Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,144 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,144 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 10th October 2025

5976

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Unfortunately i did not recieve the clock yet I receive all other item but the clock still waiting”

Helpful Report

Posted 3 years ago

Hi Deena, we are sorry to hear you haven't received the clock yet. Our fulfilment team sometimes split orders due to the sizing/fragility of some items so it is most likely the clock is on it's way to you in a separate parcel. If we can do anything to help, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Unfortunately I bought this as a birthday gift for my sister and the aroma diffuser is not working.”

Helpful Report

Posted 3 years ago

Hi Gillian, we're sorry to hear the diffuser is faulty, especially as it's a birthday gift. If we can help with a replacement or refund do email us at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 3 years ago

“Order and arrival was fine the item is very poor quality”

Helpful Report

Posted 3 years ago

Hi there, we appreciate your feedback and are sorry to hear you were disappointed with your recent purchase. If we can help with your return do let us know at aaskus@oliverbonas.com. Have a lovely day. Team OB

Posted 3 years ago

“Purchased online.”

Helpful Report

Posted 3 years ago

Hi Helen, we appreciate your feedback and will pass this on to our gift team. If we can help further do let us know at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 3 years ago

“Fancy asking me to write a review for and order you claimed was out of stock AFTER previously claiming it was shipped! Appalling.”

Helpful Report

Posted 3 years ago

Hi Candice, we're sorry to hear there has been some confusion about your order. If we can help again in any way please pop us an email at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 3 years ago

“I loved these trousers when I saw them in store and wore them once. I washed as per the instructions and they have shrunk! I’m so disappointed”

Helpful Report

(Luton Airport) - Posted 3 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Am very disappointed I still haven’t recieved my delivery it’s been over 1 month”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“I have been unable to resolve this issue sadly, the diffuser has a missing water tank so is unusable but it’s been quite difficult to try and get one sent out so haven’t been able to use.”

Helpful Report

Posted 3 years ago

Hi Hattie, we are really sorry to hear you were sent a diffuser with a missing water tank, definitely not the experience we want for our customers. Please can you contact us at askus@oliverbonas.com or on one of our social channels so we can have a look into this for you. Team OB

Posted 3 years ago

“Never received them”

Helpful Report

Posted 3 years ago

Hi Margaret, we're sorry to hear this. If we can look further into this for you, please pop us an email at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 3 years ago

“Bought a £175 floor lamp in August last year but the marble base recently shattered due to the weight of the lamp. Oliver Bonas refused to replace the item as they wouldn’t acknowledge that this was a fault and felt that 9 months was a reasonable amount of time for an item of this price to last.”

Helpful Report

Posted 3 years ago

“Frustrating embarrassing Tried several times to pay by card on the two terminals Used my card successfully in restaurant that evening Returned next day another journey from Elie same situation card was rejected Luckily my husband accompanied me so he used his card Same scenario used my card in the evening and it worked”

Helpful Report

(St Andrews) - Posted 3 years ago

Hi there, we are really sorry to hear this was your experience in store, we would love to look into this for you, if you could please contact us at askus@oliverbonas.com, we would really appreciate it. Thanks, Team OB

Posted 3 years ago

“Not great. I was unable to get to the store until the last day of my order. It was the Paddington store which doesn’t open until 9am (I was already in work) and closed at 6pm (I wasn’t back at Paddington at this time) the lady was still in the shop but she wouldn’t open it for me. Disappointed”

Helpful Report

Posted 3 years ago

Hi there, we are really sorry to hear this. If you could please get in touch with us at askus@oliverbonas.com so we can have a look into this for you. Thanks, Team OB

Posted 3 years ago

“Still haven’t received my order😢”

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Posted 3 years ago

“Good web site”

Helpful Report

Posted 3 years ago

Hi Jane, thanks for taking the time to leave feedback, we're so pleased to hear this and we will make sure to pass this on. If you have any suggestions, please let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Really easy to navigate”

Helpful Report

Posted 3 years ago

Hi Arizo, we're so pleased to hear our website is easy to navigate. Please let us know at askus@oliverbonas.com if you have any more feedback or suggestions about our website. Thanks, Team OB

Posted 3 years ago

“I still have not received this item.”

Helpful Report

Posted 3 years ago

Hi Neil. We're really sorry to hear this. Please get in touch with our customer services team who will be more than happy to look into this for you and get this sorted. Team OB

Posted 3 years ago

“Item was damaged, had to return.”

Helpful Report

Posted 3 years ago

So sorry to hear this, Susan, this isn't the quality we expect at all. For anything like this please just get in touch with our Customer Service team who would be very happy to help you. Team OB

Posted 3 years ago

“Dress was not as it appeared on the website. Colour was very different and dull. Very disappointed really”

Helpful Report

Posted 3 years ago

Hi Pauline, thanks for taking the time to send this over. We're really sorry that you were unhappy with your order. We'll be sure to pass your feedback along to the Fashion team to review. Have a lovely day, Team OB

Posted 3 years ago

“The item never arrived, and they just refunded the money, so disappointed.”

Helpful Report

Posted 3 years ago

Hi Idalia, thanks for taking the time to leave feedback. We are really sorry to hear your order never arrived, we will make sure to look into why this happened with the courier as this is unacceptable. If we can look into this further, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Lovely staff really helpy”

Helpful Report

Posted 3 years ago

Hi Lucie, so lovely to hear this about our team members. If you could please send this feedback at askus@oliverbonas.com so we can forward the feedback to the chosen store, that would be really appreciated. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 206,144 reviews