Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,203 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,203 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 12th October 2025

Mary D

5985

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I ordered two pieces of jewellery but such a shame they arrived in a freezer bag with damaged tags! Both were intended to be gifts and so I had hoped to present them in the usual OB box that jewellery is packaged in - not a freezer bag!”

Helpful Report

Posted 3 years ago

Hi Natasha, thanks for the feedback. We are so sorry to hear this you weren't happy with the packaging. We will make sure to feed this back to the fulfilment team. If we can get this looked into, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“It didnt arrive after ordering - i got an email notification to say it was sold out”

Helpful Report

Posted 3 years ago

Hi there, we are sorry to hear this and we will make sure to feed this back both to the website and fulfilment team so this can be looked into. If we can do anything else, please let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“I was so disappointed: this bag is the perfect size and shape but both I ordered had broken main zips, so had to be returned. Looks like a design fault but such a shame as a really lovely bag.”

Helpful Report

Posted 3 years ago

Hi Rachael, we really apprecaite this feedback and will pass this over to our accessories team. If we can help with anything else do let us know at askus@oliverbonas.com. Have a wonderful weekend. Team OB

Posted 3 years ago

“Very thin and probably worth about £5 not £16.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you, Team OB

Posted 3 years ago

“It has been sent in an anvelop, no shape at all, I returned back. Very disappointed.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back to the fulfilment team. If we can get this looked into, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“I received this promptly but the packaging was dreadful no padding hence it was in bits when it arrived”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back to the fulfilment team. If we can get this looked into, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“Really small and not in a box as they should of been”

Helpful Report

Posted 3 years ago

Hi Rob, thanks for the feedback. We are so sorry these did not come in a box as promised, we will make sure to feed this back to the fulfilment team as this isn't what we want our customers to experience. If you could please email us at askus@oliverbonas.com so we can get this looked into. Thanks, Team OB

Posted 3 years ago

“I really didn't like the bangle but I left it too late to return. It was more copper than rose gold, and it didn't fit nice on my wrist. It looked like a bangle you would wear to help with arthritis”

Helpful Report

Posted 3 years ago

Hi there, Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. If we can help with anything, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Really disappointed, the products arrived with the back pin snapped off totally not wearable”

Helpful Report

Posted 3 years ago

Hi Sam, Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Gold paint chipped off straight away. Wouldn’t recommend”

Helpful Report

Posted 3 years ago

Hi there, Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. If we can arrange a return, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I bought your lovely skirt in central station in Glasgow. I unfolded it to try it on to wear when I realised the waistband was coming away from the skirt.”

Helpful Report

(Glasgow Central) - Posted 3 years ago

Thank you so much for your feedback and we're so sorry this happened. Can you please get in touch with or CS team on askus@oliverbonas.com who will sort this out for you straight away. Have a lovely day, Team OB

Posted 3 years ago

“Beautiful products quick delivery however the lamp base and bulb did not line up- if I wanted the bulb to read calm to me the lamp lead faced frontwards, even when I tried to change it the others did too… faulty design?? I got a refund sorry OB”

Helpful Report

Posted 3 years ago

Hi there, thanks for your feedback. We're so sorry about this, how disappointing. We'll send this through to Home & Gift to review. If you need anything else at all please get in touch with our CS Team at askus@oliverbonas.com. Team OB

Posted 3 years ago

“The chap that served me today was unbelievably dull! No smile, very little to say, & just acted like he really didn’t want to be there. His female colleague, at the till point, at least tried to brighten things up.”

Helpful Report

(Birmingham New St (Relo)) - Posted 3 years ago

Hi there, we're so sorry to hear you had a very disappointing experience at one of our stores. This isn't the store experience we would like our customers to receive, so we'd like to look into this further for you. If you'd like to pop us an email about what store that would be much appreacited. Askus@oliverbonas.com. Have a lovely afternoon, Team OB

Posted 3 years ago

“This never arrived to my address”

Helpful Report

Posted 3 years ago

HI Kirsty, we're sorry to hear something happen during the delivery process. If we can help with a replacement please pop us an email at askus@oliverbonas.com and we'll be more happy to help. Have a wonderful weekend, Team OB

Posted 3 years ago

“Cheaply made”

Helpful Report

Posted 3 years ago

Hi Francesca, we're sorry to hear this and will feed it back to our accesories team. If we can help with a return please pop us an email at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 3 years ago

“Very thin, poor quality item.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you, Team OB

Posted 3 years ago

“I ordered 3 of these as gifts for my Bridesmaids on 22/02. It's now 15/03 and I still have not received them. Multiple back and forth emails and the promise they have been shipped. Constant emails asking me to buy more with a special discount! Original discount of spending over £40 when I bought them was not applied to my order. Overall very disappointed. Only hoping I will actually recieve my order and can update this as to a proper review of the product.”

Helpful Report

Posted 3 years ago

Hi Hester, thanks for the feedback. We are so sorry to hear you haven't received your order yet, definitely not the fulfilment or delivery service we would expect our customers to receive so we understand your disappointment and frustration. We would really like to look into this for you so if you could please contact us at askus@oliverbonas.com and one of our advisors will look into this for you. Team OB

Posted 3 years ago

“First time I have been disappointed with an Oliver Bonas order. The website image & description was misleading. It looked like a black jumper with a metallic silver sparkle. When received it was multi-coloured metallic flecks nowhere in the description did it state this, had it done I wouldn't have ordered & wasted my time & the delivery charge. . .is this refunded with the return?!”

Helpful Report

Posted 3 years ago

Hi Laura, thanks for the feedback. We will get this sent over to our fashion team and website team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. If the jumper was the only thing on the order, you will be refunded the delivery charge. Thank you, Team OB

Posted 3 years ago

“Frustratingly I ordered this as part of a gift, only after I sent it and paid shipping did they send a generic email to advise that it was out of stock. Refund was prompt but it left me scrambling to organise another gift. Poor service.”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear this happened, definitely not the experience we would like our customers to have so we understand your disappointment and frustration. We will make sure to feed this back both to the content and fulfilment team so they can review this in full. If we can look into this further for you, please do contact us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Would have given zero stars but that option is not offered. These look pretty but the quality is not there, one has broken already. Will not be buying from Oliver Bonas again.”

Helpful Report

Posted 3 years ago

Hi there, we're so sorry to hear this and will pass your feedback over to the jewellery team. If we can help you with a refund do get in touch with us at askus@oliverbonas.com and we'll be more than happy to help. Have a wonderful weekend, Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 206,203 reviews