Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,884 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,884 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 6th May 2025

5823

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love OB and shop there regularly”

Helpful Report

Posted 3 years ago

Thank you Delyana! Team OB

Posted 3 years ago

“The armchair itself is cute,beautiful,amazing. The service not so great. It took 4 exchanges to deliver the armchair without flawss. It all took nearly 3 months. The customer service became pushy and not nice in the end. Im not sure why paying so much money for a piece of furniture customer service people expected me to keep something far away from perfect. Very frustrating. Please order only if you have a lot of time and energy to deal with them.”

Helpful Report

Posted 3 years ago

We're so sorry to hear our customer service team haven't been what we expect. We will get this looked into as this isn't on. Thank you, Team OB

Posted 3 years ago

“Unfortunately I bought 3 of these to try for size and each had an issue. The stitching was poor on each one. Could have been a lovely jumpsuit apart from that. Good value in the sale but overpriced at £80.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this Sophie. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“My friend was happy with her gifts but I was not so happy that she received the invoice with it with the pricing of all her items. I had no option to select a gift during check out so I assumed my e-mail confirmation was my receipt. Not happy at all that she got this in the package.”

Helpful Report

Posted 3 years ago

Hi Aimee, we're sorry to hear that you were disappointed by this. All of our orders will automatically contain the invoice unless you have selected the £5 gifting service and asked for this to be removed. We will be sure to pass your feedback on to the relevant team. Thanks, Team OB

Posted 3 years ago

“Quality of the stand was not upto standard it took 3 deliveries for it to be ok.”

Helpful Report

Posted 3 years ago

Hi Judy, we're so sorry to hear this and we will be sure to pass your feedback on to the relevant team. Thanks, Team OB

Posted 3 years ago

“I generally like Oliver Bonas but the quality of the items wasn’t great, and the zip was broken on the jewellery box”

Helpful Report

Posted 3 years ago

So sorry to hear the zip was broken on your jewellery box Lindsey, this isn't the quality we expect. Pop us an email at askus@oliverbonas.com so we can get this sorted for you. Team OB

Posted 3 years ago

“I usually love Oliver Bonus and cannot fault any product. However, I bought this for my friend who is going to university in September. The product was broken but I didn’t have time to return the product so fixed it myself. One of the metal bits on the size had come apart from its frame. The product wasn’t as aesthetic as the website suggest, too. Disappointed as I have never been disappointed.”

Helpful Report

Posted 3 years ago

So sorry to hear your item is faulty Charlotte, we understand this must be disappointing. Please do pop us an email at askus@oliverbonas.com with a few photos so we can sort this for you. Team OB

Posted 3 years ago

“Unfortunately the earrings I ordered were damaged, they were packed well so was not in transit. I can’t understand why someone would pack damaged goods, without checking it. I was very disappointed as they were for a special occasion. The return and money back was fine. Liz”

Helpful Report

Posted 3 years ago

Hi Liz, so sorry to hear your item arrived damaged, this isn't the quality we expect of our OB products and we completely understand your disappointment. Do email us at askus@oliverbonas.com if we can look into this any more for you. Team OB

Posted 3 years ago

“Hi, had a bad experience with the delivery, which was just dumped in the garden over the gate and subsequently gotten wet in a puddle. There is a plastic bag over the dress but have still gotten dirty water within. Placed me in a bad mood and hence returned this. Otherwise, it would have kept it as it fitted well.”

Helpful Report

Posted 3 years ago

Really sorry to see this. Please do get in touch with us at askus@oliverbonas.com, and we can have a look into this with Hermes. Thank you, Team OB

Posted 3 years ago

“Very nice to drink out of but the glass is extremely thin and my husband put some ice in one for gin and broke on 2nd use.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this Kate. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Unfortunately this was too large - i was expecting it to be much smaller - the size of a business card. It would be helpful to show an image with a card inside it and next to it, to get the scale. However, I returned it and OB refunded me promptly, so all is good.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The earrings are lovely. Just what I wanted. The reason for my 2 star review is because of the very poor packaging. The earrings were wrapped in cardboard and when they arrived the posts were bent flat against the back of the earrings. My husband managed to straighten the posts for me but he shouldn’t have had to. Please check goods ate properly packed for posting.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this Margaret. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Beautiful dress and so comfortable to wear!! Can be dressed up or down when required.”

Helpful Report

Posted 3 years ago

That's amazing thank you! Team OB

Posted 3 years ago

“Actually I brought them for my granddaughter as a birthday present ,she has tried wearing them and they really hurt her and she has asked me if they can be returned please as she cannot wear them”

Helpful Report

Posted 3 years ago

Hi, thanks for popping us over your feedback. We will feed this back to our fashion team.Please get in touch with us at askus@oliverbonas.com if you need anything else. Thank you. Team OB

Posted 3 years ago

“All the other reviews said it was on the large size and to size down, which I did and it went nowhere near me. Also I felt the material very thin and flimsy. Not what I expected. I returned it and the refund was processed very quickly which is fantastic!”

Helpful Report

Posted 3 years ago

Hi Vicki, so sorry to hear your order wasn't quite right for you. We really appreciate your feedback and will get it passed over to our fashion team now, glad to hear your refund has been processed for you. Team OB

Posted 3 years ago

“Nice fabric but fit wasn’t great on me. I’m 5.5, size 12 and felt swamped in it, even though it was the correct size. Returned.”

Helpful Report

Posted 3 years ago

Hi there Maria, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Don't bother with a gift box, it's a crumby old cardboard box with a marketing sleeve over the top”

Helpful Report

Posted 3 years ago

Really sorry to hear you haven't liked our gift box service David. If we can get this fed back to our design team, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I was introduced to Oliver Bonas jewelry by a friend in London and loved the necklaces she had gifted to me. However, trying your online products for the first time I was very disappointed with the quality of the two necklaces that I purchased. They were cheap and brassy and not what I expected. So sad as I hoped to become a regular customer”

Helpful Report

Posted 3 years ago

Thanks Judi for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Lovely products. Good communication. Fast delivery.”

Helpful Report

Posted 3 years ago

“I was really disappointed with these, which was such a shame as I love everything else I have bought from Oliver Bonas. One of the coasters had a defect in it which looked as though it was cracked, I was sent a replacement and the coaster looked the same as well as being chipped. Both returned. Such a shame”

Helpful Report

Posted 3 years ago

Hi there Lauren, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 196,884 reviews