I was very disappointed by the deputy manager at Oliver Bonas Summertown Oxford branch, which I forgot to ask for the name but took a photo for future reference. Her customer service was inferior. She did not have the intention to detail, lacked personality, and made an unauthentic offer to help but did not listen and did what she wanted instead. I clearly asked her for an e-receipt instead of giving me a paper receipt. I asked if the blue light card was accepted, and she said yes. Then, when she saw the price of the vase, she said she could not give me a discount because the vase was wrongly priced (even if it clearly showed that it was on sale with the sticker on). I told her how disappointed and unhappy I was with her service, and she patronisingly apologised, which I felt was a fauxpology. I gave this two stars instead of one because another staff Kayla, was extremely helpful and kind, like 99% of Oliver Bonas's Staff. I have enjoyed shopping at OB for years, and this deputy manager was completely off-putting from my perspective.