Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,747 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,747 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 26th August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Have to return as the socket where you insert the bulb is off centre. This should have been noticed in quality control.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Mary. You are right, this should of been spotted by our team. Once this is back, we can get this sorted and completely refund. Thank you, Team OB

Posted 4 years ago

“Poor service. Item did not arrive despite repeated efforts. Still awaiting reply. Have not received any refund. Very disappointed.”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 4 years ago

“Dear Sirs, The two 'Own Neon Signs’ were purchased as Christmas presents for my two sons. Unfortunately neither of them worked when opened on Christmas morning. We tried numerous batteries but could not get any illumination from either of the units. We propose to return these to our nearest branch at Muswell Hill for a refund once the shop is able to reopen. Incidentally, we were initially going to place an ‘Order & Collect’ from this branch but, although this was indicated as an option at the branch, it was not listed as one of the possible pick-up points even though it was closer than others offered. I assume that taking them back to the nearest branch is the appropriate way of returning them, rather than posting them back to you. As we cannot be sure when we will be able to return these, due to the current situation with the pandemic, can you treat this as a notice of intent to return these faulty items. Michael Lewin”

Helpful Report

Posted 4 years ago

Hiya, we are so sorry to hear your make your own neon signs arrived faulty, we understand this must be disappointing for you. You can of course pop in any OB that is currently open for trade, or pop us an email at askus@oliverbonas.com and we can help you with more options. Team OB

Posted 4 years ago

“Product never arrived”

Helpful Report

Posted 4 years ago

Hiya, we are so sorry to hear this, please get in touch with our customer service team at askus@oliverbonas.com and we can get this sorted. Thank you. Team OB

Posted 4 years ago

“Very poor. Ordered ahead of Christmas, not yet received. Tracking details appear to suggest that it hasn’t been dispatched yet, despite paying for express delivery. Emailed OB, four days ago, as yet no response. The only correspondence being a request for a review....my review...don’t bother if you expect your good to arrive in time.”

Helpful Report

Posted 4 years ago

Hi James, we are so sorry to hear you haven't received your order, we understand this must be disappointing for you. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this sorted. Team OB

Posted 4 years ago

“I have been asked to provide a review of Oliver Bonas yet my order has not been received and I have received no reason why.”

Helpful Report

Posted 4 years ago

Hi Ben, we are so sorry to hear you haven't received your order, we understand this must be disappointing. Please drop us an email at askus@oliverbonas.com, and we'll get this investigated. Thanks, Team OB

Posted 4 years ago

“Very poor quality packaging, just came in a little plastic bag in an envelope, looked like a knock off from China. Product also light and small, not good quality. Would have returned if it wasn’t a last minute Christmas gift.”

Helpful Report

Posted 4 years ago

“Very poor quality for the price. The bangle is tiny in size. Will be returning.”

Helpful Report

Posted 4 years ago

Hi Helen, we are sorry to hear you were not happy with your Bangle. We really appreciate your feedback and we will get it passed onto the jewelry team right away. Team OB

Posted 4 years ago

“The item to be reviewed was supposed to arrive days ago but is lost in your system with Hermes and I see no sign of it ever appearing.So it is particularly daft for you to send me a product review request.All I have received so far is an unapologetic generic email telling me to be kind and patient,with no detail about what you think has happened to the item I paid you and Hermes for. On Dec 20 you said it would be late but arrive in 24 hrs. Relieved that you only have a small sum of my money”

Helpful Report

Posted 4 years ago

Hi William, we are so sorry to hear you have not received your order, we understand this must be disappointing for you. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get this sorted. Team OB

Posted 4 years ago

“Disappointed”

Helpful Report

Posted 4 years ago

Hi Jef, thanks for the feedback, we are sorry for the disappointment. We will get this sent over to our content team right away. Team OB

Posted 4 years ago

“No seeds in the seed bag, compost disc did not swell as were informed they would do. Very disappointing Christmas present.”

Helpful Report

Posted 4 years ago

Really sorry to hear this. We'll get this looked into as this doesn't seem right at all. Please drop us an email at askus@oliverbonas.com, and we'll get this investigated for you. Team OB

Posted 4 years ago

“Have still not recieved.”

Helpful Report

Posted 4 years ago

“Today I was asked to review something I’ve still not received, which if a joke. Ordered 2 items for my wife on 15th December, received message from Courier on 19th to say they were waiting to receive a parcel from Oliver Bonas. Not heard a word from Oliver Bonas since, contacted them twice, received no response... 25th December came and went, 26th December and still no contact from Oliver Bonas... so many people leaving negative reviews for this company and all they get is excuse after excuse... if you don’t have the staff to deal with the pressure, you should have shut down your website and stopped taking people’s money, you knew very well you could not get their orders out In time for Christmas. I am not happy, would not recommend this company, now I would appreciate a full refund immediately..”

Helpful Report

Posted 4 years ago

Hi Mike, thanks for getting in touch and for letting us know, we are really sorry to hear you haven't received your order and we completely understand this must be disappointing. Our customer service team have your email and are working through them, they will get back to you as soon as possible to sort this out. Team OB

Posted 4 years ago

“8 days - still hasn't arrived.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Karl. We'll get this looked into as this doesn't seem right at all. Please drop us an email at askus@oliverbonas.com, and we'll get this investigated. Thanks, Team OB

Posted 4 years ago

“Extremely poor. See review below”

Helpful Report

Posted 4 years ago

“Unfortunately I never received my order eventhough I ordered a week before Christmas :( Hermes couriers have lost it and no one has even bothered getting in touch with me”

Helpful Report

Posted 4 years ago

Really sorry to hear this Alex. We'll get this looked into, please drop us an email at askus@oliverbonas.com, and we'll get this sorted. Thanks, Team OB

Posted 4 years ago

“Ordered for a Christmas present in plenty of time. I have still not received my order from Hermes. Hermes have let you down as their customer”

Helpful Report

Posted 4 years ago

Really sorry about this Helen. We'll get this looked into as this doesn't seem right at all. Please drop us an email at askus@oliverbonas.com, and we'll get this sorted. Thanks, Team OB

Posted 4 years ago

“I ordered these for Christmas. When they eventually arrived I found one to be broken-poorly packed. I sent an email but am still awaiting a reply. No Christmas present for my favourite aunt!”

Helpful Report

Posted 4 years ago

Hiya, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived like this. Please bear with our customer service team as they are all being stretched incredibly thin at the moment, they will be in touch soon. Thank you, Team OB

Posted 4 years ago

“I ordered a planter as a gift. Unfortunately when it arrived and I opened the box it was smashed. I was very disappointed that it had no protective wrapping.”

Helpful Report

Posted 4 years ago

Hiya, thanks for getting in touch and for letting us know. We are so sorry to hear It's arrived like this. Please drop us an email at askus@oliverbonas.com and we can get this sorted. Thank you, Team OB

Posted 4 years ago

“The product itself was good. However it arrived split /damaged with marshmallows out already. I did get a refund however I was without a Christmas gift to give as there was no guarantee the next ones would arrive in tact. A shame as it is a nice product.”

Helpful Report

Posted 4 years ago

Hiya, thanks for getting in touch and for letting us know, we will get your feedback passed onto the web team right away. Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,747 reviews