Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,503 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,503 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really liked this dress online and in store. Not for me though. Style did not suitne. Front of dress too low.”

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Posted 5 years ago

“The colours don’t look as good as the photo”

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Posted 5 years ago

“Good delivery”

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Posted 5 years ago

“The product is fine, but I paid £5.95, it didn't arrive and Oliver Bonas told me it was DHL's tracking screens not working. Turned out DHL didn't receive it from OB in time. Paid extra for worse service.”

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Posted 5 years ago

“Error at shop led to debacle. However complaint dealt with efficiently by head office. Despite missing daughters birthday a voucher to compensate restored good will.”

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Posted 5 years ago

We are sorry about the shopping experience you had and we are pleased that the customer services was able to help. Team OB

Posted 5 years ago

“Usually lovely slightly quirky company”

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Posted 5 years ago

“Loooove Oliver bonas. Products are good quality and reasonably priced. Although my latest delivery was late and I paid £6 for next day, I will always love Oliver Bonas”

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Posted 5 years ago

“Usually love but very disappointed with this delivery.”

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Posted 5 years ago

“the delivery of these shoes took over three weeks when i contacted OB for the second time i did not receive an apology for the delay was only told i would receive them shortly”

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Posted 5 years ago

Hi Mary, thanks for getting in touch. We're so sorry to hear about your experience, this really shouldn't of happened. If you'd like us to look into this further, do pop us an email at askus@oliverbonas.com or give us a ring on +44 (0) 208 974 0110. Thanks Team OB.

Posted 5 years ago

“I ordered the earrings in store for a Monday, but they didn't arrive until Thursday.”

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Posted 5 years ago

Hiya Jade, thanks for getting in touch. We're so sorry to hear that your earrings arrived later than expected. If you'd like, do pop us an email at askus@oliverbonas.com or give us a ring on +44 (0) 208 974 0110. Thanks, Team OB.

Posted 5 years ago

“The size 4 is really big more like a 5. I ordered the three thinking thevsizrs were generous but they were tiny. Sizing seems to be off. I do love the design though”

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Posted 5 years ago

Hiya Melanie, thank you for getting in touch. We're so sorry to hear that the sizing has been inaccurate for you. We'd love help resolve this, do pop us an email at askus@oliverbonas.com or give us a ring on +44 (0) 208 974 0110. Thanks, Team OB.

Posted 5 years ago

“Not received a reply to email sent 22nd September regarding broken glass received in delivery”

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Posted 5 years ago

Hi James, thanks for getting in touch. We're so sorry about this, we have checked and can't find any emails from you on our system. Please could you resend to askus@oliverbonas.com and someone will be in touch with you. Thanks, Team OB.

Posted 5 years ago

“Lovely store but jumbled layout”

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Posted 5 years ago

Hiya Keir, thanks so much for your feedback. If you'd like to get in touch, do pop us an email at askus@oliverbonas.com or give us a ring on +44 (0) 208 974 0110. Thanks, Team OB,

Posted 5 years ago

“Waiting ages for my replacement and now the weather is cold so I can’t wear my dress 😪 also the synergy between head office and local staff in store was poor and disconnected. No one ever followed up with me and it took 5 weeks to resolve it and get my replacement”

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Posted 5 years ago

Hiya Sam, thank you so much for your feedback. We're so sorry about the delays with your replacement getting you and the experience you've had with us. This really shouldn't have happened. If you would like to get in touch with one of us to pop us an email at askus@oliverbonas.com or give us a ring on +44 (0) 208 974 0110. Thanks, Team OB.

Posted 5 years ago

“My purchase still has not arrived. I realise this is a DHL problem, not an Oliver Bonas issue, but I'm not happy about this. I have contacted DHL”

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Posted 5 years ago

Hi Karen, oh we are sorry about this. Can you please email our customer service team at askus@oliverbonas.com along with your order number. Thank Team OB

Posted 5 years ago

“My first ever online order. Various problems sadly. Placed the order for one size and received an email CONFIRMATION, only to later received an email saying I’d been refunded as now out of stock - don’t like this system, cold and unfriendly - why let me order if no stock available?! Placed a second order for a different size and left hanging all day for a dispatch email, wondering if I was going to receive another cold, thankless refund. It dispatched but then, to the delivery....tracking stated delivery was made and SIGNED FOR by my surname at approx 11am - I wasn’t home! No card was left. It didn’t arrive and I was again left hanging thinking someone had lied about signing etc, only to find my parcel on the doorstep at 10.30pm at night. No card left to state what had happened. Opened my parcel to discover the dress is really badly creased, had a pull/hole in the fabric on the chest area and the hem is filthy dirty like some had worn it!! I’m now trying to fix and clean as it will be more stress sending it back I’m sure. I have little confidence in OB now. Not a happy first experience at all.”

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Posted 5 years ago

Hi Rebecca, we are so so sorry about this. Please send us an email with your order number to askus@oliverbonas.com and we can look into this for you. Thanks, Team OB

Posted 5 years ago

“Disappointed that I paid £5 for a gift box for the earrings I had purchased as a gift. It was way to big for any jewellery, was literally a grey cardboard box - much like the brown cardboard box it was dispatched in, certainly not what was expected for a £5 price tag! I emailed the company with my feedback but never received a reply! Such a shame that companies don’t value true customer service. Won’t be shopping there again when there are many other companies that sell jewellery, provide the nicest gift boxes free of charge and reply to customers emails because they care about the service they provide!”

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Posted 5 years ago

Hiya Lisa, thanks for getting in touch with us. Really sorry to hear we sent out the wrong size gift box for your jewellery purchase. We'll get this feedback sent over to our fulfillment team. Strange that we haven't emailed you back as we can't seem to find an email from you in our customer service inbox. Would you be able to send it to us again? Sorry about this. Team OB

Posted 5 years ago

“The staff member on the shop floor did not approach me to see if I needed help with anything nor showed any interest in what I was doing. When I finally asked for an item from the locked cabinet, she moved at a snail's pace and had no enthusiasm in helping me. She finally perked up a bit once we were at the till where another member of staff was within earshot , but she seemed thoroughly bored with the whole interaction.”

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(Old Street) - Posted 5 years ago

Hi there, we're so sorry to hear about your experience in one of our stores. Can you please contact our customer services on 0208 974 0110 or email them at askus@oliverbonas.com to let us know which store you visited and they'll be able to look into this for you. Team OB

Posted 5 years ago

“I’ve rated the gift packaging as poor because the box was so big compared to the size of the gift. I ordered earrings and expected the gift box to complement the gift- unfortunately it just cheapened the look of the purchase”

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Posted 5 years ago

Hi Jill, thanks for your review. We are sorry to hear you weren't happy with the gift box. If you need anything please do get in touch with our customer service team on 0208 974 0110 or drop them an email at askus@oliverbonas.com. Team OB

Posted 5 years ago

“First order but unfortunately the delivery was left on my doorstep. Not really the best place to leave a delivery.”

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Posted 5 years ago

Hiya Elaine, oh no we can't believe they left it on your doorstop! Please get in touch with our customer service team at askus@oliverbonas.com and we can get in touch with DHL. Sorry again about this. Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 197,503 reviews