Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,254 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,254 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 13th October 2025

Maisie W

Louise B

Oliver Bonas 5 star review on 12th October 2025

Mary D

5985

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Not as good quality as I would have expected from OB”

Helpful Report

Posted 4 years ago

Thanks for the feedback Marian, so sorry to hear this. Please let us know at askus@oliverbonas.com, if we can arrange a return or refund. Thank you, Team OB

Posted 4 years ago

“Sorry item ordered on 29th November. Not arrived yet”

Helpful Report

Posted 4 years ago

Hi Helen, so sorry to hear you haven't received your order, if you could give us a ring: 020 8059 2414 or email askus@oliverbonas.com and our team can look into this further for you. Team OB.

Posted 4 years ago

“Sweet little earrings but sadly they arrived in the post with all the stems bent. I ended up exchanging them for a replacement set in store. I think the packers was a little heavy handed as the packaging wasn't damaged.”

Helpful Report

Posted 4 years ago

Hi there, so sorry to hear the earrings arrived damaged and you have managed to find a replacement in one of our OB stores. We've passed your feedback onto our fulfilment team to have a look into. Best Team OB.

Posted 4 years ago

“I’ve had an offer to leave a review before I’ve had my order. I chose collect in store to avoid long postal delays, but clearly there are delays OBs end also.”

Helpful Report

Posted 4 years ago

Hi Faye, so sorry to hear you haven't received your order if you could give us a ring: 020 8059 2414 or email askus@oliverbonas.com and we can look into this further for you. Team OB.

Posted 4 years ago

“One of the glasses has a flaw and should never have passed quality control. They were bought for my daughter for her birthday and I do not have time to send them back. Very disappointed”

Helpful Report

Posted 4 years ago

Hi Colette, so sorry to hear there is a flaw on one of the glasses. If you could give us a ring: 020 8059 2414 or email askus@oliverbonas.com and we can look into this further for you. Team OB.

Posted 4 years ago

“So disappointed with these earrings . They are absolutely tiny and you can barely see the little moon . Returned them straight away .”

Helpful Report

Posted 4 years ago

Hi there, thank you for your feedback we've passed this onto our jewellery team to look into. Best Team OB

Posted 4 years ago

“Arrived broken, it happens. But then I’ve contacted them and emailed pictures of the broken item but they haven’t got back to me.”

Helpful Report

Posted 4 years ago

Hi Mark so sorry to hear this arrived broken. If you could call us: 020 8059 2414 and our team can look into this for you. Our Customer Service Team will get back to as soon as they can, they're currently stretched a little thin. Best Team OB.

Posted 4 years ago

“Ordered 2 pairs of earrings for Christmas presents, only 1 pair arrived have had no reply back informing you of this fact. Quality product poor customer service”

Helpful Report

Posted 4 years ago

Hi, we do appreciate your feedback and we are sorry for the long delay in our team getting back to you. They are super busy and will be in touch soon. Team OB

Posted 4 years ago

“Disappointed ☹️ I thought this was quite expensive for the quality. Was expecting much better. But on a positive note delivery and packaging was very good”

Helpful Report

Posted 4 years ago

We do appreciate your feedback. Team OB

Posted 4 years ago

“A nice bulb, but so overpriced at £25 plus delivery! Can find it much cheaper on other sites. Picture should show only the bulb - not a whole lamp.”

Helpful Report

Posted 4 years ago

We do appreciate your feedback. Team OB

Posted 4 years ago

“My bracelet was broken on receipt. Awaiting replacement.”

Helpful Report

Posted 4 years ago

Hi, please email askus@oliverbonas.com and the team will be able to help with getting a replacement sent to you. Team OB

Posted 4 years ago

“Very poor quality. Zip broke the first day of using it.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Lisa! Please do get in touch with us at askus@oliverbonas.com and we'll get a replacement processed. Thank you, Team OB

Posted 4 years ago

“I still have not received these goods so not a very happy customer.”

Helpful Report

Posted 4 years ago

Hi there Lindsay, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Oliver Bonas is one of my favourite shops, however my delivery wasn't as expected this time.”

Helpful Report

Posted 4 years ago

This is really disappointed to see we're so sorry about this. Please do get in touch with us at askus@oliverbonas.com, and we will get a replacement processed. Thank you, Team OB

Posted 4 years ago

“One of the earrings arrived with a back that refused to say on. Emailed customer services a week ago (on the day they arrived) and still waiting for a reply.”

Helpful Report

Posted 4 years ago

Really sorry to hear this Zoe. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

“Unfortunately this did not arrive in the next day delivery for my nieces as directed. A couple of days late but still gorgeous.”

Helpful Report

Posted 4 years ago

Really sorry for the delayed delivery. We'll feed this back to our courier but really glad to hear It's arrived ok. Thank you, Team OB

Posted 4 years ago

“I have not yet received the purchase”

Helpful Report

Posted 4 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“I was very disappointed with this necklace. I felt it didn't match the description, it looks cheap, and artificial. Looks like it is chrome plated rather than silver plated. I may have misread the description but the price suggested a better quality product. It came in a paper envelope which was a bit disappointing at best it could have been mounted on a piece of pink card with your name on.”

Helpful Report

Posted 4 years ago

Sorry to hear this Caroline. Please do let us know if we can help with the process, but if you return this to us we can get this fully refunded for you. Thank you, Team OB

Posted 4 years ago

“Unfortunately it hasn’t arrived and I bought it as an engagement present for my daughter. . Bernadette Garvey 0871211852”

Helpful Report

Posted 4 years ago

“My order was broken.”

Helpful Report

Posted 4 years ago

Hi there Blair, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. Please bear with our customer service team as they are all being stretched incredibly thin at the moment. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 206,254 reviews