Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,693 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,693 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 4th May 2025

5816

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I shopped online”

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Posted 1 year ago

“My order was cancelled as the item I ordered wasn’t actually in stock, very disappointed.”

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Posted 1 year ago

“Store experience was excellent”

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Posted 1 year ago

“Faulty item ordered in store returned - also same product in store was impurfect. Shame but I will keep checking to see if better items are available in store.”

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Posted 1 year ago

“I was embarrassed when I presented the necklace as a gift because the pearl that was the centerpiece was loose in the package, having fallen out of its mounting. I wanted to return it, but she encouraged me to repair it instead. So I did, with tweezers and Super Glue. I had hoped for better quality...”

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Posted 1 year ago

“Ok website but purchase not worth the money.”

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Posted 1 year ago

“I bought a gift in store, which I picked off the display shelf. The service was acceptable and the assistant wrapped it carefully in tissue. When I got home, away from the bright lights, I thought it was a little "shop soiled" as an ex-display item. My view was enforced when I later ordered another online, for a different recipient (different initial) and it arrived looking very fresh looking still in its original wrapping. With hindsight, had I taken more notice of the presentation before purchase, I would have asked for one from stock, on the other hand, perfect service would have been to see this and offer one from stock.”

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Posted 1 year ago

“The hat is very pretty but way too small. Probably fits a child's head.”

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Posted 1 year ago

“The store itself was great and staff were very friendly. I really liked the gin glasses I bought however they were originally chipped so I had to get the exchanged and the replacement glasses had some quite big marks on the inside from where I think the ‘frosted effect’ hadn’t fully worked. This was a real shame as I got them as a gift and had to return them and in the end the person I was gifting them to said they didn’t want to have to go through the fuss of changing them again and potentially get another more faulty product.”

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Posted 1 year ago

“Staff excellent, product poor.”

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Posted 1 year ago

“I really love Oliver Bonas ornaments but after purchasing this bath mat it has shocked me not even use of proper 2 weeks it has faded and became really rough. I had to put it away it was just waste of my money.”

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Posted 1 year ago

Hi Ipek, we're sorry the bathmat is disappointing as that's not the standard we'd expect you to receive. This feedback will be sent to our Homeware team and if we can help with a replacement please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 1 year ago

“The material of the lanyard is incredibly itchy and rough on the edges. Not at all suitable for wearing around the neck.”

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Posted 1 year ago

Hi there, we appreciate you letting us know. This feedback will be sent to our Accessories team and if we can help with anything else please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 1 year ago

“I ordered this online as a birthday gift for a friend. There was nothing on the check out of the website to let me inform the company that this was a gift. No gift option given at all. I made the purchase, then immediately emailed customer service to let the company know this was a gift and to ask if I could write a message and hide the price. No one replied for over 24hours at which point the necklace was already dispatched. When someone did get in touch, it was too late to change the order. I was really disappointed as the person receiving it didn’t know who it was from but did know how much it cost. I wasn’t offered any follow-up. It was a disappointing experience overall”

Helpful Report

Posted 1 year ago

Hi there, this feedback will be sent to our Customer Service and Content team. We do offer a gifting service and this pops up at the checkout. If the item can fit in our gift boxes, we can offer that service. If the pop up didn't appear of this was missed we are sorry. Once a parcel goes through our dispatch process we can not remove pricing and can never add gift messages or additional gifting. If you give us a second chance and order from us again, please email askus@oliverboans.com with any issues and we'll help as soon as we can. Have a lovely day, Team OB

Posted 1 year ago

“the leg of the glass is not symmetry. one of lenses alway attaches my eye. I would say don't buy it online. Maybe the shop is better”

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Posted 1 year ago

“I was dissapointed with the necklace the stone looks faded and not sure re the chain arrangement? it is for a gift so I hope the recipient is more happy than I am!”

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Posted 1 year ago

Hi there, we really appreciate this feedback and will pass it onto our Jewellery team. If we can help with anything else please let us know at askus@oliverbonas.com. Have a lovely day, Team OB

Posted 1 year ago

“Good service but item too small”

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Posted 1 year ago

“Online purchase”

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Posted 1 year ago

“Style over substance and poor value for money. Reluctantly I have kept this as the colours are pretty and perfectly coordinate with the bedroom plus I need a bedspread, but I am not impressed by the quality. The cream cotton calico is thin and loosely woven and looks cheap. The patchwork joins are visible through the calico and I am not convinced that the calico will wash without shrinking. Also unlike the original product, this is not made from offcuts. I bought a lamp at the same time which is also style over substance and poor value for money, so probably won't choose Oliver Bonas again.”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear your bedspread and lamp have been disappointing. That's not the standard we'd expect you to receive, please email askus@oliverbonas.com with some pictures if you have any questions or would like us to look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“Good, quick delivery”

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Posted 1 year ago

“My experience was online - not in-store - and it was not great as the parcel was lost in transit. Nobody contacted me about it. When I chased up my order, the item was out of stock and little was done to attempt to locate a suitable replacement. I eventually had a refund with a voucher as a small measure of goodwill. I found the trousers myself from a different retailer.”

Helpful Report

Posted 1 year ago

Hi there, we're sorry your order was lost as that isn't the standard we'd expect you to receive. We'll pass this feedback to our customer service team and wish you a wonderful weekend. Thanks, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 196,693 reviews