Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,574 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,574 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 21st August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Hi, I just want to say I am not very happy with these trainers. The leather is not soft and where is sewing part is not comfortable:( is very painful to wear them. I have to stop to wear them after 2 time..”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Absolutely terrible service. Order wasn’t placed once I paid and then the delivery was a nightmare too.”

Helpful Report

Posted 3 years ago

Hi Rebecca, thanks for the feedback. We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will look into this for you. Thank you, Team OB

Posted 3 years ago

“Never received my ordered item. Courier unable to deliver for some reason so I cancelled the order”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear you didn't receive your order, we will make sure to pass this feedback onto the courier so we can look into why this happened. Team OB

Posted 3 years ago

“The bag is not a good buy, it was not strong enough and looks worn out already. Not a good buy.”

Helpful Report

Posted 3 years ago

“Never received my order as it was sent to the wrong person.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Item never arrived. Had to call to get it reordered otherwise nothing would have happened, not even an email to let me know it had been lost. Second delivery was late to arrive even though I payed for next day delivery and was never offered a refund or voucher. Very poor.”

Helpful Report

Posted 3 years ago

Hi Edward, we appreciate your feedback and are sorry the first parcel didn't arrive and the second arrived late. This isn't the standard of delivery we'd expect you to receive, so let's look at getting you a refund for your next ay delivery. If you could please email us your order number and some information about the delivery to askus@oliverbonas.com we can take it from there. Have a wonderful week. Team OB

Posted 3 years ago

“Never received my order”

Helpful Report

Posted 3 years ago

Hi Beth, we're sorry to hear your order never arrived, as that isn't the delivery service we'd expect you to receive. We would like to help with this, so please email us at askus@oliverbonas.com and we can look into it for you. Have a lovely day. Team OB

Posted 3 years ago

“The item was promptly delivered but arrived in a used and poor condition. The base and metal stem were all scuffed and broken, and the charging pad element was broken. So disappointed that the item arrived in this condition”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to leave feedback. We are really sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Very Good service, Came within the time said on the tracking website. camo in perfect condition. very good quality. Definitely recomend.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the great feedback, we're so pleased to hear you had such a good online shopping experience with us. Team OB

Posted 3 years ago

“Ordered mirror online only for it to arrive in pieces due to inadequate packaging. Was assured they would ask for it to be packaged better when they sent a replacement. It was sent in the same packaging with some extra fragile stickers on. Arrived in pieces. Disappointed as it was just the mirror I wanted but no guarantees that a third one won't arrive broken. I have ordered mirrors online before from another company with no problems”

Helpful Report

Posted 3 years ago

Hi there, we are really sorry to hear this was your experience ordering from us, we will make sure to pass on your feedback to the fulfilment team so they can review their packaging processes. If we can look into this further, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Extremely disappointing. I placed my order and paid for it, for which I received a confirmation email. However, within 10 minutes, I received another email advising that my order had been cancelled and a refund would be processed - no explanation was given. So I had no idea whether my order had been processed or not, as I received a message from Evri a few days after this to say they had my order! I eventually had to message you on Twitter to get an explanation, at which point I was told the reason for the cancellation was due to the item going out of stock as soon as I had placed the order. I'm afraid this would put me off using you again despite putting a £5 credit onto my account for the inconvenience.”

Helpful Report

Posted 3 years ago

“Brought on line east process. Low score is due to quality of product.”

Helpful Report

Posted 3 years ago

Hi Kerry, thanks for the feedback. We are really sorry to hear this about the quality of the product you bought, if we can look into this please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Purchased online and had to chase the store after 10 days of not hearing anything.”

Helpful Report

Posted 3 years ago

Hi Kim, thanks for the feedback. We are really sorry to hear you haven't had the smoothest C&C experience with us, we will make sure to pass this onto the store and fulfilment team so they can have a look into this. If we can help further, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“not so good as none of the items I purchased arrived They went lost between Ireland and Italy. The customer service was really good though and I had an immediate refund. I want to try again. Let's see if I'm luckier this time”

Helpful Report

Posted 3 years ago

Hi Livia, thanks for the feedback. We are really sorry to hear this has happened with your order, definitely not the delivery service we would expect for our customers. We will make sure to feed this back to the international couriers so they can review what happened. Thanks for your lovely feedback about the customer services team, we will make sure to pass this along as we are sure it will make their day. Thanks, Team OB

Posted 3 years ago

“Not quite sure why it took 6 days to send a gift voucher! Amazon can do it next day, and even with a weekend in the system. Luckily the voucher arrived just in time. Not impressed. Btw I'm not Natalie she was the recipient. I placed the order.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback, we are really sorry to hear this. We will make sure to share this feedback with the fulfilment team so they can review this. If we can help further, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“This card never arrived and I was still charged for it”

Helpful Report

Posted 3 years ago

“I returned my order but did not receive my refund until I proactively chased it”

Helpful Report

Posted 3 years ago

Hi Aine, we are really sorry to hear this, definitely not the returns experience we want for our customers. We will make sure to pass this feedback onto the team so they can review this. Team OB

Posted 3 years ago

“Unfortunately i did not recieve the clock yet I receive all other item but the clock still waiting”

Helpful Report

Posted 3 years ago

Hi Deena, we are sorry to hear you haven't received the clock yet. Our fulfilment team sometimes split orders due to the sizing/fragility of some items so it is most likely the clock is on it's way to you in a separate parcel. If we can do anything to help, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Unfortunately I bought this as a birthday gift for my sister and the aroma diffuser is not working.”

Helpful Report

Posted 3 years ago

Hi Gillian, we're sorry to hear the diffuser is faulty, especially as it's a birthday gift. If we can help with a replacement or refund do email us at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 3 years ago

“Order and arrival was fine the item is very poor quality”

Helpful Report

Posted 3 years ago

Hi there, we appreciate your feedback and are sorry to hear you were disappointed with your recent purchase. If we can help with your return do let us know at aaskus@oliverbonas.com. Have a lovely day. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,574 reviews