Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,557 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 21st August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I thought the light would shine out of the yellow moon and stars but it doesn’t. Didn’t think the room would be that dark when the lights are on.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Quick delivery but poor product.”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Hugely oversized cut, which was very unflattering. Such as shame as the pattern was lovely.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I bought this as a gift for a friend. I have just found out, weeks later that it arrived with the oil everywhere. My friend, not wanting to tell me, had to push to get this gift replaced, meanwhile no one from OB told me even though I had purchased this as a gift! I am not every impressed.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“It has a very bright white colour, not like the cozy one in the photos. Returned it.”

Helpful Report

Posted 3 years ago

Hi Elif, we are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you, Team OB

Posted 3 years ago

“Very pretty but the beads & magnets to close it fell off on my first use.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Nice products but not the best quality!”

Helpful Report

Posted 3 years ago

Thank you for your feedback. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I love the design of Oliver Bonas products! I was this t-shirt once and it developed two holes. The material quality doesn’t fit the price tag.”

Helpful Report

Posted 3 years ago

“Unfortunately had to return as the magnet that kept the over strap in place dislodged itself. Therefore no loner having the stylish flap in place. Swapped for zipped version, but had to buy interesting strap as they come with plain boring strap.”

Helpful Report

Posted 3 years ago

“I have worn the dress twice and it has bobbled on the inside quite badly . Not impressed”

Helpful Report

Posted 3 years ago

“I purchased a bag on Sat for sat night out with friends I based it on my look for the night got gone got ready and went to pack my new bag and the till assistance did not remove the security tag which upset me as I always rely on my night out outfits with you. Now I have to come back next week and will return it because it was for sat night to go with a certain outfit :(”

Helpful Report

(Greenwich) - Posted 3 years ago

Thanks for leaving us feedback and really sorry this happened. We'll get this looked into with the store. Team OB

Posted 3 years ago

“I bought this set as a present but was very disappointed by the poor packaging. It was a plain cardboard box with rough corrugated cardboard dividers. I am actually embarrassed to package it up in nice gift paper as a present. The items themselves were good quality and will look good on display.”

Helpful Report

Posted 3 years ago

Thanks Nicola for popping this over. Really sorry to see they weren't very presentable. We will feed this back to our fulfillment team but if we can be anymore help, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“So disappointed when I received my earrings. The posts were bent and one of the backings was so lose I had to use a backing from an old earring. 😩”

Helpful Report

Posted 3 years ago

Hi there, we're very sorry to hear this. If you could please get in touch with our customer service team at askus@oliverbonas.com and they can look into this for you. Thanks Team OB

Posted 3 years ago

“Dress made from nice summery material but very big”

Helpful Report

Posted 3 years ago

Thanks Lynne for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Bought this as a gift for my friend, overall the tray and three bowls are so cute. When I did order, only one of the bowls arrived in a big box so I had to email in order to get a complete full new set sent out - maybe a mistake at the warehouse but nonetheless was pretty inconvenient. Customer services were very helpful and sent a new one out on next day delivery.”

Helpful Report

Posted 3 years ago

Thanks for getting in touch Terri. We're so sorry for the picking error but we will feed this back to our fulfillment team so this gets sorted for the future. Glad to hear our customer service team were able to help. Have a lovely day, Team OB

Posted 3 years ago

“Dealt with refund very quickly and efficiently”

Helpful Report

Posted 3 years ago

Thank you Caroline! Have a lovely day, Team OB

Posted 3 years ago

“The jewellery didn’t arrive with the order.”

Helpful Report

Posted 3 years ago

Sorry to hear this Suzanne but can you please email us at askus@oliverbonas.com and our customer service team can look into this for you. This is only for reviews of the product itself. Thank you, Team OB

Posted 3 years ago

Hi Suzanne, sorry to hear this- please email us at askus@oliverbonas.com and we can look into this for you. Thanks Team OB

Posted 3 years ago

“Earrings are not what I expected . They are much too chunky and bigger than I wanted.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this Pat. If we can arrange a return, please do email us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Overpriced shoddily made photo frame!”

Helpful Report

Posted 4 years ago

“Bag looks very little like picture and cheaply made, disappointed so returned it”

Helpful Report

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,557 reviews