Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,542 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,542 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th August 2025

5939

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Beautiful bag but broke on first use!”

Helpful Report

Posted 2 years ago

Hi Samantha, We are sorry to hear that your bag broke on the first use. This is not the product quality we expect you to receive so we understand your disappointment. Please do get in contact with our customer service team at askus@oliverbonas.com, and we can see what we can do. Team OB

Posted 2 years ago

“expensive, no value for money”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear this, we will be sure to pass your feedback over to the correct teams for future reference. Have a lovely day ahead. Team OB

Posted 2 years ago

“My order was put through without my BlueLightCard discount despite me showing it”

Helpful Report

(Leeds) - Posted 2 years ago

Hi, We are sorry to hear this, please do get in contact with our customer service team at askus@oliverbonas.com, and we can see what we can do. Have a lovely day. Team OB

Posted 2 years ago

“Really not happy. The prices for these items were extortionate, and none of the prices were given in store. I looked for the price of a hair mask, not given, £30+. I looked for the price of a small pot of lip balm, not given, £9.50. There was 1 item which did have a price tag on it, the bee photo holder, £7.50 on the price tag, but I was charged £8, and then VAT on top of that. Did you hike all the prices for Valentines Day?!”

Helpful Report

(Dulwich) - Posted 2 years ago

Hi there, we are sorry to hear this. This is not the experience we want you to be receiving in our stores or when buying our products so please do send an email over to askus@oliverbonas.com and we can see what we can do for you. Team OB

Posted 2 years ago

“A pair of earrings was bought for Christmas which the person buying presumed I could exchange. I haven’t worn them or taken them out of the plastic bag but they won’t exchange them. I will never shop here again.”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear this. This is not the service we want you to be receiving so please do send an email over to askus@oliverbonas.com and we can see what we can do for you. Team OB

Posted 2 years ago

“Only one quarter worked after about 4 weeks and Oliver Bonas never responded to my query”

Helpful Report

Posted 2 years ago

Hi Patricia, we are sorry to hear that your lights are faulty. This is not the product quality we expect you to receive so we understand your disappointment. Please do email us at askus@oliverbonas.com and we can look into this further for you. Team OB

Posted 2 years ago

“Hi called this evening to oliver bonas lisburn road belfast. Doors were wide open and the sales assistant said that's the direction from HQ. So my question is why does oliver bonas think it's OK to keep doors open on a cold winters night with the central heating going full blast? Have you heard if climate change?”

Helpful Report

Posted 2 years ago

Hi Geralyn, we appreciate your feedback and we have contacted you privately to send over some more information. We hope you have a lovely day ahead. Team OB

Posted 2 years ago

“Gift card ordered as a gift...when attempted to be used in store it wouldn't work/ was told it was blank. Not ideal!”

Helpful Report

Posted 2 years ago

Hi Claire, thank you for your feedback. We are sorry to hear this, this is definitely not the customer service we want you to receive. Please do contact our customer service team at askus@oliverbonas.com and they can look into this further for you. Team OB

Posted 2 years ago

“Was good , found a lovely blouse, but store did not have my size in stock so I ordered online . But to be very disappointed as when it arrived the invoice was correct but the blouse was totally different to what I had ordered. First time of purchasing from Oliver bonas so as you can imagine very disappointed!!!!!”

Helpful Report

Posted 2 years ago

Hi Sarah, we are sorry to hear that you received the wrong item. Please do contact our customer service team at askus@oliverbonas.com and they can resolve this straight away for you. Have a lovely day ahead. Team OB

Posted 2 years ago

“Online purchase very disappointing”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear you were disappointed with your online purchase. Please do contact our customer service team at aslus@oliverbonas.com and they can look into this further for you. Thank you, have a lovely day. Team OB

Posted 2 years ago

“Fine but photos misleading”

Helpful Report

Posted 2 years ago

Hi Joanna, thank you for your feedback. We will be sure to pass your feedback onto our website team. Have a great day. Team OB

Posted 2 years ago

“I was so disappointed by how small these earrings are…it didn’t feel as though that was made very clear.”

Helpful Report

Posted 2 years ago

Hi Susanah, thank you for your feedback. We are sorry to hear you are disappointed with your earrings, we will be sure to pass this feedback onto our jewellery team. Please do email our customer service team for any further assistance. Team OB

Posted 2 years ago

“Terrible experience! Placed my order for a doormat via the website and in due course had an email from Evri saying they had my parcel. This was followed by another email from Evri saying that my parcel required a specialist vehicle (not sure why, the door mat would fit in my car boot!). Evri "help" website says contact supplier but there is no phone number for online purchases. I could leave a wattsapp message at Oliver Bonas which I did but not heard from them. Still not received my doormat nearly a month after ordering - terrible customer service!”

Helpful Report

Posted 2 years ago

Hi Mike. We are sorry to hear you have still not received your order, this is definitely not the delivery service we expect our customers to receive so we understand your disappointment. We would love to resolve this for you, please do get in contact with out customer service team at askus@oliverbonas.com and we can look into a replacement or refund for you. Team OB

Posted 2 years ago

“Good service quick professional”

Helpful Report

Posted 2 years ago

Hi Judith, thank you for taking the time to give us your feedback. It's lovely to hear you have had such a good experience. Have a lovely day. Team OB

Posted 2 years ago

“I didn't receive my order. Waited nearly 3 weeks. The customer service didn't seem bothered. I will never buy from this company again. AVOID”

Helpful Report

Posted 2 years ago

Hi Victoria, we appreciate your feedback. Sorry to hear your waited nearly 3 weeks to receive your order, this is definitely not the delivery service we expect our customers to receive. We would love to resolve this for you so please do contact our customer service team at askus@oliverbonas.com and we will get this sorted for you. Have a lovely day. Team OB

Posted 2 years ago

“I didn’t receive the product-I got a refund even before the company notified me that the item was out of stock, I even received an email letting me know the item had left the warehouse and was on his way to being delivered. 😑”

Helpful Report

Posted 2 years ago

Hi Jayni. Thank you for your feedback, we are sorry to hear this. We will be sure to pass this feedback on to our fulfilment team. Have a lovely day. Team OB

Posted 2 years ago

“My order took place on September 9th, 2022 and today, Oct.1st, 2022, I haven't received anything. I just hope that it will arrive wirhin thé n'est few day”

Helpful Report

Posted 2 years ago

Hi Michèle, we are sorry to hear that you haven't received your order. This is not the delivery service we expect our customers to receive so we understand your disappointment. Please do contact us at askus@oliverbonas.com for further help. Team OB

Posted 2 years ago

“There seems to be a problem with my account (it won't let me pay) so I had to contact someone via Whats App and they advised to check out as a guest however the problem is still not resolved so I am very put off purchasing from Oliver Bonas again. I just want to order a product online, I don't expect to be having to contact customer service and wait for a reply etc when there are plenty of other companies I can order hassle free from.”

Helpful Report

Posted 2 years ago

Hi Verity, we are sorry to hear you are having website issues. You can also contact us via phone +44 (0)20 8059 2414, or email us at askus@oliverbonas.com so we can resolve this for you and get an order placed. Team OB

Posted 2 years ago

“Too much material, felt huge. Length came down to the floor on me. Sent back”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“Very poor. Order was confirmed, money taken, and then cancelled.”

Helpful Report

Posted 2 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get this sorted for you. Thank you, Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 203,542 reviews