Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,557 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,557 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 21st August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It didn't have any effect after using it.”

Helpful Report

Posted 2 years ago

Hi there, thanks for taking the time to leave feedback. We are really sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“I have had this mat 4 weeks now, purely indoor use. Shook it once outside to get rid of dust/dirt and it ripped.”

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Posted 2 years ago

“Very nice”

Helpful Report

Posted 2 years ago

Hi Aimee, thanks for the lovely feedback, we're so pleased to hear you're happy with your purchase. If we can do anything else for you, please do let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Bought this as a click and collect. After a week of waiting I asked for my money back.”

Helpful Report

Posted 2 years ago

Hi Andrew, We're sorry to hear your click and collect took longer than expected. If you'd like us to check if the parcel is back with us and help with the refund, just drop us an email at askus@oliverbonas.com. Have a lovely week. Team OB

Posted 2 years ago

“I didn't buy in store.”

Helpful Report

Posted 2 years ago

Hi there, this reviews platform is both in-store and online purchases so feel free to let us know your feedback about your online experience at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Still waiting to receive my order !”

Helpful Report

Posted 2 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 2 years ago

“Very poor quality fabric.”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, we will get this sent over to our fashion team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“I never got my order as it would appear you had run out of stock, despite confirming my purchase!”

Helpful Report

Posted 2 years ago

“Poor Quality and ExTRA poor presentation even though I paid the additional cost.”

Helpful Report

Posted 2 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you, Team OB

Posted 2 years ago

“None of the items have been delivered yet. I realise the delivery is in Australia but tge order was made more than three weeks ago and as this is a birthday present it is rather upsetting.”

Helpful Report

Posted 2 years ago

“Unfortunately arrived broken. Customer service were helpful in locating one in store as out of stock online but ultimately it was going to cost me more to then get it delivered myself to my home so did not proceed with a replacement.”

Helpful Report

Posted 2 years ago

Hi there, we are sorry to hear your order arrived broken, we will make sure to raise this with the fulfilment team and couriers as this isn't what we want our customers to go through. If we can look into this further, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Not true to size want to return for refund unhappy”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear this and will pass it over to our fashion team. Thanks, Team OB

Posted 2 years ago

“Lovely sandals. However I ordered a size 8 but a size 6 was delivered. I had to return same and order size 8 again. They arrived promptly but I am still awaiting a refund for my original order (2weeks now)”

Helpful Report

Posted 2 years ago

Hi Maura, we are really sorry to hear you were delivered the wrong size sandals, we will make sure to look into this with the fulfilment team to avoid this happening again. Please can you contact us at askus@oliverbonas.com so we can look into this and your refund. Thanks, Team OB

Posted 2 years ago

“First time buying from Oliver Bonas & I have to say the knitted top I purchased was completely bobbled after only 1 wear… extremely disappointed!”

Helpful Report

Posted 2 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“The description of products is often inaccurate, e.g. for item below the description says it is 100% cotton where in fact it is 100% polyester. I had to go physically to the store more than once to change it.”

Helpful Report

Posted 2 years ago

Hi there, we are really sorry to hear this. We would really look into this with the content and fashion team so if you could email us at askus@oliverbonas, that would be really appreciated. Team OB

Posted 2 years ago

“The experience in Oliver Bonas was shockingly poor. The staff were quite rude and abrupt, i was surprised as this doesnt really fit with the brand.”

Helpful Report

Posted 2 years ago

Hi Danielle, we are really sorry to hear of your in-store experience, this isn't what we want our customers to go through when shopping with us. We would really like to look into this further so if you could please email us at askus@oliverbonas, that would be great. Thanks, Team OB

Posted 2 years ago

“Ordered online, all fine”

Helpful Report

Posted 2 years ago

Hi Grace, thanks for your feedback and we're so pleased to hear you had a positive experience ordering from us online. We hope to see you again soon, Team OB

Posted 2 years ago

“Not applicable”

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Posted 2 years ago

“I have still not received these earrings and I have tried to get in touch with the couriers and and the the shop but have had no response”

Helpful Report

Posted 2 years ago

Hi India, we're sorry to hear your delivery has been delayed and no one from the customer service team have come back to you yet. If you pop onto our website we also have instant WhatsApp chat and strive to reply within 24 hours. That might be another avenue to contact, so please send us a message and we can chase that for you. Thank you, Team OB

Posted 2 years ago

“I was sent a clearly used and returned item. So disappointed. It has no label at all on it, and three dirty marks.”

Helpful Report

Posted 2 years ago

Hi there, we're sorry to hear this as it's not the standard we'd expect you to receive. We'll pop this feedback over to our fulfilment team for review and if you'd like to add anything further please pop us an email at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 203,557 reviews