Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,985 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,985 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 29th August 2025

5949

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Looks lovely - however flimsy and not really fit for purpose as bends in the middle if you hang things on it. Was fastened to wall using upgraded screws too not the ones it back as felt they were not sturdy enough. Needs a centre mounting to be fit for purpose.”

Helpful Report

Posted 3 years ago

Hi there, thank you for your feedback, we will make sure to pass this on to our relevant teams to look into it. We are sorry that you found our wall hook flimsy and not fit for purpose. If we can help with this at all, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Bought online.”

Helpful Report

Posted 3 years ago

Hi there, thank you for your feedback. If you would like to leave further details about your experience shopping with us, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Online. Initially sent the wrong size of this item plus another item that still had the security tag on. Not the usual service I expect”

Helpful Report

Posted 3 years ago

Hi Jackie, we are sorry to hear you had issues with your orders. This is definitely not the experience we expect our customers to receive. Please contact us at askus@oliverbonas.com, and we will be happy to look into this for you. Thanks, Team OB

Posted 2 years ago

“Polite staff.”

Helpful Report

Posted 3 years ago

Hi there, we are so happy to hear that you found our staff polite, this is always our goal. Thank you for this feedback. We hope you have a lovely day. Thanks, Team OB

Posted 2 years ago

“I returned something I bought online and service was very good”

Helpful Report

Posted 3 years ago

Hi there, we are pleased to hear that you found our service very good. We hope you have a lovely day. Thanks, Team OB

Posted 2 years ago

“V good.”

Helpful Report

Posted 3 years ago

Hi Joanne, thank you for your feedback. If you would like to leave more details about your experience, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Love the staff so helpful”

Helpful Report

Posted 3 years ago

Hi Kellie, we are so happy to hear that you love our staff. We hope you have a lovely day. Thanks, Team OB

Posted 2 years ago

“Wrong chair delivered. Customer service unhelpful”

Helpful Report

Posted 3 years ago

Hi Oliver, we are sorry to hear that the wrong chair was delivered and you found our customer services unhelpful. This is definitely not the experience we expect our customers to receive. Please contact us at askus@oliverbonas.com, so we can look into this further for you. Thanks, Team OB

Posted 2 years ago

“Shopped online.”

Helpful Report

Posted 3 years ago

Hi there, thank you for your feedback. If you would like to leave more details about your experience shopping with us, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Purchased online.”

Helpful Report

Posted 3 years ago

Hi there, thank you for your feedback. If you would like to leave more details about your experience shopping with us, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Most of the objects were ok but one was damaged on arrival.”

Helpful Report

Posted 3 years ago

Hi there, we are sorry to hear that one of the items arrived damaged. This is not the experience we expect our customers to receive. Please contact us at askus@oliverbonas.com, and we will be happy to look into this for you. Thanks, Team OB

Posted 2 years ago

“Ordered online. This was a lovely pretty card but unfortunately it arrived with a pen mark on the envelope which spoiled it a bit.”

Helpful Report

Posted 3 years ago

Hi Laura, we are sorry to hear that there was a pen mark on the envelope. We will make sure to pass this feedback on to relevant departments. If we can look into this further for you, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“This was a nice dress, but the colour would have benefited by being more intense and the gold thread running through the fabric made it look cheap.”

Helpful Report

Posted 3 years ago

Hi there, we are sorry to hear that you are not happy with the colour and that the gold thread makes the fabric look cheap. We will pass your feedback on to our fashion team. If you would like us to look into this further for you, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“I recommend to size down. The colour is not the same as the picture. It’s more green than blue. I returned the item. Excellent customer service though.”

Helpful Report

Posted 3 years ago

Hi Farideh, we are sorry to hear the size was not as expected and that the colour appeared to be not the same as the picture. We will make sure to pass your feedback on to our relevant teams. We are glad to hear that you were happy with our customer service team. Thanks, Team OB

Posted 2 years ago

“The clasp of my beautiful necklace has broken already. I bought it online not in store. What can I do?”

Helpful Report

Posted 3 years ago

Hi there, we are sorry to hear that clasp from your necklace broke shortly after purchasing. If you could contact us at askus@oliverbonas.com, we will be happy to help. Thanks, Team OB

Posted 2 years ago

“Can only get sale items online so tricky as can't try on first”

Helpful Report

Posted 3 years ago

Hi there, thank you for your feedback. We do sell some sale items in-store, but we are sorry we are unable to offer all options. If you would like to leave more details about your experience, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Good overall”

Helpful Report

Posted 3 years ago

Hi there, thank you for your feedback. If you would like to leave further details of your experience, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“The glasses were well wrapped and lovely. I paid for next day delivery and got them 4 days late so that was a waste of money. Otherwise all good.”

Helpful Report

Posted 3 years ago

Hi Kerin, thank you for your feedback. We are glad to hear that you are happy with your glasses and the packaging. We are sorry to hear that your next day delivery was delayed. If you would like us to look into this further for you, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Bought online”

Helpful Report

Posted 3 years ago

Hi Kate, thank you for your feedback. If you would like to leave more details about your experience shopping with us, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

“Shopped online”

Helpful Report

Posted 3 years ago

Hi Sarah, thank you for your feedback. If you would like to leave more details about your experience shopping with us, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 2 years ago

Oliver Bonas is rated 4.8 based on 203,985 reviews