Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,827 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,827 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 6th May 2025

5822

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product arrived quickly and was well packaged. Since it is a gift I was very disappointed to see a scratch in the gold paint on the handles”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“P J ‘s disappointing quality for the price”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The quality of the product was poor. I sent it back, and they made a refund.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I wish I could but unfortunately they use Hermes to deliver and am still waiting after 3 weeks. To give them their due they are looking into what Hermes have done with it.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Why do I pay full price then see a discount offer of 15% the next week??”

Helpful Report

Posted 3 years ago

Hi Sue, OB does offer flash sales at some points of the year. We will feed this back to our teams to continue the conversation. Let us know if you have any other feedback as we would really love to hear it. Many thanks, Team OB

Posted 3 years ago

“Love the stuff in Oliver Bonas, and based on the price point, do expect a nice experience. However, the woman serving me huffed and rolled her eyes, didn't like the fact that I was using a gift card, and didn't give me a bag after paying 10p for one. A shame as I love the shop, but the experience left me with a bitter taste in my mouth”

Helpful Report

(Leamington Spa) - Posted 3 years ago

Hi there, we're really sorry you had this experience in one of our stores, definitely not the customer service we would expect our customers to receive. If you could please pop us an email at askus@oliverbonas.com so we can have a further look into this for you. Team OB

Posted 3 years ago

“I was a little bit disappointed on this visit by the staff member at the till. Normally the service in here is always brilliant with really attentive staff. This was not that kind of experience. The lady at the till made no conversation, didn't offer a bag or gift wrapping. Asked for my email for my receipt but never offered a print out. And then didn't even say thank you or the normal nice things you say, she just turned and started talking to another lady and completely ignored me. I had to ask for a print out of my receipt and then asked if she could please wrap tissue around it as it's a present. It was just not the service I'm used to receiving in here. I would understand if they were super busy but at this point there was noone else waiting to pay. Bit disappointing. All other staff were very welcoming and friendly though.”

Helpful Report

(Cambridge) - Posted 3 years ago

Hi there, we're really sorry to hear this has happened, definitely doesn't sound right. If you could please pop us an email over to askus@oliverbonas.com and we can have a look into this for you. Team OB

Posted 3 years ago

“Lovely jumper but was disappointed to find it has arrived with a “faulty” sign where there was a mark on the sleeve. We should be told when buying online if that will be the case”

Helpful Report

Posted 3 years ago

“unfortunately, this gift never arrived and it's now out of stock.”

Helpful Report

Posted 3 years ago

“Disappointed in the way it was presented. The bangle came in a plastic bag in a brown cardboard box. When you buy Oliver Bonas from a shop it's wrapped in tissue paper and placed in an Oliver Bonan,s gift bag which is what I expected when I bought online. Very unimpressed.”

Helpful Report

Posted 3 years ago

Really sorry to hear you haven't liked our gift box service. If we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Beautiful jumper, but sizing completely wrong. I bought size 6 for a friend, it fitted me and I'm size 10/12. Had to be returned.”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. Team OB

Posted 3 years ago

“Candle is lovely but the packaging was damaged and the price was printed on it and then scribbled out so impossible to give it as a gift which had been my intention. Disappointing.”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“It is the second time I received the ring and second the ring is damaged.. Shame because the design is nice!”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Ordered three; two arrived damage due to poor packaging. Probably a purchase made best in store.”

Helpful Report

Posted 3 years ago

We are so sorry to see this. We will feed this back to our fulfilment team as this isn't on. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Dress came rolled up and extremely creased, really disappointed”

Helpful Report

Posted 3 years ago

“Really wanted this but it arrived very creased and looked shabby so had to return.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I ordered this bowl to collect in store, and when I opened the parcel at home the bowl was smashed. It was taken back to the store where the member of staff was extremely helpful and another bowl was ordered. When collecting the bowl in store the second time, I checked again to see if the bowl had been damaged and again, it was smashed. Despite the excellent staff, it was disappointing to have two bowls smashed and not what I would expect from Oliver Bonas.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. . If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I cannot review the product as it is a Christmas gift but it was delivered in an obscene amount of packaging. A small pair of earrings in a small plastic bag, in a larger plastic bag, wrapped in protective packaging inside a cardboard box ten times too big that it was surrounded by even more filler packaging. The amount of money the packaging will have cost and the carbon footprint of this delivery will stop me from buying from this company again.”

Oliver Bonas 2 star review on 30th November 2021

Helpful Report

Posted 3 years ago

Hi there, we will be sure to feed this back to the team. We are working closely with our suppliers to explore new, more environmentally friendly materials and processes. From how they are made, to how they are used/cared for and what will happen when they become tired in their current form. We are working to reduce our impact, through the whole product lifecycle and a look at packaging is an important part of this. Thanks, Team OB

Posted 3 years ago

“Lots of cute items and good delivery.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over that feedback, we're so happy to hear it. Have a lovely day. Team OB

Posted 3 years ago

“Purchase and delivery ok but mat has broken after less than a month - very disappointing”

Helpful Report

Posted 3 years ago

Thanks, for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or refund, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 196,827 reviews