Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,536 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,536 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th August 2025

5939

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Never got trousers because you sold them refunded as ran out”

Helpful Report

Posted 2 years ago

Hi there, thank you for leaving this feedback. Please email us at AskUs@oliverboans.com if we can help with anything else. Have a lovely day, Team OB

Posted 2 years ago

“I bought the top and the price dropped more than half. I wish they honored price match as it was still under 30 days.”

Helpful Report

Posted 2 years ago

Hi Viraj, thank you for letting us know so we can pass this feedback to our Customer Service team. Please email us at AskUs@oliverboans.com if we can help with anything else. Have a lovely day, Team OB

Posted 2 years ago

“Hugely disappointed with this item, the fold on the sleeve isn't stitched sufficiently for the fold to stay put, even after ironing, making what would have been a lovely summery knit look cheap and nasty. Also ordered in the other colour way. Unfortunately as I ordered before I went on holiday I missed the boat for return otherwise they would have gone back!”

Helpful Report

Posted 2 years ago

Hi Paddy, we're sorry to hear that. It's not the standard we'd expect you to receive, so will pass this feedback to our Fashion team. Please email us at AskUs@oliverboans.com if we can help with anything else or you'd like to show us the flaws. We might be able to offer a discount. Have a lovely day, Team OB

Posted 2 years ago

“Online purchase”

Helpful Report

Posted 2 years ago

“Broke as soon as I put them on. Smaller than I'd imagined too.”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear that. It's not the standard we'd expect you to receive, so can offer a replacement or refund. Please email us at AskUs@oliverboans.com. Have a lovely day, Team OB

Posted 2 years ago

“One card cancelled before arrival as stock had run out, the other arrived a day after Mother’s Day by which time I’d already had to buy a replacement! Was sent 1st class and I ordered more than a week in advance. Wouldn’t bother ordering a card for an event again, which is a shame, I like their cards.”

Helpful Report

Posted 2 years ago

Hi there, We're sorry to hear that your Mother's Days cards arrived late. We'll pop this feedback over to our fulfilment team. If we can help with anything else please let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“I'd LOVE to review these trainers, had I actually received them. However what I actually received was a tiny card holder on a tiny box, which contained a slip detailing what I had ordered... an £85 pair of trainers. When I rang to ask what had happened, they didn't know but could only offer me a refund as they were now out of stock. I am extremely disappointed and it isn't as if this could be a simple issue of the wrong trainers being selected, how on earth does someone mix something up that badly?”

Helpful Report

Posted 2 years ago

Hi Elizabeth, We're sorry to hear the wrong item arrived, this is rather odd and we will pass this feedback to our Fulfilment team. If we can help with anything else please let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Disappointed- this was a gift and arrived faulty.”

Helpful Report

Posted 2 years ago

Hi there, We're sorry to hear your gift arrived damaged. If we can help with a replacement please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“I didn’t purchase in store but you are making me fill in this question…”

Helpful Report

Posted 2 years ago

“Staff were very confused about how to deal with me as a customer after I’d changed my bank account. Resulted in dissatisfaction and long wait times.”

Helpful Report

Posted 2 years ago

Hi Marianne, Thank you for this feedback about your recent store experience. If we can help with anything or you'd like to leave us more feedback please get in touch at askus@oliverbonas.com. Have a lovely weekend, Team OB

Posted 2 years ago

“Absolutely shocking, parcel didn't arrive and when I contacted company, totally ignored until a week later to say the case had been closed! No refund or anything £50 gone!”

Helpful Report

Posted 2 years ago

Hi Teree, We appreciate this feedback and will pass it over to our customer service team. If you haven't yet emailed us, please get in touch at askus@oliverbonas.com. We'll look into this as soon as we can for you and get it all resolved. Have a lovely day, Team OB

Posted 2 years ago

“My glasses chain broke the first time I wore it”

Helpful Report

Posted 2 years ago

Hi Rhona, We're sorry to hear your glasses chain has broken, as that's not the standard we'd expect you to receive. If you would like a replacement please get in touch with us at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 2 years ago

“I ordered the card in plenty of time but it didn't arrive.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that your card didn't arrive, this is not the delivery service we want you to receive so we understand your disappointment. If you still haven't received your order please do get in touch with the customer service team at askus@oliverbonas.com so they can look into this further for you. Have a lovely day ahead. Team OB

Posted 2 years ago

“The parcel arrived and the box was dented meaning the ridiculously poorly packaged (or in fact NOT packaged) necklace had fallen out of the tiny drawstring pouch and disappeared. While I appreciate the drive towards environmentally sound packaging this problem could easily be avoided by placing the pouch in a small cardboard box or envelope or even a recyclable plastic bag. Very disappointing from such a highly regarded company.”

Helpful Report

Posted 2 years ago

Hi Kathryn, We are sorry to hear that you did not receive your item in your order, this is not the delivery service we expect you to receive so we understand your disappointment. We will be sure to pass your feedback over to the fulfilment team about the packaging. Please do get in contact with out customer service team at askus@oliverbonas.com, so they can look into this further for you. Team OB

Posted 2 years ago

“Very disappointing as the quality of ear rings discoloured very quickly. The pink pairs of gloves are too big and very rough.”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear that your rings discoloured quickly and your gloves are itchy, this is not the quality we want you to receive so we understand your disappointment. We will be sure to pass this feedback over to the fashion and jewellery team. Team OB

Posted 2 years ago

“I never received the mirror due to poor delivery and service.”

Helpful Report

Posted 2 years ago

Hi Louise, We are sorry to hear that you haven't received your order, this is not the delivery service we expect you to receive so I understand your disappointment. Please do get in contact with our customer team as askus@oliverbonas.com, and they can track your delivery for you. Team OB

Posted 2 years ago

“Store service was very good”

Helpful Report

Posted 2 years ago

Hi Tanya, Thank you for your lovely feedback, it's great to hear you has a lovely experience in store. Have a great day. Team OB

Posted 2 years ago

“Pot lovely, I thought I was going to get a faux plant in it as well though. Picture should be of empty pot”

Helpful Report

Posted 2 years ago

Hi Emma, Sorry to hear this, we do pop in the description that the item does not come with the plant pot but we will be sure to pass your feedback over to the content team. Have a lovely day ahead. Team OB

Posted 2 years ago

“Poor disappointing”

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Posted 2 years ago

“Beautiful bag but broke on first use!”

Helpful Report

Posted 2 years ago

Hi Samantha, We are sorry to hear that your bag broke on the first use. This is not the product quality we expect you to receive so we understand your disappointment. Please do get in contact with our customer service team at askus@oliverbonas.com, and we can see what we can do. Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 203,536 reviews