Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 205,848 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 205,848 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 5th October 2025

5984

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The delicate item was not packed well for transport. The jar itself is beautiful but very fragile and unfortunately arrived broken.”

Helpful Report

Posted 1 year ago

Hi Darren, I am sorry to hear that your order arrived damaged. This is dissapointing and not how we expect our orders to arrive. So that we can resolve this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to help. Speak soon, Team OB

Posted 1 year ago

“Website was ok”

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Posted 1 year ago

“I cannot fault Oliver Bonas’s website and customer care.. they are second to none!”

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Posted 1 year ago

“I previously ordered this photo frame from a different retailer and it arrived dented and smashed so I proceeded to order direct from Oliver Bonas. It arrived promptly and more substantially packaged than the afore mentioned photo frame. It was however not in as good condition as one would expect for the price paid. The outer frame is quite scratched. Rather disappointed but did not return as had already done so with the first frame.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your frame arrived in this condition. This is dissapointing and not how we expect our orders to arrive. So that we can resolve this for you, please pop us an email at: askus@oliverbonas.com and the team would be happy to help. Speak soon, Team OB

Posted 1 year ago

“I sent the silver bag item back as it was so small and have never received a refund”

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Posted 1 year ago

“Very busy”

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Posted 1 year ago

“Never received the item”

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Posted 1 year ago

“Lovely dress but unfortunately the size of the dress meant not even a size 6 fitted. They were all too big”

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Posted 1 year ago

“Good experience with Customer Service despite faulty item.”

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Posted 1 year ago

“Item bought as a gift. Delivery was fine with no problems and item was well packed for shipping. However when opened, part of the item was dirty (the stand was covered in a thick layer of dust). Not conducive to a good gifting experience.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry that your item arrived dirty, this definitely isn't the OB service that we aim for. We'd be more than happy to look into this for you, just e-mail us with your order details at askus@oliverbonas.com. Have a great weekend, Team OB

Posted 1 year ago

“OK, no problems”

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Posted 1 year ago

“Ridiculouly difficult to do and expensive for 15 tiny plastic cats”

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Posted 1 year ago

“I was very disappointed by the deputy manager at Oliver Bonas Summertown Oxford branch, which I forgot to ask for the name but took a photo for future reference. Her customer service was inferior. She did not have the intention to detail, lacked personality, and made an unauthentic offer to help but did not listen and did what she wanted instead. I clearly asked her for an e-receipt instead of giving me a paper receipt. I asked if the blue light card was accepted, and she said yes. Then, when she saw the price of the vase, she said she could not give me a discount because the vase was wrongly priced (even if it clearly showed that it was on sale with the sticker on). I told her how disappointed and unhappy I was with her service, and she patronisingly apologised, which I felt was a fauxpology. I gave this two stars instead of one because another staff Kayla, was extremely helpful and kind, like 99% of Oliver Bonas's Staff. I have enjoyed shopping at OB for years, and this deputy manager was completely off-putting from my perspective.”

Helpful Report

(Oxford RELO) - Posted 1 year ago

Hi there, We're really sorry to hear that you have had a negative experience in one of our stores, this isn't the experience that we want you to have. We'd be happy to help, please e-mail us at askus@oliverbonas.com. Thank you and have a lovely weekend, Team OB

Posted 1 year ago

“Size is quite big so would have gone with something smaller….. if the collar had sat right, looked awful.”

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Posted 1 year ago

“Good, quick response and refund.”

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Posted 1 year ago

“Material looks cheap, frayed edges to scarf which are not shown in picture and colour much more dingy cream than pictured. Disappointed”

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Posted 1 year ago

Hi there, we're sorry to hear that you're disappointed with your lovely scarf. We'd be more than happy to look into this for you - please send an e-mail to askus@oliverbonas.com with your order details and some photos. Thank you, Team OB

Posted 1 year ago

“Website good”

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Posted 1 year ago

“Actually love OB, the site is great BUT on this occasion, the gift was broken.”

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Posted 1 year ago

Hi Peter, We are sorry to hear that your gift arrived broken. This is disappointing and not how we expect our orders to arrive. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Have a lovely day, Team OB

Posted 1 year ago

“I shop at the Manchester store (my local) quite often and I'm usually quite happy but today the cashier said something very unprofessional and I'm kicking myself by not saying something there and then. He (I'm assuming) got his words a little mixed up (which is not a problem) but then said, "sorry, I'm having a stroke." Turning it into a joke I guess. I should've said it's not funny to joke about having a stroke but I was that taken aback by what he'd said I couldn't say anything at all. So unprofessional coming from an individual who im assuming is a member of the LGBTQIA family and demands respect from everybody else! Terrible service and do not want to shop here again.”

Helpful Report

(Manchester) - Posted 1 year ago

“I didn't receive the order, they sent a replacement and I didn't receive that parcel either. Apparently it was left in a surcure place , there was no card in the door to say where the parcel was left. I never received the parcel.”

Helpful Report

Posted 1 year ago

Hi Sarah, We are sorry to hear that your order was not delivery safely. So that we can look into this for you, please could you pop us an email at: askus@oliverbonas.com . Speak soon, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 205,848 reviews