Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,461 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,461 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Gift card not originally refunded as part of a larger Click and Collect order that never arrived at the chosen store. It took a visit to the store a phone call and communication on line to have it refunded”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear about your recently delayed refund and miscommunication about this. This is disappointing and not the service with expect. We will be feeding this back to the relevant teams, so that they can look into this and improve in the future. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Very sad to have ordered via click and collect - to be told on collection that OB having problems with their click and collect and item not actually sent or now in stock. Wasted trip to store having received texts saying it was in. Disappointment not to have gift sorted for daughter who loved the item… Sadly I won’t be trusting OB click and collect again.”

Helpful Report

Posted 1 year ago

Hi there, We are to hear about your recent click and collect experience, we completely understand your disappointment. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Dreadful! The entire first delivery had to be returned - back panel partly detached on one wardrobe. Other two items had water soaking into packaging from pool of water in van. Second delivery, one wardrobe was chipped on the front, back panel not flush, other small blemishes. Other wardrobe had missing legs and part of drawer handle, door didn't close flush. Arrived in cardboard box with no inside packaging. Insufficient compensation offered. Deliverers took three visits on different days to collect the three returned items - first van was completely full and could take no items. Second had only room for one of the three. Have emailed Oliver Bonas four times over six days about refund, and to date have had no reply.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear about your recent experience with us. We completely understand your frustration, as this is not the standard we expect from our courier or products. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“Awful! no appropriate easy way to contact customer service! emailed over a week ago and no reply! wouldn’t recommend.”

Helpful Report

Posted 1 year ago

Hi Abby, We are sorry to hear that you have yet to hear back from us. Please pop us an email again at: askus@oliverbonas.com or see alternative methods in the link below: https://www.oliverbonas.com/about-us/contact-us . The customer service team would then be happy to help. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“When the jacket arrived it was marked all down the back. I took it back to the shop and they tried to stem it out. But it didn’t work. The staff in Glasgow were very good. If it comes back in I will definitely try and purchase it”

Helpful Report

Posted 1 year ago

Hi Lesley, We are sorry to hear that your jacket arrived damaged. This is disappointing and not the standard we expect. Please pop us an email at: askus@oliverbonas.com, the team would be happy to look to see if the jacket is coming back. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Tricked into disclosing my email address by staff member. Please unsubscribe.”

Helpful Report

(Cambridge RELO) - Posted 1 year ago

Hi there, We are sorry to hear that this has happened. Please pop us an email at: askus@oliverbonas.com , the team can then look into this for you. Speak soon, Team OB

Posted 1 year ago

“Would have loved to wear this dress but Evri lost the original parcel plus the replacement parcel - both of which were next-day delivery parcels. So a huge disappointment. One-star for using such an incompetent carrier as Evri. However, the Oliver Bonas online staff were lovely & helpful so five stars to them. I did get a prompt refund but I really wanted the dress to be delivered!”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that both parcels were lost by Evri. We'll send this feedback over to our fulfilment team and thank you for letting us know. The Customer Service team have also been sent over your kind words. If you need anything else or have any questions please let us know via email askus@oliverbonas.com. Have a lovely week, Team OB

Posted 1 year ago

“The website experience was fine.”

Helpful Report

Posted 1 year ago

“Not a good fitting …darts poke out & not enough support or structured pads”

Helpful Report

Posted 1 year ago

Hi Hasmita, thank you for your feedback we'll be sure to log this with the fashion team to look into. Thanks, Team OB.

Posted 1 year ago

“Arrived smashed and poorly packaged. Customer service addressed this quickly but the replacement has not arrived.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your replacement order. Please pop us an email at : askus@oliverbonas.com so that we can look into this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“Really poor quality. I had tried this hat on in stoor and bought it online. The online version was very different. The broach was stuck on with cheap glue, it was very lightweight ( in the store it was a quality broach). The colour was off. I think they have clearly had issues with production. Tried to email and online chat but to no avail ( no response at all to date).”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear the hat you received was different from the one you tried in store and to hear our customer service team hasn't replied back to you. Please do pop us an email again to askus@oliverbonas.com or you can find other contact information on - https://www.oliverbonas.com/about-us/contact-us and one of our team members will get back to you as soon as possible. Thanks, Team OB.

Posted 1 year ago

“I purchased the mixed floral clutch in September, I’ve used it twice and it’s unfortunately completely broken. The material has completely come away from the centre clutch so I’m not unable to use it. Would not recommend”

Helpful Report

(St. Albans) - Posted 1 year ago

Hi there, We are sorry to hear that your clutch has broken. This is disappointing and not the standard we expect from our products. Please pop us an email at : askus@oliverbonas.com, so that we can look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“Paid 6.50. When cards arrived they were reduced on back to 3.99.”

Helpful Report

Posted 1 year ago

Hi Patsy, We are sorry to hear that you have received your cards, with a reduced label on the back. So that we can look into this for you, please pop us an email : askus@oliverbonas.com . Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Store was brilliant sorting out when I noticed one item missing when I collected my package from the shop”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order was missing an item, this is disappointing. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“Really disappointed to see my blue light discount had not been applied at the till 😕”

Helpful Report

(Edinburgh) - Posted 1 year ago

Hi there, We are sorry to hear that your blue light discount was not applied at the till. We completely understand your disappointment. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . Have a lovely day, Team OB

Posted 1 year ago

“Good, the website was fine.”

Helpful Report

Posted 1 year ago

“Dreadful experience. Received shade but no base. Unfulfilled order and baffled by reason as to why. Given a refund when shade was returned and a token gesture of ten euro gift card isued. I won't shop with Oliver Bonas again as I've lost confidence in their ability to deliver and I haven't used the gift card.”

Helpful Report

Posted 1 year ago

“Terrible, I tried to return this item and it’s been stuck at the post office for days. I also have not received any information so I am not sure when I will be getting my refund.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your refund. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“When shopping with my daughter who is in the teaching profession, she checked at the till that 15% discount could be applied without her card but showing her pass. I paid for the purchases, of which there were several items costing £159. It was an e-receipt and I could only access it once home, to discover that no discount had been applied.”

Helpful Report

(Horsham) - Posted 1 year ago

Hi Janet, We are sorry to hear that your daughters discount was not applied at the till. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“I paid for next day delivery and my package too 2 weeks to arrived. I needed the dress for an event and it arrived too late. I have had to return the item. Stop using Evri”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order did not quite arrive in time. We completely understand your disappointment, as this is not the standard we expect from our courier. Thank you for your feedback about Evri, we know at times courier services can be frustrating and we are sorry that you have had a bad experience. Using Evri is a wider business decision, but we will certainly pass your feedback on. Have a lovely day, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,461 reviews