Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,099 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,099 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 10th October 2025

5976

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awful. Honestly the store was stunning and my husband and I had shopped at Stamford the previous day. However the West Bridgeford staff that served me was chillingly rude. I was ignored whilst three staff members talked about a wedding and how one of them couldn't be as wild as she'd like 'cause her dad was the DJ... all the time I am waiting and then when I was served I was abruptly spoken to, told to repeat myself and then I had to ask for a plant pot to be wrapped. So Oliver Bonas - I'm out! No matter how pretty and beautifully staged your shops are I will not ever be back. Your staff were self-centred and frankly not very kind. Goodbye. And yes oh course I have already shared my experience with person I bought the gifts for to say I hope she likes them but please don't go to West Bridgeford Oliver Bonas it's awful.”

Helpful Report

(West Bridgford) - Posted 2 years ago

“Ordered online. Shoe buckle broke after a few wears. Emailed customer service for advice on my options. No reply. Hoping they’ll reply to this.”

Helpful Report

Posted 2 years ago

“Horrendous, as I couldn’t even return my item as it was not an option with EvRi to return even though the order and through EvRi, couldn’t return any way so I lost a lot of money and now have a item I really don’t want, I wouldn’t buy another thing from here - shocking beyond words.”

Helpful Report

Posted 2 years ago

Hi Hannah, We sorry to hear you had issue with Evri. Please email us at askus@oliverbonas.com and we can help get the jeans returned. Speak soon, Team OB

Posted 2 years ago

“I have bought lots of things from Oliver Bonas over the years and all have been good quality except the mugs.”

Helpful Report

Posted 2 years ago

Hi Emily, we're sorry the mugs bottom fell off as that's not the standard we'd expect you to receive. This feedback will be sent to our Homeware team and if we can help with a replacement please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Did not visit store. Online purchase.”

Helpful Report

Posted 2 years ago

“Online order”

Helpful Report

Posted 2 years ago

“Product arrived damage - very shocked to think that it was sent out in that state. Stitching was half missing from the front of the bag. Very disappointed as it was a leaving gift for a friend.”

Helpful Report

Posted 2 years ago

Hi Mitsu, we're sorry the bag was disappointing as that's not the standard we'd expect you to receive. This feedback will be sent to our Accessories team and if we can help with a replacement please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“I love Oliver Bonas so I was all the more disappointed in these earrings, in every way - horrible colour (different from website picture), horrible clutzy size (no indication on website), horrible rubbery material. I gave them to my daughter, but she didn't like them either, so I gave them to the nearest charity shop, but they still haven't sold. The moral is: never buy earrings online, not even from Oliver Bonas.”

Helpful Report

Posted 2 years ago

Hi Margaret, we really appreciate this feedback and will pass it onto our Jewellery team. If we can help with anything else please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Did not like the quality flimsy and looked it won’t last , returned”

Helpful Report

Posted 2 years ago

“Ordered online and this lovely pink cardigan didn’t arrive!! So very disappointed. When I finally got any sense - was told it had gone out of stock. I had to make the suggestion that Oliver Bonas should good will me something. I got a £5 voucher…… 🤔”

Helpful Report

Posted 2 years ago

Hi Lisa, we're sorry the cardi never arrived as that's not the standard we'd expect you to receive. This feedback will be sent to our Fulfilment team and if we can help with anything else please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Quite bad with a used / returned / showroom sofa sent to us. The box had children’s scribbles all over it. We had to take it because it was needed for weekend and we did get a 50% discount. But still, we trusted the brand and it kinda put a dampener on our expectations in future. One of the legs was broken too. Which we didn’t discover until a few days in. We had to repair it.”

Helpful Report

Posted 2 years ago

Hi Lynn, We're very sorry this happen as it's not the standard we'd expect you to receive. This is such a shame, so we completely understand your disappointment. This feedback has already been sent to our Fulfilment team and we're happy to hear our Customer Service team were able to help you. If we can help with anything else please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Amazing, always love the stores”

Helpful Report

Posted 2 years ago

“I have not even received this item yet!!!!!”

Helpful Report

Posted 2 years ago

Hi Virginia, we're sorry to hear your parcel hasn't arrived yet. That's not the standard we'd expect you to receive, so if you'd like us to check on this for you please email askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Store was amazing lovley people Bought gin glasses and to my upset when my friend opened them for her birthday on was broken so upset”

Helpful Report

(Greenwich) - Posted 2 years ago

Hi there, we're sorry that the glasses are broken. Please ask your friend to email us a picture of what happen to askus@oliverbonas.com and we can helpfully replace them for you. Thank, Team OB

Posted 2 years ago

“Unfortunately, I only received the base of the lamp, it seems that there was an issue in the warehouse and the glass dome of the lamp (which makes it special to be honest) had gone missing. I did get a refund as well as a discount voucher to make up for it but I'm still very disappointed by this experience and will think twice before getting excited when ordering something on Oliver Bonas in the future.”

Helpful Report

Posted 2 years ago

Hi Tiffany, we appreciate this feedback and will pass it over to our fulfilment team. We can see our Customer Service team have helped you, but if we can do anything please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Really disappointed I was given a OB gift voucher for my birthday and the trousers I was given I washed at 40 degrees and they shrank to unwearable.”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear this and appreciate your feedback. We'll pass it onto our Fashion team. If we can help you with a replacement or refund please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“The gift box only fit one item in whereas i had asked for it to be big enough to fit at least two of the items. Because only the picture frame was put in it, there was a big box with a small picture frame so looked ridiculous to give as a gift anyway - and I got charged for all that.”

Helpful Report

Posted 2 years ago

Hi Jenna, we do not have gift boxes large enough to fit these items in sadly. All items that can fit into our gift boxes will be flagged at the checkout for you to select. If you have any questions or need help please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 2 years ago

“Hi, I am still yet to receive my refund?”

Helpful Report

(Paddington) - Posted 2 years ago

Hi there, we're sorry to hear that and can help via askus@oliverbonas.com. Please pop over your order number and a list of what was returned, we can then take it from there. Have a lovely day. Team OB

Posted 2 years ago

“I was sent a wrong dress and the one I wanted sold out in the meantime.”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear this and appreciate your feedback. We'll pass it onto our Fulfilment team. If we can help you with your return please let us know at askus@oliverbaons.com. Have a lovely day, Team OB

Posted 2 years ago

“Nice sandals but once I got them on they were so uncomfortable digging in everywhere I was really upset & disappointed.”

Helpful Report

Posted 2 years ago

Hi Kelly, we appreciate this feedback and will pass it onto our Buying team. If we can help you with your return please let us know at askus@oliverbaons.com. Have a lovely day, Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 206,099 reviews