Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,517 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,517 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 19th June 2025

5907

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The store could not find the order which they said happens a lot. They re-ordered the earrings but the necklace was now out of stock”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order has gone missing, this is disappointing and not the standard we expect. Please pop us an email at: askus@oliverbonas.com and we can look into this for you. Have a great day and speak soon, Team OB

Posted 1 year ago

“Took an item back for a refund and still waiting for the refund it's been 5 days and still haven't received it,, not good enough bad service”

Helpful Report

(Bromley) - Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your refund. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Speak soon, Team OB

Posted 1 year ago

“A completely different pair of shoes turned up which was particularly upsetting as I purchased these shoes for my wedding. I was refunded the amount which was good but didn’t rectify my problem of receiving the incorrect shoe and now they are not available on their web. Sad customer as I really love Oliver Bonus usually.”

Helpful Report

Posted 1 year ago

“Very disappointed as I ordered this skirt and never received, I got an email sorry out of stock and I got the money back, I am being trying to find out this skirt in the shops but nothing! will you put more in stock??”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you did not receive your order, due to it being out of stock. We completely understand your disappointment, as this is frustrating. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“Very poor response to my email and telephone complaint.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear this feedback about your recent experience with us, this is disappointing. Please pop us an email at: askus@oliverbonas.com so that we can look into this further for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Sent back twice due to codged up repair on one ear ring. Stem for ear clip not in correct central position and stuck on surface off centre to snap off yet again ! No apologies offered at all. No correct replacement offered. Wife had always bought ear rings from Oliver Bonas but friends are now saying don't bother again if that was the treatment. So annoyed.”

Helpful Report

Posted 1 year ago

Hi Alan, We are sorry to hear that your Wife's earrings have broken. This is disappointing and not the quality we expect from our products. We would be happy to pop a replacement into the post for you or refund you. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Ok on website and online”

Helpful Report

Posted 1 year ago

“The boots looked amazing but unfortunately a very narrow fit and no zip so getting your foot in the boot is almost impossible!”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your new boots did not quite fit as you expected. Please pop us an email at: askus@oliverbonas.com, detailing your experience. We would then be happy to look into this for you and pass on your feedback. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Website was easy to navigate and delivery was quick”

Helpful Report

Posted 1 year ago

“Website was fine, quality of product -poor.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you are disappointed with the quality of our products. Please pop us an email at: askus@oliverbonas.com so that we can look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Very bad service. Never received my parcel and have emailed them 3 times but not received a response.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your parcel. This is disappointing and not the standard we expect from our courier. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The customer service team would then be happy to resolve this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“I spent some time choosing the products, but they never arrived in the post. Apparently they went missing en route! It took several phone calls to confirm this. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order went missing in transit and for the miscommunication about this. This is disappointing and not the quality we expect from our courier. We will be passing this feedback onto the relevant teams, so that they can look into this and improve in the future. If you have any further questions, please pop us an email at: askus@oliverbonas.com . Have a lovely day, Team OB

Posted 1 year ago

“Gift card not originally refunded as part of a larger Click and Collect order that never arrived at the chosen store. It took a visit to the store a phone call and communication on line to have it refunded”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear about your recently delayed refund and miscommunication about this. This is disappointing and not the service with expect. We will be feeding this back to the relevant teams, so that they can look into this and improve in the future. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Very sad to have ordered via click and collect - to be told on collection that OB having problems with their click and collect and item not actually sent or now in stock. Wasted trip to store having received texts saying it was in. Disappointment not to have gift sorted for daughter who loved the item… Sadly I won’t be trusting OB click and collect again.”

Helpful Report

Posted 1 year ago

Hi there, We are to hear about your recent click and collect experience, we completely understand your disappointment. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Dreadful! The entire first delivery had to be returned - back panel partly detached on one wardrobe. Other two items had water soaking into packaging from pool of water in van. Second delivery, one wardrobe was chipped on the front, back panel not flush, other small blemishes. Other wardrobe had missing legs and part of drawer handle, door didn't close flush. Arrived in cardboard box with no inside packaging. Insufficient compensation offered. Deliverers took three visits on different days to collect the three returned items - first van was completely full and could take no items. Second had only room for one of the three. Have emailed Oliver Bonas four times over six days about refund, and to date have had no reply.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear about your recent experience with us. We completely understand your frustration, as this is not the standard we expect from our courier or products. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“Awful! no appropriate easy way to contact customer service! emailed over a week ago and no reply! wouldn’t recommend.”

Helpful Report

Posted 1 year ago

Hi Abby, We are sorry to hear that you have yet to hear back from us. Please pop us an email again at: askus@oliverbonas.com or see alternative methods in the link below: https://www.oliverbonas.com/about-us/contact-us . The customer service team would then be happy to help. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“When the jacket arrived it was marked all down the back. I took it back to the shop and they tried to stem it out. But it didn’t work. The staff in Glasgow were very good. If it comes back in I will definitely try and purchase it”

Helpful Report

Posted 1 year ago

Hi Lesley, We are sorry to hear that your jacket arrived damaged. This is disappointing and not the standard we expect. Please pop us an email at: askus@oliverbonas.com, the team would be happy to look to see if the jacket is coming back. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Tricked into disclosing my email address by staff member. Please unsubscribe.”

Helpful Report

(Cambridge RELO) - Posted 1 year ago

Hi there, We are sorry to hear that this has happened. Please pop us an email at: askus@oliverbonas.com , the team can then look into this for you. Speak soon, Team OB

Posted 1 year ago

“Would have loved to wear this dress but Evri lost the original parcel plus the replacement parcel - both of which were next-day delivery parcels. So a huge disappointment. One-star for using such an incompetent carrier as Evri. However, the Oliver Bonas online staff were lovely & helpful so five stars to them. I did get a prompt refund but I really wanted the dress to be delivered!”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that both parcels were lost by Evri. We'll send this feedback over to our fulfilment team and thank you for letting us know. The Customer Service team have also been sent over your kind words. If you need anything else or have any questions please let us know via email askus@oliverbonas.com. Have a lovely week, Team OB

Posted 1 year ago

“The website experience was fine.”

Helpful Report

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 199,517 reviews