Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 227,779 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 227,779 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2026

6088

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good. Lovely sales person Naomi helped with decision on purchases of myself & a friend who bought the same dress as me!”

Helpful Report

(Bromley RELO) - Posted 1 month ago

“Ordered from your website after seeing this dress on sale in store as my size not available. It's a perfect fit & the quality of the fabric & make is on point. Definitely a summer dress on repeat for me”

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Posted 1 month ago

“Always order on line never a problem quick and easy service and they always update you with delivery details”

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Posted 1 month ago

“Amazing as always!!”

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Posted 1 month ago

“Excellent. Thank you.”

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Posted 1 month ago

“Fab! Everything was clear”

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Posted 1 month ago

“Instore, very helpful staff. Bought online eventually - excellent, quick delivery, well packaged.”

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Posted 1 month ago

“Love the website, everything is well photographed. Everything I bought is excellent quality and fantastically well packaged.”

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Posted 1 month ago

“Very easy to use.”

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Posted 1 month ago

“Staff were very helpful - I was very impressed. I loved the denim dungarees and staff helped me by locating the right size and having them sent to my home. I also bought a dress on the same day. Again without staff assistance I would not have found the right dress for the right occasion! Many thanks!”

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Posted 1 month ago

“Fantastic”

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Posted 1 month ago

“Easy to use order and receive”

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Posted 1 month ago

“I am never disappointed when I order from Oliver Bonas. Their quality and offer in homeward is outstanding and their sales are amazing. Bought the glass fish light which is amazing !!!!!!! Love love love and a glass vase in the sale for my friend. Love this brand.”

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Posted 1 month ago

“Very helpful staff. Ordered the dress for me on line”

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Posted 1 month ago

“Looks great on my pink bag so pleased with it”

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Posted 1 month ago

“Easy to buy on website”

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Posted 1 month ago

“Great both in store and online”

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Posted 1 month ago

“Bought a dress on line. They use evri and I paid next day delivery. It didn't arrive for 4 days and evri said they had delivered it but it was a lie. I returned the dress as it didn't fit and reordered it again paying next day delivery. Should have arrived yesterday but still nothing. Don't waste money paying for next day. Oliver bonas you need to rethink who to use to post your items. I will not be buying anything with you until you do”

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Posted 1 month ago

Hi Zoe, We're sorry to hear that your dress did not arrive under next day delivery, we can understand how frustrating this must be. This is not the level of delivery service we expect for our customers at all. The use of Evri is a wider business decision but we have made sure to pass your feedback on. The best way to get this sorted is via our Customer Service Team, who will be able to take the order/product details and contact you directly to make it right. Here are the details to get in touch: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Just collected parcel from asda & paper bag is split on both sides (actually doesn't even look like its been sealed correctly) and one of my items is missing”

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Posted 1 month ago

Hi Susan, We're sorry to hear that your parcel arrived open & there is an item missing, this is not the level of delivery service we expect for our customers at all & we will pass some feedback onto our courier. Let’s get this sorted for you - if you can send some details over to our Customer Service Team they’ll be happy to look into it. Here are the details: https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 month ago

“Such a pleasure shopping at Oliver Bonas. Staff always helpful and cheerful”

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Posted 1 month ago

Oliver Bonas is rated 4.8 based on 227,779 reviews