Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,864 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,864 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The item came broken and have sent an email to Oliver Bonas customer service team with a picture of a broken pot but no reply.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I still have not received this item? Ordered on 1st December. Hermes say they havenot got it. Please advise as I need for Christmas”

Helpful Report

Posted 4 years ago

Hi there Deborah, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I haven’t received half of my order yet asked to review it and the necklace was so small and definitely not worth the money so returned it.”

Helpful Report

Posted 4 years ago

Hi there Sasha, thanks for getting in touch and for letting us know. We are so sorry to hear half your order hasn't arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“My plant pot arrived smashed which I imagine happened in transit. I emailed OB last Tuesday and still yet to get a response 4 days They say 5 days may be response time so let’s see what happens”

Helpful Report

Posted 4 years ago

Hi there Karen, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I have yet to receive my order from Hermes, are you able to follow this up? I have emailed them but haven’t heard back. Thanks Michelle”

Helpful Report

Posted 4 years ago

Hi Michelle, so sorry to hear you haven't received your order, if you could give us a ring: 020 8059 2414 and our team can look into this further for you. The Customer Service Team will get back to your email as soon as they can, they're currently stretched a little thin and busy here at OB. Team OB.

Posted 4 years ago

“Very disappointed .”

Helpful Report

Posted 4 years ago

“Order delivered by Hermes 3 hours before stated time. Left outside front door in full view of anyone despite a safe place being given. Really disappointed”

Helpful Report

Posted 4 years ago

Hi Sally, so sorry to hear this has happened with your delivery service. Could you call us: 020 8059 2414 or email askus@oliverbonas.com and our team can look into this for you. Best Team OB.

Posted 4 years ago

“Overpriced for what I received. Flimsy material and it broke as soon as hung it on the wall. I had to fix it!! I buy from this designer a lot but there are some things I won’t buy there now. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Eloise, thank you for your feedback we've passed this onto our Home Team to have a look into.

Posted 4 years ago

“not arrived and you are taunting me asking to review”

Helpful Report

Posted 4 years ago

Hi Lindsey, so sorry to hear you haven't received your order. Could you call us: 020 8059 2414 or email askus@oliverbonas.com and our team can look into this for you. Best Team OB.

Posted 4 years ago

“Hi, I never received my delivery. How do I go about claiming this?”

Helpful Report

Posted 4 years ago

Hi Nina, so sorry to hear you haven't received your order. Could you call us: 020 8059 2414 or email askus@oliverbonas.com and our team can look into this for you. Best Team OB.

Posted 4 years ago

“These were broken .. the post that goes in your ear came out of one earring . I emailed with a picture and promise of a 5 day reply. Nothing so far .. it is now a week ! Shame as these were a present for someone .”

Helpful Report

Posted 4 years ago

Hi Avril, so sorry to hear the earrings arrived broken, please can you call us: 020 8059 2414 and our team can look into this for you. The customer service team are doing their best to get back to your email, they're currently stretched a little thin. Best Team OB.

Posted 4 years ago

“Had not been delivered”

Helpful Report

Posted 4 years ago

Hi M, so sorry to hear your order hasn't arrived, please can you call us: 020 8059 2414 or email askus@oliverbonas.com and our team can look into this for you. Best Team OB.

Posted 4 years ago

“Ordered a bed side lamp. Received a package that only included the lamp shade. Tried making contact twice now to see what’s happening and heard nothing in return...”

Helpful Report

Posted 4 years ago

Hi Sam, so sorry to hear you haven't received your whole order. Could you give us a call us: 020 8059 2414 and our team can have a look into this for you. Our customer service team are stretched a little thin and will reply back to your inquiry as soon as they can. Best Team OB

Posted 4 years ago

“I would love to write a review, however, I have still not received my order. Oliver Bonas could you please contact me about my order. I emailed and contacted you through facebook two weeks ago and still not hear anything back.”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear you haven't received your order, if you could call us: 020 8059 2414 and our team can have a look into this. Our customer service team will get back to your email as soon as they can, they're currently stretched a little thin and busy catching up. Best Team OB.

Posted 4 years ago

“All 4 glasses arrived broken and the box was badly damaged. Contacted customer services 5 working days again with no response. Had to contact OB over Facebook who still haven’t resolved the issue. Still no idea when I’ll receive my replacement and it’s a gift due for a birthday next week. Awful customer service!!!”

Helpful Report

Posted 4 years ago

Hi Gemma, so sorry to hear the glasses and box arrived damaged, if you could call us: 020 8059 2414 and our team can have a look into this. Our customer service team will get back to your email as soon as they can, they're currently stretched a little thin and busy catching up. Best Team OB.

Posted 4 years ago

“I've not received my order so no point in a review other than what a scam”

Helpful Report

Posted 4 years ago

Hi Lorraine, so sorry to hear you haven't received your order. If you could call us: 020 8059 2414 or email askus@oliverbonas.com and our team can have a look into this for you. Best Team OB

Posted 4 years ago

“The gift box failed to live up to expectation. I had imagined a professional wrapping service rather than just a cheap cardboard box with a sleeve with the companies logo. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi Ian, so sorry you were disappointed with our gift box and thank you for your feedback we've passed this onto our design team to have a look into. Best Team OB.

Posted 4 years ago

“I haven't had it yet so not much to review!!”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear your order hasn't been delivered, could you call us: 020 8059 2414 or email askus@oliverbonas.com and our Customer Service Team can look into this for you. Best, Team OB

Posted 4 years ago

“I still haven’t received this item. Payment has been taken from my bank, but no product has been received. I have tried to contact the company and still had no response. I did have a message from Hermes to say they were waiting on You to send the parcel. Having received the email to do a review, I am now getting alittle concerned as this is meant to be a gift for Christmas”

Helpful Report

Posted 4 years ago

Hi Sarah, so sorry to hear your order hasn't been delivered, could you call us: 020 8059 2414 and our Customer Service Team can look into this for you. They are currently stretched a little thin and will get back to your email as fast as they can. Best, Team OB

Posted 4 years ago

“I haven't received it- hermes failed to deliver”

Helpful Report

Posted 4 years ago

Hi Ruth, so sorry to hear your order hasn't been delivered, could you call us: 020 8059 2414 or email askus@oliverbonas.com and our Customer Service Team can look into this for you. Best, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,864 reviews