Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,266 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,266 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 17th August 2025

Kate W

Oliver Bonas 5 star review on 27th July 2025

Emma T

Mark H

5927

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Order never arrived and after a few emails eventually received a refund. Disappointing as items required for Christmas.”

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Posted 1 year ago

“First parcel arrived with no earrings and second parcel arrived with broken earrings!! Emailed to advise and no reply…”

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Posted 1 year ago

“Excellent but sadly I did not receive the Disco Santa card☹️”

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Posted 1 year ago

“The website is good the shops that I have been in the staff are very helpful”

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Posted 1 year ago

“The product arrived broken.”

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Posted 1 year ago

Hi there, We're sorry that your item arrived broken. We're more than happy to help with this - just e-mail us with your order details and a photo of the item at askus@oliverbonas.com. Thank you, Team OB

Posted 1 year ago

“I ordered this plant pot and stand online for a Christmas present and it arrived smashed to pieces having been very poorly packed. I contacted OB customer care and they organised a replacement, this also arrived smashed to pieces having been poorly packed. I contacted OB again to ask for refund which I have received. Not very impressed OB”

Helpful Report

Posted 1 year ago

Hi there, We're really sorry to hear that both of your lovely pots arrived broken, this definitely isn't the OB service that we aim for. We will pass this feedback on to the team. If there's anything else we can help with please do e-mail us at askus@oliverbonas.com. Have a lovely weekend, Team OB

Posted 1 year ago

“Easy transaction as always. Speedy dispatch and delivery.”

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Posted 1 year ago

“Slow to arrive”

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Posted 1 year ago

“Big Crack down side and have tried to contact and no response. Packaging not suitable for fragile object. Left with damaged item.”

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Posted 1 year ago

Hi there, We're sorry to hear that your item arrived damaged and you haven't had a response. We're more than happy to help - please can you e-mail us at askus@oliverbonas.com with your order details and a photo. Thank you, Team OB

Posted 1 year ago

“Really, really disappointed when I opened the package and the mug was badly chipped”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that your lovely mug arrived with a chip. We're happy to help, please e-mail us at askus@oliverbonas.com with a photo and your order details. Thank you, Team OB

Posted 1 year ago

“Gifts were great- delivery 3 days too late”

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Posted 1 year ago

“Very disappointed as the beautiful plant pot I ordered for my daughter in law arrived smashed. It was very poorly packed and the fragile label was very small! I didn’t risk ordering another one so did not purchase the item again! I will not be ordering anything again online.”

Helpful Report

Posted 1 year ago

Hi there, We're sorry that your lovely plant pot arrived damaged - we're more than happy to help. Please e-mail us at askus@oliverbonas.com with a photo on your order details. Thank you, Team OB

Posted 1 year ago

“None of the items arrived, order confirmation on 6th Dec, not arrived by 27th Dec. Tracked parcel says there is a delay. Emails to OB contact us address, no response. Poor service all round. Money deducted from bank account, no goods and no explanation”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your order. This is frustrating and not the service that we expect. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Good. Jewellery stand arrived broken”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your jewellery stand arrived broken. This is disappointing and not how we expect our orders to arrive. Please pop us an email at: askus@oliverbonas.com and the team would be happy to resolve this for you. Speak soon, Team OB

Posted 1 year ago

“Still waiting for my order that was placed and paid for on the 04/12 never arrived in store but you’re asking for a review. Store haven’t received it.”

Helpful Report

Posted 1 year ago

Hi Amanda, We are sorry to hear that you have yet to receive your order. This is disappointing and not the standard we expect. So that we can resolve this for you, please send us an email at: askus@oliverbonas.com and the team can look into this for you. Speak soon, Team OB

Posted 1 year ago

“Jacket was enormous, sleeves were far too wide and long sizing was more an xxl than a large. Returned 14th Dec, received confirmation parcel returned, 26th Dec now and still no refund in my account yet!!”

Helpful Report

Posted 1 year ago

Hi Joan, We are sorry to hear that you have yet to receive your refund, this is disappointing. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com and we can resolve this. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Website easy to use.”

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Posted 1 year ago

“These hair clips were absolutely no use at all, they wouldn’t open to go in the hair. They looked beautiful and I was so disappointed when they arrived, I had wanted them for ages!”

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Posted 1 year ago

“Didn’t work. It was a Christmas present.”

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Posted 1 year ago

Hi there, We are sorry to hear your feedback about your order. So that we can resolve this for you, please can you pop us an email at: askus@oliverbonas.com . Speak soon, Team OB

Posted 1 year ago

“the website was fine although it arrived unusable and therefore was a rubbish gift to my girlfriend”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your gift arrived unusable, this is disappointing. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . Speak soon, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,266 reviews