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Oliver Bonas Reviews

4.8 Rating 203,840 Reviews
97 %
of reviewers recommend Oliver Bonas
Company Reviews Product Reviews
287,484
 Metrics Info
4.8
Based on 203,840 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Within 5 Days
On-time Delivery
96%
Accurate And Undamaged Orders
95%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Refunds Process
Very Easy
Returns Process
Easy
Oliver Bonas Review Love their quirky products
Read Oliver Bonas Reviews

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

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Donna C
Verified Buyer
“The Carina necklace wasn’t as shown in the picture was just plain pearl beads so was disappointed as was no longer available kept the necklace as was still quite nice and couldn’t be bothered to do a return”
Helpful Report
Posted 1 year ago
Charlotte B
Verified Buyer
“It was good. However the box was battered when it arrived (it was a click and collect order)”
Helpful Report
Posted 1 year ago
Joy S
Verified Buyer
“The dresses arrived crumpled up together. Usually clothes are folded. They were so crumpled i2 in one bag that I had to steam them before trying on as it was hard to tell how they looked.”
Helpful Report
Posted 1 year ago
Lisa M
Verified Buyer
“Website fine, but trying to resolve a delivery address issue was like pulling teeth.”
Helpful Report
Posted 1 year ago
Hi Lisa, We are sorry to hear about your recent experience with us. This is dissapointing and not the service that we strive for. Please pop us an email at : askus@oliverbonas.com and the customer service team would be happy to resolve this for you. Have a lovely day, Team OB
Posted 1 year ago
Sophie C
Verified Buyer
“Easy to use website Mark down on price in the sale shows how little they could charge in the first place”
Helpful Report
Posted 1 year ago
Sarah H
Verified Buyer
“Website was fine but the earrings arrived and the piece that goes in the hole on the ear was bent so not very good quality”
Helpful Report
Posted 1 year ago
Hi there, We're sorry to hear that your lovely earrings were bent. Please e-mail us at askus@oliverbonas.com, we'll be more than happy to have a look into this for you. Have a lovely afternoon, Team OB
Posted 1 year ago
Trudie B
Verified Buyer
“I love shopping at Oliver Bonas, however, i am left disappointed at the amount of excessive packaging they use when they ship your order. Come on OB get this sorted out, if other companies can do it so can you!!!!”
Helpful Report
Posted 1 year ago
Hi there, We're sorry to hear that you're disappointed with our packagin, we will certainly pass your feedback on to the team. Have a lovely afternoon, Team OB
Posted 1 year ago
Anonymous
Verified Buyer
“the piece is really beautiful, but it came damage. One of the legs are broken.”
Helpful Report
Posted 1 year ago
Ellen F
Verified Buyer
“Good instore, and on the website, but over-complicated to return goods.”
Helpful Report
Posted 1 year ago
Caroline C
Verified Buyer
“Website easy to use and straight forward”
Helpful Report
Posted 1 year ago
Megan A
Verified Buyer
“OB website was clear and easy to use”
Helpful Report
Posted 1 year ago
Jaspreet H
Verified Buyer
“Website is nice!”
Helpful Report
Posted 1 year ago
Jeff T
Verified Buyer
“The website was simple to navigate and order from. But here's the twist – a day or two after placing my order, Oliver Bonas cancelled my order and said they would refund me, citing potential fraud and should contact my bank. I rang my bank, only to find them scratching their heads because everything was fine on their end. After nearly a week, there was still no sign of the refund. A bit frustrated, I contacted the office to chase it up. Finally, the refund came through. I placed the order again, this time using a credit card instead. The sofa was delivered by two men; however, when my wife asked them to take it upstairs, as per what was agreed when the delivery was booked, they were very put out by it, saying, "It's not a wardrobe", and questioning why she would want the sofa upstairs! Why offer the service if you don't want to provide it?”
Helpful Report
Posted 1 year ago
Hi Jeff, We are sorry to hear about your recent experience with us. We completely understand your disappointment, as this is no the service that we strive for. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and we can resolve this for you. Have a lovely day and speak soon, Team OB
Posted 1 year ago
Janet M
Verified Buyer
“Very good. Beautiful items but a bit pricey.”
Helpful Report
Posted 1 year ago
Anonymous
Verified Buyer
“My experience was OK.”
Helpful Report
Posted 1 year ago
Sarah B
Verified Buyer
“Disappointed that the picture I wanted had sold out before Christmas but I signed up to getting an email when it was back in stock. This duly happened and picture arrived promptly. I love it and can see why it sold out!”
Helpful Report
Posted 1 year ago
Megan F
Verified Buyer
“Easy to use, and happy with the fast delivery.”
Helpful Report
Posted 1 year ago
Mimi D
Verified Buyer
“Lovely shoes but arrived faulty. Returned and reordered. Second pair faulty and returned. Ist pair sent back marked as faulty yet when I reordered a third time, was sent my original 1st pair!!??!! Gave up. Clearly no quality control. Girls in store were fab and agreed with me. When spending over £120 for a pair of shoes you expect better quality?!”
Helpful Report
Posted 1 year ago
Hi Mimi, We are sorry to hear that your shoes arrived faulty, on two separate occasions. We understand your disappointment, as this is not how expect our items to arrive. So that we can look into this for you and make sure it does not happen again, please pop us an email at: askus@oliverbonas.com. Have a great day and speak soon, Team OB
Posted 1 year ago
Holly M
Verified Buyer
“I got a birthday voucher for Oliver Bonas as it is my favourite shop. I've always found the service and experience great but unfortunately this time I just did not. My order was delivered and left in some bins over the weekend, when I got back someone had taken the order and it was very difficult to get in touch with Evri/Oliver Bonas and both blamed the other person. Eventually they said they'd resend the order with next day delivery. When it hadn't turned up 2 days later I checked in and they hadn't processed the replacement. I then asked just to be refunded with a voucher and when I went in store to spend £30 of a £120 voucher they took the whole amount off of my voucher. Was showing as £0 when I should have about £85 left. They didn't know how to rectify this and instead of giving me another voucher gave me a refund to my card which took over a week to come in. I wanted a voucher because otherwise I knew I wouldn't spend it on something special! To top it all off they're now asking me to review the items I never receieved! Really disappointing. I wouldn't say it completely put me off the company but certainly wasn't the experience I'm used to.”
Helpful Report
Posted 1 year ago
Hi Holly, We are sorry to hear about your recent experience with us. We completely understand your frustration, as this is not the service that we strive for. So that we can look into this for you and make sure it does not happen again, please pop us an email at: askus@oliverbonas.com. Have a lovely day and speak soon, Team OB
Posted 1 year ago
Anonymous
Verified Buyer
“Easy to navigate and place order.”
Helpful Report
Posted 1 year ago
Oliver Bonas is rated 4.8 based on 203,840 reviews
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