Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,585 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,585 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 21st August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered these earrings with other ones but this pair never arrived!”

Helpful Report

Posted 3 years ago

Hi Bella, we're sorry to hear that and will pass this feedback over to our fulfilment team. This isn't the standard of delivery we'd expect you to receive, so completely understand your disappointment. If we can get a pair sent out to you please email us at askus@oliverbonas.com. Have a wonderful evening, Team OB

Posted 3 years ago

“Very disappointed. Gem missing from the necklace. Will be returning”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear that and will pass this feedback over to our jewellery department. This isn't the standard of product we'd expect you to receive, so completely understand your disappointment. If we can help with your return please email us at askus@oliverbonas.com. Have a wonderful evening, Team OB

Posted 3 years ago

“I would have kept this dress but one pocket hip level and the other thigh level!”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear that and will pass this feedback over to our fashion department. This isn't the standard of product we'd expect you to receive, so completely understand your disappointment. If we can help with a return please email us at askus@oliverbonas.com. Have a wonderful evening, Team OB

Posted 3 years ago

“Had two products now that shrunk in the wash even though I followed the instructions. Both items weren't cheap either, you'd expect good quality if you're paying for it!”

Helpful Report

Posted 3 years ago

Hi there, we're so sorry to hear that and will pass this feedback over to our fashion department. This isn't the standard of product we'd expect you to receive, so completely understand your disappointment. If we can help with anything else please email us at askus@oliverbonas.com. Have a wonderful evening, Team OB

Posted 3 years ago

“The hat was a total mess when I collected it . All stretched snd out if shape I had to exchange for a different style which I didn’t like as much . As it was a gift and too late to order another”

Helpful Report

Posted 3 years ago

Hi Anna, we're sorry to hear that and will pass this feedback over to our fulfilment team. If we can help with anything else do let us know at askus@oliverbonas.com. Have a wonderful evening, Team OB

Posted 3 years ago

“Returned items received over 2 weeks ago and still no refund”

Helpful Report

Posted 3 years ago

Hi Nicola, we're sorry to hear there has been a delay with your refund. If you pop us an email and include your proof of return to askus@oliverbonas.com. We can then track this for you and take it from there. Have a lovely evening, Team OB

Posted 3 years ago

“I’ve only worn once and the clasp has broken”

Helpful Report

Posted 3 years ago

Hi Jayne, we're sorry to hear that and will pass this feedback over to our jewellery department. If we can help with a return please email us at askus@oliverbonas.com. Have a wonderful evening, Team OB

Posted 3 years ago

“Item looked very cheap so I sent it back. The process of refund was very easy and smooth.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to the team but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Lovely website. But having ordered an item online was very disappointed with the quality of the product when it arrived”

Helpful Report

Posted 3 years ago

Hi Clare, thanks for the feedback. We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you, Team OB

Posted 3 years ago

“The cardigan had black cotton through it when the colour was pink cream and purple. Very disappointed”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“When issuing a complaint, all the apologies in the world are sent out but to keep regular customers should offer a little something to entice them to return!”

Helpful Report

Posted 3 years ago

Hi Cathy, thanks for leaving this feedback. We will make sure to pass this onto the Customer Services department so this can be reviewed. Team OB

Posted 3 years ago

“Just bought a very nice scarf off a very bored sales assistant who blamed her manager for the fact that I had to give my email address (private information and no option) if I wanted a receipt. Thank goodness the scarf is charming.”

Helpful Report

(St. Pancras) - Posted 3 years ago

Hi there, we're sorry to hear you recently had a disappointing experience at our St Pancras store. We've popped this feedback over to their area manager and if you have anything else you'd like to add please get in contact via askus@oliverbonas.com. Have a wonderful week. Team OB

Posted 3 years ago

“My first order with Oliver Bonas was delivered to the wrong address and never recovered. By this time the dress in my size was out of stock. Apologies offered by Oliver Bonas.”

Helpful Report

Posted 3 years ago

Hi Ann, thanks for taking the time to leave feedback. We are really sorry to hear this happened, definitely not what we want our customers to experience. If we can have a further look into this for you, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Website said the material was 100% cotton outer it was 100% viscose . Returned as would never have ordered if i knew it was viscose”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our fashion team but once this is back, our returns team will scan this in for a full refund. If we can look into this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I ordered these boots in a 39 - size 38 arrived v disappointing so I have now ordered them again hoping the right size arrives this time 🤞”

Helpful Report

Posted 3 years ago

Hi Gillian, thanks for the feedback. We are so sorry to hear you received the wrong size and will make sure to feed this back to the fulfilment team so this can be looked into. Thanks, Team OB

Posted 3 years ago

“Difficult to comment on a present that never arrived? Out for delivery over 3 weeks ago, nobody come back to me on my query, and now missed my friends birthday which is tomorrow…. 💁‍♀️💁‍♀️ Love the products but will never buy online again 😔”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Hat has still not arrived despite it being ordered almost a month ago. Very disappointed.”

Helpful Report

Posted 3 years ago

“I ordered two pieces of jewellery but such a shame they arrived in a freezer bag with damaged tags! Both were intended to be gifts and so I had hoped to present them in the usual OB box that jewellery is packaged in - not a freezer bag!”

Helpful Report

Posted 3 years ago

Hi Natasha, thanks for the feedback. We are so sorry to hear this you weren't happy with the packaging. We will make sure to feed this back to the fulfilment team. If we can get this looked into, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“It didnt arrive after ordering - i got an email notification to say it was sold out”

Helpful Report

Posted 3 years ago

Hi there, we are sorry to hear this and we will make sure to feed this back both to the website and fulfilment team so this can be looked into. If we can do anything else, please let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“I was so disappointed: this bag is the perfect size and shape but both I ordered had broken main zips, so had to be returned. Looks like a design fault but such a shame as a really lovely bag.”

Helpful Report

Posted 3 years ago

Hi Rachael, we really apprecaite this feedback and will pass this over to our accessories team. If we can help with anything else do let us know at askus@oliverbonas.com. Have a wonderful weekend. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,585 reviews