Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 204,014 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 204,014 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 29th August 2025

5949

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really wanted a”

Helpful Report

Posted 3 years ago

“Pretty happy with Oliver Bonas although I feel the colour accuracy of items sold online vary too much when seen in real life.”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to leave a review. Really sorry that you feel this way, we'll make sure to pass this feedback to the web content team. Have a lovely day, Team OB

Posted 3 years ago

“Loved the colour and quality of these cords. However they felt very long in the reach and unless I pulled them up almost under my bra didn’t fit comfortably underneath. Shame as they are lovely. Bought normal size and fitted elsewhere!”

Helpful Report

Posted 3 years ago

Thanks for taking the time to leave this review. We're sorry to hear these weren't quite right this time and will be passing your feedback to the Fashion team. Have a lovely day, Team OB

Posted 3 years ago

“Delivery time good but packaging poor considering the cost of the bracket (arrive in recycled paper - no gift box)”

Helpful Report

Posted 3 years ago

“Product was super quality and very stylish, but what should have been an easy click and collect within 2-3 days turned into a 5 day wait and two wasted journeys to the store.”

Helpful Report

Posted 3 years ago

Hi Cherry, thanks for your feedback. We're sorry that you experieced delivery delays but really pleased that you are happy with your Platter & Bowl set, it's definitey one of our favourites. Team OB

Posted 3 years ago

“Speedy service but on this occasion the item I ordered whilst looking lovely, is very cheap quality for the price.”

Helpful Report

Posted 3 years ago

Thanks so much for leaving a review. We're really sorry you were disappointed with the quality of your item. If you ever want to pop an email to our CS team then we would be more than happy to help. Team OB

Posted 3 years ago

“I absolutely loved this bomber jacket and have had loads of compliments wearing it. Sadly, after only 3 times wearing it, it is already starting to ball. Really such a shame especially as it was expensive”

Helpful Report

Posted 3 years ago

Hiya Pip, thanks for taking the time to send this through. We are so glad you love our bomber jacket, this is one of our favourite staples! Sorry to hear you have had this issue, please dont hesitate to get in touch with us at askus@oliverbonas.com, so we can assist you with this problem. Team OB

Posted 3 years ago

“Overall nice glasses but finish of the gold design lets it down”

Helpful Report

Posted 3 years ago

Hi there, thank you for getting in touch. These are one of our most popular designs, but sorry to hear you are not pleased with this. Please pop us an email at askus@oliverbonas.com so we can help you with this- Team OB

Posted 3 years ago

“Beautiful items, good customer service. Clothing range excludes a huge section of the customer base by stopping at size 18. It’s an odd business decision more than anything - I’m literally trying to throw money at you but wouldn’t have a hope of fitting into your clothes 🤷🏻‍♀️ Would also be lovely if the store layout could consider people with prams, it’s a bit tight”

Helpful Report

(Chelmsford) - Posted 3 years ago

Hi there, thanks for taking the time to leave this feedback- we really appreciate it. Our clothing and fashion department, is something we are focusing on making more versatile by creating smaller and larger sizes. Nevertheless, we will pass this onto our fashion team and to Olly. Also, thank you for letting us know regarding our store, we will pass this onto them so we can get this altered for future visits. If you have any other feedback for us, please dont hesitate to get in touch at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Dyes used leak into the rest of the washing. Be careful with OB clothing, it will ruin your clothes.”

Helpful Report

(Tottenham Court Road) - Posted 3 years ago

Hi there, thanks for popping us a review. Oh goodness, sorry to hear you have had this issue, this is definitely not the product quality we aim for here at OB at all! If you wouldn't mind dropping us an email at askus@oliverbonas.com, so that we can help assist you with this issue and get this sorted asap. Have a lovely day, Team OB.

Posted 3 years ago

“Bought a dress that cost nearly £60, when it arrived one of the buttons wasn’t attached and several others were loose. I’m happy with the dress, but only because I was offered a 20% refund.”

Helpful Report

Posted 3 years ago

Hi there - we are so sorry that the dress was not perfect when it arrived. This is not the quality we aim for here at OB, but we are pleased to hear we could fix the problem. Team OB.

Posted 3 years ago

“I love these earrings, but sadly the first pair broke after only one wear 😐. The post became detached. I bought have another pair and I am hoping that these may be slightly sturdier.”

Helpful Report

Posted 3 years ago

Hi Susan - we are so sorry that a pair of earrings broke from us. Please email us at askus@oliverbonas.com your order number, picture of the earrings, and what happened. We will be able to take a further look and compensate. Team OB.

Posted 3 years ago

“Item I wanted was out of stock and I left my email address for when stock came in. I didn't receive any notice and it was only because I checked back that I found out. Easy to order and delivered promptly”

Helpful Report

Posted 3 years ago

Hi there - thank you for leaving us some feedback about our back to stock option. This is something our team would like to look into so please email us at askus@oliverbonas.com. Team OB.

Posted 3 years ago

“The items arrived larger than stated on the item description on the site. Poor attention to detail could have easily been avoided had anyone actually measured the baskets before writing the description.”

Helpful Report

Posted 3 years ago

“Soooo cute, but with the salt shaker having 1 tiny hole, takes forever for a good amount of salt to come out.”

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Posted 3 years ago

“Unfortunately these trouser where on the big size so I had to return”

Helpful Report

Posted 3 years ago

Hi Emma - we are sorry that we were off with the size. You can always email us at askus@oliverbonas.com and we can check if we have a size down in stock online or in store. Team OB.

Posted 3 years ago

“Quite thin metal frame.. over priced for the quality. Was a replacement for a broken item which fell apart on the first drop”

Helpful Report

Posted 3 years ago

Hi Vicky - oh no, we are so sorry that the photo frame from us was not perfect. Please be aware this is not our regular quality, so we kindly ask you to contact us at askus@oliverbonas.com, so we can change this poor experience. Team OB.

Posted 3 years ago

“well the bracelet overall is beautiful but the oliver bonas circular sign came off out of nowhere so i’m not to sure about that one but overall it’s a nice bracelet so i would purchase again!”

Helpful Report

Posted 3 years ago

Hi there, thank you for your feedback and for lovely comment about our bracelet. Oh no, we are sorry that Oliver Bonas sign came off, please get in touch with us at askus@oliverbonas.com and we can look into this for you. Team OB

Posted 3 years ago

“Not pink as described and the fabric was a poorer quality than I expected”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear that our product turned up not as described. If you could please get in touch with us at askus@oliverbonas.com so we can resolve this for you. Team OB

Posted 3 years ago

“Wasn’t as good customer service as in other stores I have been”

Helpful Report

(Manchester) - Posted 3 years ago

Hi there, oh no, we are so sorry that you are not 100% satisfied with customer service at one of our stores. Could you please send more details about your experience to us at askus@oliverbonas.com so we can look into this for you and send feedback to the store. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 204,014 reviews