Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,852 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,852 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Still awaiting order”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“The store I collected from didn’t realise there were 2 packages, I didn’t know till I got home & unpacked, had to telephone & go back the next day to collect. The second package had the vase which had an obvious ‘seam’ and I’m totally surprised it was dispatched, also causing me a further trip to take it back, and another to collect the replacement!”

Helpful Report

Posted 4 years ago

This is not what we want to hear, sorry about this Maria. We'll feed this back to our store teams because this could of been avoided. Thank you, Team OB

Posted 4 years ago

“The hot chocolate bombs were damaged on arrival. Sent an email to customer services a week ago and still no response.”

Helpful Report

Posted 4 years ago

Hi there Julia, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“First purchase from Oliver Bonas. Item arrived broken and no response to my email over a week later. It’s was not packaged adequately for the delicacy of the product. Pretty disappointed with the customer service.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Too small to put anything in it”

Helpful Report

Posted 4 years ago

Sorry to hear this Fiona. If we can arrange a return, please do email us at askus@oliverbonas.com if we can help with any step of the process. Thank you, Team OB

Posted 4 years ago

“Arrived broken. Was packaged inside a larger cement plant pot with only 1 later of protective wrapping around it. Emailed customer services 5 days ago and still no response. Very little care taken with it.”

Helpful Report

Posted 4 years ago

“The dimensions on the website are incorrect and these don’t fit in the corresponding vase.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Peter. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“I never received it!! Got a text saying I hadn’t picked up my purchase yet. Made my way to the shop only to find out the text related to a lampshade which I had ALREADY collected! Wasted journey and still no green throw!”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Ann. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Still waiting for item- no update on collection in store”

Helpful Report

Posted 4 years ago

“They have arrived all broken, defeated the purpose of them. Have emails customer services and no reply! Wont be ordering for OB again!!!!”

Helpful Report

Posted 4 years ago

“The pot is poor quality, the design is a golden sticker which start pilling itself off. Would not recommend”

Helpful Report

Posted 4 years ago

We're so sorry to see this Alena. We don't expect this from our products, so please get in touch with us at askus@oliverbonas.com, and we can get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I can’t , I am still waiting to receive the order I made well over a week ago.”

Helpful Report

Posted 4 years ago

Hi there Isobel, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I orders this almost three weeks ago, I’ve had no feedback no email to say when can collect it. Nothing. Except an email asking me to review the product ..... I need it for Christmas as i explained in my custom service email”

Helpful Report

Posted 4 years ago

Hi there Nicola, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thanks, Team OB

Posted 4 years ago

“I first ordered on 15th November. My order never arrived. Your customer care team said they would send out another and it still has not arrived. It is now 14th December and my kris kindle is in a few days. I would like a full refund please.”

Helpful Report

Posted 4 years ago

“Ordered on 29th November...still haven’t received it. 13th November...”

Helpful Report

Posted 4 years ago

“Vase arrived damaged - gold surface was scuffed and marked in places”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“Companies that ask for a review about something you have never seen are aTOTAL,WASTE OF SPACE They are so full of their own importance they do not think that at this time of year someone may ask for something that the purchaser will never see. Without thinking they then ask the purchaser to write a review - how pathetic. They do online purchase a huge amount of damage”

Helpful Report

Posted 4 years ago

We're so sorry about this, but it is a completely optional service. Thanks, Team OB

Posted 4 years ago

“I would love to write a positive review however Hermes delivery let you down badly, they keep sending me a time and date for delivery between 7pm and 9pm I've had 5 different dates sent now and still no delivery, I get a message late at night saying they tried to deliver but no one in or no safe place, I ordered from next which has been delivered by Hermes on one of the dates given but not my order from Oliver Bonas, I have been in everytime as I am unable to out due to being clinically vulnerable due to the virus, there is no way of contacting Hermes to find out where my parcel is or when it will be delivered or what the problem is, this has put me off buying anything else”

Helpful Report

Posted 4 years ago

Hi there Hazel, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Came in a HUGE amount of unnecessary wrapping in a MASSIVE box. The candle was open and bashed around the sides. The gifts could've been in a box half the size and wouldn't have moved around as much and much less waste produced! Had to go into my local Oliver Bonas in Balham to switch it for a new one.”

Helpful Report

Posted 4 years ago

Thanks for letting us know Mirit. We'll get this fed back to our web team so this can be looked into - we're so sorry about this. If we can get this looked into any further, please do get in touch with askus@oliverbonas.com. Thank you, Team OB

Posted 4 years ago

“absolutely shocking, packaging came all ripped, asked for a gift not and didn’t come with one, very disappointed”

Helpful Report

Posted 4 years ago

This isn't what we want to hear we're so sorry to hear this. Please do get in touch with us at askus@oliverbonas.com, and we'll get this looked into. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,852 reviews