Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,090 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,090 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 10th October 2025

5976

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Nice item but had to pay pay £2 to have it delivered to store which is outrageous. I only paid it because its what my daughter wanted.”

Helpful Report

Posted 3 years ago

Hi Sally, thanks for your feedback and we are sorry to hear you weren't happy to pay £2 for the click and collect option. . If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Easy ordering and fast delivery.”

Helpful Report

Posted 3 years ago

Hi Jill, thanks for taking the time to leave this lovely feedback, we really appreciate it. Team OB

Posted 3 years ago

“Sorry I bought these earrings. They don't look as good as the picture looked on the web-site. They are very difficult to put in. Not worth the price - which was the reduced price.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Disappointing, not like the picture, very thin”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Great delivery love their stuff but terrible packaging if buy online. So no good for gifting.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back on to the fulfilment team. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“the necklace is ok; not great; certainly expensive and it came jumbled up in a cellophane packet which took me ages to sort out. I would have thought for the amount charges it would come boxed in the usual way that jewellery is presented.”

Helpful Report

Posted 3 years ago

Thanks, for letting us know. We're sorry to hear you're disappointed with the packaging. We appreciate you sending over this feedback. We will feed this back to our fulfilment and jewellery team. If we can help with anything else, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB Delete

Posted 3 years ago

“Nothing wrong with the earrings, however, they’re presented in a flimsy plastic bag rather than a box… if you’re looking to gift these to someone you’ll have to buy an additional box elsewhere to make it look half decent”

Helpful Report

Posted 3 years ago

“I recently ordered this and was very disappointed that at £45 it was firstly received in a small PLASTIC bag which was then just put in a paper bag. At £45 I do feel that it should have arrived in a gift box. I’ve had to gift it up in a box I fortunately had. Very disappointed and unlikely to order from Oliver Bonas again which is a shame as I generally like the company”

Helpful Report

Posted 3 years ago

Thanks, for letting us know. We do not send out our jewellery in boxes, but to hear you're disappointed with the packaging is feedback we appreciate you sending over. We will feed this back to our fulfilment and jewllery team. If we can help with anything else, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Allows you to purchase click and collect using paypal but paypal purchases must be posted back, meaning you have to pay for the return. There should be a warning for this when paypal is selected.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our returns and website team. If we can help with anything else please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The card was lovely. Good quality and design. Unfortunately it didn’t arrive until a week after my anniversary which rendered it pointless.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a refund sorted for you. Thank you. Team OB

Posted 3 years ago

“So I ordered this item a couple of weeks in advance to allow for the congestion of Christmas orders and deliveries taking slightly longer, it took two weeks to final be told it’s lost in transit when I kept being told it’s out for delivery and will be on the next delivery to the store. They did then rectify the issue by issuing me a replacement and this arrived 10 days ago BUT the product is ALREADY broken as the hook/loop has detached from the bag at the stitching. It’s such a beautiful item to which I now can’t use because the strap doesn’t attach to the loop, as this has come off at the stitching as well as the zip no longer being there and has come off. Items like bags have to be durable to be opened and closed so the zip has to be durable and being an over shoulder bag, the loop has to be sufficient to hold this. I would like to believe that any products would last longer then 10 days and is one of my favourite stores and the whole experience of purchasing this item really has made me think twice about what I order, if at all again. So very disappointing overall experience.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“It was poorly wrapped for delivery and arrived scratched. Had to travel to a store where it was exchanged efficiently.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to exchange. We will feed this back to our home and gift team. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Product was as expected but delivered in a small plastic bag that you’d get if you were buying a pack of screws/nails . Massively disappointing they were not in a box or nice pouch.”

Helpful Report

Posted 3 years ago

Hi Helen, thanks for the feedback. We're really sorry to hear you found our packaging disappointing. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“I was so very disappointed with the earrings I bought for my granddaughter as they were so very small I’m sure they will go straight through the hole.”

Helpful Report

Posted 3 years ago

“A bit too gaudy for me,”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Product arrived quickly and was well packaged. Since it is a gift I was very disappointed to see a scratch in the gold paint on the handles”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“P J ‘s disappointing quality for the price”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The quality of the product was poor. I sent it back, and they made a refund.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I wish I could but unfortunately they use Hermes to deliver and am still waiting after 3 weeks. To give them their due they are looking into what Hermes have done with it.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Why do I pay full price then see a discount offer of 15% the next week??”

Helpful Report

Posted 3 years ago

Hi Sue, OB does offer flash sales at some points of the year. We will feed this back to our teams to continue the conversation. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 206,090 reviews