Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 199,572 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 199,572 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

Write Your review

Tell us how Oliver Bonas made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Oliver Bonas 5 star review on 20th June 2025

5910

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not a good fitting …darts poke out & not enough support or structured pads”

Helpful Report

Posted 1 year ago

Hi Hasmita, thank you for your feedback we'll be sure to log this with the fashion team to look into. Thanks, Team OB.

Posted 1 year ago

“Arrived smashed and poorly packaged. Customer service addressed this quickly but the replacement has not arrived.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your replacement order. Please pop us an email at : askus@oliverbonas.com so that we can look into this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“Really poor quality. I had tried this hat on in stoor and bought it online. The online version was very different. The broach was stuck on with cheap glue, it was very lightweight ( in the store it was a quality broach). The colour was off. I think they have clearly had issues with production. Tried to email and online chat but to no avail ( no response at all to date).”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear the hat you received was different from the one you tried in store and to hear our customer service team hasn't replied back to you. Please do pop us an email again to askus@oliverbonas.com or you can find other contact information on - https://www.oliverbonas.com/about-us/contact-us and one of our team members will get back to you as soon as possible. Thanks, Team OB.

Posted 1 year ago

“I purchased the mixed floral clutch in September, I’ve used it twice and it’s unfortunately completely broken. The material has completely come away from the centre clutch so I’m not unable to use it. Would not recommend”

Helpful Report

(St. Albans) - Posted 1 year ago

Hi there, We are sorry to hear that your clutch has broken. This is disappointing and not the standard we expect from our products. Please pop us an email at : askus@oliverbonas.com, so that we can look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“Paid 6.50. When cards arrived they were reduced on back to 3.99.”

Helpful Report

Posted 1 year ago

Hi Patsy, We are sorry to hear that you have received your cards, with a reduced label on the back. So that we can look into this for you, please pop us an email : askus@oliverbonas.com . Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Store was brilliant sorting out when I noticed one item missing when I collected my package from the shop”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order was missing an item, this is disappointing. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“Really disappointed to see my blue light discount had not been applied at the till 😕”

Helpful Report

(Edinburgh) - Posted 1 year ago

Hi there, We are sorry to hear that your blue light discount was not applied at the till. We completely understand your disappointment. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . Have a lovely day, Team OB

Posted 1 year ago

“Good, the website was fine.”

Helpful Report

Posted 1 year ago

“Dreadful experience. Received shade but no base. Unfulfilled order and baffled by reason as to why. Given a refund when shade was returned and a token gesture of ten euro gift card isued. I won't shop with Oliver Bonas again as I've lost confidence in their ability to deliver and I haven't used the gift card.”

Helpful Report

Posted 1 year ago

“Terrible, I tried to return this item and it’s been stuck at the post office for days. I also have not received any information so I am not sure when I will be getting my refund.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your refund. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“When shopping with my daughter who is in the teaching profession, she checked at the till that 15% discount could be applied without her card but showing her pass. I paid for the purchases, of which there were several items costing £159. It was an e-receipt and I could only access it once home, to discover that no discount had been applied.”

Helpful Report

(Horsham) - Posted 1 year ago

Hi Janet, We are sorry to hear that your daughters discount was not applied at the till. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“I paid for next day delivery and my package too 2 weeks to arrived. I needed the dress for an event and it arrived too late. I have had to return the item. Stop using Evri”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order did not quite arrive in time. We completely understand your disappointment, as this is not the standard we expect from our courier. Thank you for your feedback about Evri, we know at times courier services can be frustrating and we are sorry that you have had a bad experience. Using Evri is a wider business decision, but we will certainly pass your feedback on. Have a lovely day, Team OB

Posted 1 year ago

“Bought three items yesterday total £157.35 and your company has debited my bank account twice. Of course the shop staff can’t help at all. The two transactions on my account are 5 minutes apart and apparently there is no record of the duplicate transaction. Very suspicious. Not impressed.”

Helpful Report

(Liverpool One) - Posted 1 year ago

Hi there, We are sorry to hear that your were charged twice, for your purchase. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely day, Team OB

Posted 1 year ago

“Terrible- jumpsuit looks nothing like it does in the photos. When I returned to shop I was told I’d be emailed to tell me what happened- still haven’t gotten an email”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your jumpsuit looked different to the website. Please pop us an email at: askus@oliverbonas.com, so that we can look into this for you. Have a lovely rest of your day, Team OB

Posted 1 year ago

“After recently purchasing some beautiful items in store, I was shocked at the poor quality of this piece. It was half price, but thank God I didn’t pay full price. It was cheap materials, plastic “gems” and a chain so fine it would simply break if I wore it out anywhere. However, the packaging was lovely and worth more than the peice itself. Normally I love Oliver Bonas’s quality. But maybe the lesson here is don’t buy sight unseen.”

Helpful Report

Posted 1 year ago

“Online easy to use because had seen in store”

Helpful Report

Posted 1 year ago

“Package was damaged and ungiftable. It also took longer than a week to arrive to store and I didn't get a confirmation message when it arrived.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order arrived in this condition, this is disappointing. So that we can look into this of for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to resolve this for you. Have a lovely day, Team OB

Posted 1 year ago

“They totally suck because they send out email without any ability to unsubscribe. I didn't give my address so they can't get email addresses correct either.”

Helpful Report

(Blackheath) - Posted 1 year ago

Hi there, We are sorry that you are unable to un-subscribe to our newsletter. Please pop us an email at: askus@oliverbonas.com, the team can then organise this for you. Have a lovely day, Team OB

Posted 1 year ago

“I still haven’t received my delivery which I ordered on 7 October because OB uses Evri and now they’re asking for a review.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order was delayed. So that we can look into this for you, please can you pop us an email at: askus@oliverbonas.com . The team would then be happy to help. Have a lovely day, Team OB

Posted 1 year ago

“Received wrong size shoes and the size I had ordered is now out of stock :(”

Helpful Report

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 199,572 reviews