Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,594 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,594 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 21st August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It’s a stunning trinket box, generously sized. Normally I’d give it a five star rating but it arrived damaged with beads missing. Not ideal for a birthday present, sadly. However, the level of customer service was outstanding and while they couldn’t replace the item as it was out of stock, I was offered other options.”

Helpful Report

Posted 4 years ago

This is really sad to hear especially if it was a present, we're so sorry Gemma about this. Thank you for the kind words to our customer services team but do let us know if we can be anymore help in the future. Thank you, Team OB

Posted 4 years ago

“Ordered the cushion to match the rest of my decor. It didn't turn up and I was later told it was damaged in delivery and now is out of stock. Was not offered an apology or any kind of discount off a similar product which more than what I originally paid. Ended up getting a refund but not the best service :(”

Helpful Report

Posted 4 years ago

We don't expect this from our team sorry about this. If something like this is to happen, we do try offering at least a replacement of another item, or a voucher as a good will gesture. We will get this looked into. Thank you, Team OB

Posted 4 years ago

“Poor quality was falling apart and not packaged well”

Helpful Report

Posted 4 years ago

Hi Corinna, we're sorry to hear you this has happened, if you could pop an email to our customer service team askus@oliverbonas.com to look into further or call 020 8059 2414. Thanks Team OB.

Posted 4 years ago

“They sent me the wrong mat - I ordered the silver, and only got the natural which looks quite different so we can't use it in the place we'd like to. In terms of quality, it looks just fine.”

Helpful Report

Posted 4 years ago

Hi There, We are so sorry the wrong mat was sent out to you. Please contact askus@oliverbonas.com with your order number and the pictures of the wrong mat and we will be able to get the correct mat out to you. Thanks, Team OB

Posted 4 years ago

“I usually love Oliver Bonas and am a regular customer... but on my recent order the packaging seals from many items had already been opened when they arrived. Looks like a previous owner had returned them before being resold to me. Some of the items are from the winter sale, so maybe that is why items are damaged? Bit disappointed, I would have expected better from this brand.”

Helpful Report

Posted 4 years ago

Hi There, We are so sorry your order was not up to our normal standard. I will be sure to pass over your feedback to our warehouse team to make sure all items are suitable to be sent out. Thanks, Team OB

Posted 4 years ago

“Came smashed”

Helpful Report

Posted 4 years ago

Hi Olivia, We are so sorry your order arrived smashed. Please contact askus@oliverbonas.com with a picture of your smashed order and your order number so we can get this looked into for you. Thanks, Team OB

Posted 4 years ago

“Sadly I am disappointed with these animal print trainers. They are not true to shoe size. I am a size 4/37 but I have to wear a wool insole and chunky wool socks for them to fit probably. The stitching inside the trainer along the seems are hard and even after wearing them inside for a few days they are still hurting my toes. I think they look gorgeous but I think you could have done better.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Sammy. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“A bit on the expensive side for what it is, wouldn't buy it if I saw it at the shop, but since I bought it online couldn't be bothered to return it.”

Helpful Report

Posted 4 years ago

Really sorry about thie Elisabete but if you really don't want it, we can arrange a return to get this refunded. Thank you, Team OB

Posted 4 years ago

“Although the jewellery box is beautiful, it arrived broken - see photo. OB were very helpful and re-arranged another box however when it arrived it was the wrong item. OB then sent me the box for the third time and all was fine, it looks great. Very unfortunate but good customer care.”

Helpful Report

Posted 4 years ago

Really disappointing to see this arrive in this state, but we're really glad our customer service team have sorted a replacement. Thank you, Team OB

Posted 4 years ago

“Unfortunately I did not like these items. It was a lot smaller than it looked in the picture. I have now returned them”

Helpful Report

Posted 4 years ago

Hi there Pam, thanks for popping us over feedback. We are so sorry to hear you have had to return. Our returns team will scan this in for a full refund once they are back. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“Fine as a company / deliveryvetc but product is poor. Website and price made it look better than it was.”

Helpful Report

Posted 4 years ago

We are so sorry to hear this Michelle. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Lamp arrived in damaged package and is being returned as broken. Replacement not in stock”

Helpful Report

Posted 4 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we'll get this looked into. Thank you. Team OB

Posted 4 years ago

“Delivery etc was all perfect”

Helpful Report

Posted 4 years ago

Thanks Samantha for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 4 years ago

“I’m usually a huge Oliver Bonas fan, however, I recently ordered two beautiful desk lamps and the first delivery contained completely the wrong items. Customer services (Ellie) was really helpful, however, the next delivery contained one smashed lamp due to poor packaging and on the second, the colour was peeling off the glass shade. Not the quality and service I expect from a shop like Oliver Bonas.”

Helpful Report

Posted 4 years ago

Thanks Stephanie for letting us know. We will get this looked into with fulfillment because this really isn't good especially if we replaced initially for the order being wrong. Please bear with us and we'll get this looked into. Team OB

Posted 4 years ago

“Beautiful coasters but arrived smashed”

Helpful Report

Posted 4 years ago

Hi there, oh no sorry to hear the coasters arrived damaged, please do get in touch with our customer service team at askus@oliverbonas.com to look into further. Best Team OB

Posted 4 years ago

“Great to be able to buy the card but the system for dispatching needs to be looked at. It appeared that the card and box (for the card) had been dispatched separately. When I queried this, the customer services assistant told me ‘not to worry too much’ and the email was full of typos - didn’t feel very professional when I was purchasing this from abroad as a gift for a friend who loves the brand.”

Helpful Report

Posted 4 years ago

Hi Claire, so sorry to hear this has happened and thank you for your feedback, we will pass this on to our Fulfilment Team to look into further. Best, Team OB.

Posted 4 years ago

“Quite disappointed, the gloves arrived on time however the security tag was still attached to them so could not use the item. Customer service did not pick up my call and now waiting for a response to my email.”

Helpful Report

Posted 4 years ago

Hi Marco, so sorry to hear the tag was left on, our customer service is stretched a little thin and will get back to you as soon as they can. If you have time again please do call us. Best, Team OB.

Posted 4 years ago

“Not as on the picture”

Helpful Report

Posted 4 years ago

Hi Olga, We are so sorry you felt as the items didn't match the picture. We will be sure to have this looked into by our website team Thanks, Team OB

Posted 4 years ago

“Absolutely love the design and style of these earring but really dissapointed with the quality. Despite being well packaged and supported both the earrings were very bent on arrival. They are still wearable but i'm not sure how long they will last as the backs have been weakened and i have had to bend them back into shape. I wish OB jewellery was better quality as i love the designs but i will not buy from you again sorry.”

Helpful Report

Posted 4 years ago

Hi Kirsten, We are so sorry your earrings arrived damaged. Please contact askus@oliverbonas.com with your order number and any pictures and we can look into sending out a replacement for you Thanks, Team OB

Posted 4 years ago

“Too small. Returned”

Helpful Report

Posted 4 years ago

Hi Patricia, We are so sorry your item was not the best fit for you. Thank you for sending the order back and I am sure our warehouse team will refund the items as fast as they can. Thanks, Team OB

Posted 4 years ago

Oliver Bonas is rated 4.8 based on 203,594 reviews