Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,364 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,364 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 6th September 2025

5949

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Package arrived damaged. Not appropriately packaged for delivery. Tried calling and emailed to report, no answer when calling and delay in receiving a response via email.”

Helpful Report

Posted 4 years ago

We're so sorry to see this Alison. Please bear with our customer service team as they are extremely busy at the moment due to reduced staff. We will get a replacement processed ASAP. Thanks, Team OB

Posted 4 years ago

“Dear Oliver Bonas. I wish I could write a review but I have not got my purchase yet as it has not arrived in the Dublin store yet. Despite the enquiries to the customer service - there is still no sign of my purchases to click and collect. Looking forwards to being able to review it properly- whenever !”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Christine. Please bear with us as we have been experiencing delays with courier deliveries to Ireland. If you've heard nothing from store by this Thursday, please get back in touch with us at askus@oliverbonas.com and we will raise a replacement or try to reserve the items in store if Dublin stock them. Thank you, Team OB

Posted 4 years ago

“Hi, I’m afraid I have had quite a poor experience with my Oliver Bonas order. My first order #1001779449, arrived in a size 12 despite being order in a size 10. I made contact with your customer service team, who advised me to return the incorrect jumper and a replacement one would be sent out. This replacement, order #1001754819, was reportedly sent on 02/10/20, upon me confirming to your team that I had returned the other one. Having not received any package last week, I emailed customer service again on Friday 9th, and was advised that the 2nd jumper “must have got lost”. A third replacement jumper has now been ordered (#1001795739). I have been very disappointed, both by the poor service resulting in me not still having received my jumper almost 3 weeks since it was initially ordered, but also by the lack of compensation or gesture offered by Oliver Bonas to apologise for the trouble I have had, despite all the fault being on your end. Regards, Aoife aomolloy@tcd.ie”

Helpful Report

Posted 4 years ago

This is not something we want to hear we're so sorry from the get go Aoife about this. We'll follow this up with our team and instead of the 'must of got lost' answer from us, it should of been a more pro active approach to find out exactly what happened. Please let us know once the third replacement arrives and we'll sort something out as a little sorry. Thank you, Team OB

Posted 4 years ago

“Vase came chipped”

Helpful Report

Posted 4 years ago

Hi Claire, we're so sorry about this. If you want to get in touch with our Customer service team to help you out with this then you can email them at askus@oliverbonas.com or give them a call on 0208 974 0110. Team OB

Posted 4 years ago

“Misleading as picture shows bulb and base. Rushed the purchase only to find I had purchased a £25 bulb. Ordered the base and pleased with it however annoying paid double postage.”

Helpful Report

Posted 4 years ago

Hi Martin, we're so sorry about this. If you want to get in touch with our Customer service team about this you can email them at askus@oliverbonas.com or give them a call on 0208 974 0110. Team OB

Posted 4 years ago

“I ordered a pair of these lamps. One arrived on its on and a few days later i got an email to say I'd be refunded for the other as it is out of stock! Really disappointing.”

Helpful Report

Posted 4 years ago

Hi Helena, we're so sorry about this. If you want to get in touch with our Customer service team you can email them at askus@oliverbonas.com or give them a call on 0208 974 0110. Team OB

Posted 4 years ago

“Item arrived broken unfortunately”

Helpful Report

Posted 4 years ago

Hi Elisabeth, we are so sorry to hear your order arrived damaged. We completely understand how disappointing this must have been for you. Can you send a photo across to askus@oliverbonas.com and we can get this sorted? Team OB

Posted 4 years ago

“I’ve never received this order. Or any contact since the email confirmation of order. Not impressed.”

Helpful Report

Posted 4 years ago

Hi Tamzin, we are so sorry to hear you have not received your order. Can you pop us a call on 020805921414 or email us at askus@oliverbonas.com and we can sort this for you right away? Team OB

Posted 4 years ago

“I was looking forward to receiving this product. When it arrived, the chain was dangling out of the box. The gold has already discoloured, but I couldn’t be bothered to send it back. It’s just sitting in my drawer and I’ll probably never wear it. Gutted and surprised as I absolutely love Oliver Bonas.”

Helpful Report

Posted 4 years ago

Hi Rossanna, we are so sorry to hear your order arrived faulty, we completely understand how disappointing this must have been for you. Can you please contact us at askus@oliverbonas.com and we can get this sorted right away for you? Team OB

Posted 4 years ago

“The box arrived and one of the glasses was broken at the stem.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Natasha. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“It snapped after 3 days, will be returning for and exchange”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Rachel. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get a replacement or refund sorted for you. Thank you. Team OB

Posted 4 years ago

“I ordered a necklace 10 days ago as a gift for a birthday present. It has still not arrived and is now disappointingly late for a special birthday. The order no is 1001768002. Please can you let me know when it will be delivered.”

Helpful Report

Posted 4 years ago

Hi there Nicola, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Would be good to actually receive it since my daughters birthday is tomorrow”

Helpful Report

Posted 4 years ago

Hi there Liz, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 4 years ago

“Ordered these earrings as wanted a gold pair of earrings instead of silver. Have sent them back as when they arrived were a faded tarnished silver colour and not the rich gold pictured”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Susan. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“I did a click and collect and one glass was broken in 5 pieces”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Laura. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Earrings arrived with bent stems :( This has been the second order of earrings from Oliver Bonas which has arrived with the stems bent. very disappointing.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sakshi. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Poor quality and butterfly back doesn't fit the stem properly. Very disappointed. The quality has dropped.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sarah. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“First pair arrived damaged which was frustrating as needed for a gift, however good customer care meant a second pair arrived promptly and were perfect also packaged better”

Helpful Report

Posted 4 years ago

Hi Melissa, we are so sorry to hear your order arrived damaged, we understand how disappointing this must have been for you, We are glad our customer service team managed to sort this for you and you can now give the gift. Team OB

Posted 4 years ago

“These arrived broken, in badly wrapped packaging, don't order online!”

Helpful Report

Posted 4 years ago

Hi Annabel, we are so sorry to hear your order arrived damaged. Cna you pop us an email over at askus@oliverbonas.com and a member of our team can help you right away. Team OB

Posted 4 years ago

“I have yet to be informed that my item is ready to be collected. I ordered this item online over a week ago and I have received no update.”

Helpful Report

Posted 4 years ago

Hi Neema, we are sorry to hear you have not been notified of your click and collect. Can you pop us a call on 020 8059 2414 or email us at askus@oliverbonas.com and our customer service team can look into this for you? Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 204,364 reviews