Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,450 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,450 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 19th August 2025

5934

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“the website was fine although it arrived unusable and therefore was a rubbish gift to my girlfriend”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your gift arrived unusable, this is disappointing. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . Speak soon, Team OB

Posted 1 year ago

“I received a faulty item 3 days ago and after being advised to launch a return on the out-of-service returns portal 3 days ago, today I’ve been told I have to pay for the return postage costs for the faulty item myself and can’t use the portal.”

Helpful Report

Posted 1 year ago

Hi there, we're sorry to hear that you have had a negative experience shopping with us, this definitely isn't the OB service that we aim for. Please can you e-mail us at askus@oliverbonas.com with your order details? We will be more than happy to look into this for you. Team OB

Posted 1 year ago

“Horrific experience with Evri Late delivery Tracker broken Said stuck at depot for days. Even after it was delivered!! Left in puddle, bag opened”

Helpful Report

Posted 1 year ago

Hi there, We're sorry to hear that you have had a negative experience with your delivery, this definitely isn't the OB service that we aim for. Please e-mail us at askus@oliverbonas.com with your order details so we can have a look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“I returned the trainers due to staff having written over the box but never got a return receipt or email and the money didn’t credit back to my account. Very poor experience”

Helpful Report

(Euston) - Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive a refund for your trainers. Please pop us an email at : askus@oliverbonas.com and the team would be happy to resolve this for you. Have a lovely day, Team OB

Posted 1 year ago

“Ok but the package still hasn’t arrived it has been 3 weeks”

Helpful Report

Posted 1 year ago

Hi Chris, We are sorry to hear that you have yet to receive your order. This is disappointing and not the standard we expect. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Speak soon, Team OB

Posted 1 year ago

“Awful. Product received was not as advertised. Returned for replacement which was also poor quality. Extremely disappointed with my Oliver Bonas shopping experience and won’t be doing it again.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order arrived not as expected, we understand your disappointment. Please pop us an email at: askus@oliverbonas.com and the team can look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Unfortunately my order never turned up and 3 weeks after ordering I had to request a refund as Evri never received my order. I ended up not have a gift for a friend I was meeting and had to order the same gift from another company. However, my request for a refund was quick and easy through the website.”

Helpful Report

Posted 1 year ago

“The store could not find the order which they said happens a lot. They re-ordered the earrings but the necklace was now out of stock”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order has gone missing, this is disappointing and not the standard we expect. Please pop us an email at: askus@oliverbonas.com and we can look into this for you. Have a great day and speak soon, Team OB

Posted 1 year ago

“Took an item back for a refund and still waiting for the refund it's been 5 days and still haven't received it,, not good enough bad service”

Helpful Report

(Bromley) - Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your refund. Please pop us an email at: askus@oliverbonas.com and the team would be happy to look into this for you. Speak soon, Team OB

Posted 1 year ago

“A completely different pair of shoes turned up which was particularly upsetting as I purchased these shoes for my wedding. I was refunded the amount which was good but didn’t rectify my problem of receiving the incorrect shoe and now they are not available on their web. Sad customer as I really love Oliver Bonus usually.”

Helpful Report

Posted 1 year ago

“Very disappointed as I ordered this skirt and never received, I got an email sorry out of stock and I got the money back, I am being trying to find out this skirt in the shops but nothing! will you put more in stock??”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you did not receive your order, due to it being out of stock. We completely understand your disappointment, as this is frustrating. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“Very poor response to my email and telephone complaint.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear this feedback about your recent experience with us, this is disappointing. Please pop us an email at: askus@oliverbonas.com so that we can look into this further for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Sent back twice due to codged up repair on one ear ring. Stem for ear clip not in correct central position and stuck on surface off centre to snap off yet again ! No apologies offered at all. No correct replacement offered. Wife had always bought ear rings from Oliver Bonas but friends are now saying don't bother again if that was the treatment. So annoyed.”

Helpful Report

Posted 1 year ago

Hi Alan, We are sorry to hear that your Wife's earrings have broken. This is disappointing and not the quality we expect from our products. We would be happy to pop a replacement into the post for you or refund you. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Ok on website and online”

Helpful Report

Posted 1 year ago

“The boots looked amazing but unfortunately a very narrow fit and no zip so getting your foot in the boot is almost impossible!”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your new boots did not quite fit as you expected. Please pop us an email at: askus@oliverbonas.com, detailing your experience. We would then be happy to look into this for you and pass on your feedback. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Website was easy to navigate and delivery was quick”

Helpful Report

Posted 1 year ago

“Website was fine, quality of product -poor.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you are disappointed with the quality of our products. Please pop us an email at: askus@oliverbonas.com so that we can look into this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“Very bad service. Never received my parcel and have emailed them 3 times but not received a response.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that you have yet to receive your parcel. This is disappointing and not the standard we expect from our courier. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com . The customer service team would then be happy to resolve this for you. Have a lovely day and speak soon, Team OB

Posted 1 year ago

“I spent some time choosing the products, but they never arrived in the post. Apparently they went missing en route! It took several phone calls to confirm this. Very disappointing.”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear that your order went missing in transit and for the miscommunication about this. This is disappointing and not the quality we expect from our courier. We will be passing this feedback onto the relevant teams, so that they can look into this and improve in the future. If you have any further questions, please pop us an email at: askus@oliverbonas.com . Have a lovely day, Team OB

Posted 1 year ago

“Gift card not originally refunded as part of a larger Click and Collect order that never arrived at the chosen store. It took a visit to the store a phone call and communication on line to have it refunded”

Helpful Report

Posted 1 year ago

Hi there, We are sorry to hear about your recently delayed refund and miscommunication about this. This is disappointing and not the service with expect. We will be feeding this back to the relevant teams, so that they can look into this and improve in the future. Have a lovely day and speak soon, Team OB

Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,450 reviews