Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,500 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,500 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress I ordered was so screwed up I would have needed to iron it before trying it on and I did not want to do this.”

Helpful Report

Posted 5 years ago

We are really sorry about this and we would like to reassure you this isn't the usual OB standard. We appreciate your feedback which will be passed onto our dispatch team. If we can help anymore, please email askus@oliverbonas.com and our customer services will be happy to help. Thanks Team OB

Posted 5 years ago

“Disappointing”

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Posted 5 years ago

“cute and functional”

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Posted 5 years ago

“Braclet, beautiful. Staff at local store, lovely. Clarity of just how long the item will take to arrive since order via click and collect, horrendous :( ended up having to drive.miles put of my way on a day I was not in liverpool so cost petrol, time I didn't have and expensive parking as I had to park close to the store as I only just had time to run in and get after several phone calls over several days. Love this store but super not impressed with trying to get my sisters birthday in time for her birthday.”

Helpful Report

Posted 5 years ago

Hi Lisa, we're so sorry about this. If you need any help with this then please get in touch with our Customer Service Team on 0208 974 0110 or drop them an email to askus@oliverbonas.com. Team OB

Posted 5 years ago

“Loved the earrings but the backs were bent flat when I took them out of the packaging.”

Helpful Report

Posted 5 years ago

Hi Karen, we're so sorry about this. If you need any help with this then please get in touch with our Customer Service Team on 0208 974 0110 or drop them an email to askus@oliverbonas.com. Team OB

Posted 5 years ago

“Gorgeous colour but didn’t fit me very well unfortunately and material wasn’t very flattering”

Helpful Report

Posted 5 years ago

Hi there, we're really sorry to hear you feel this way. If you need any help please do get in touch with our customer service team on 0208 974 0110 or drop them and email on askus@oliverbonas.com. Thanks, Team OB

Posted 5 years ago

“Love the product, wrapping makes no sense!”

Helpful Report

Posted 5 years ago

Hi Marylou, we're really sorry to hear this. If you need any help then please do get in touch with our customer service team on 0208 974 0110 or drop them and email on askus@oliverbonas.com. Thanks, Team OB

Posted 5 years ago

“The jewellery feels so cheap! Like it’s come out of a magazine for free! So overpriced I’m not happy with any of my order at all!”

Helpful Report

Posted 5 years ago

Hi Betty, we're really sorry to hear you feel this way. If you need any help then please do get in touch with our customer service team on 0208 974 0110 or drop them and email on askus@oliverbonas.com. Thanks, Team OB

Posted 5 years ago

“Really nice products. Paid extra for express postage and it didn't arrive in time. Contacted OB to get a delivery refund and didn't hear back from them. Don't pay for express.”

Helpful Report

Posted 5 years ago

Hi Ben, we're really sorry to hear your order didn't arrive in time and that you haven't heard back from our Customer Service Team just yet. If you give them a call on 0208 974 0110 they will be able to get this all sorted for you. Team OB

Posted 5 years ago

“Have returned the necklace having ordered matching earrings which are no longer available there is no point in having one with out the other shame as they were very pretty”

Helpful Report

Posted 5 years ago

Hiya Jane, thanks for leaving us a review and really sorry you weren't able to fulfill the earrings portion of the order. If we can help further, please pop our customer service team an email on askus@oliverbonas.com. Team OB

Posted 5 years ago

“Very miserable and unfriendly shopping assistant today!”

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(Manchester) - Posted 5 years ago

“Ordered a plate and was told 3/4 days later it was actually out of stock and I was being refunded, regardless of the fact I had had an order confirmation. Then once I waited and it finally came back in to stock, when it was delivered it was just dumped and ‘signed for’ by myself. Took me 2 days to find where is had been delivered as my signature had been forged”

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Posted 5 years ago

“Very disappointed with this bracelet, far too small for my daughter’s wrist so sadly I will have to return it.”

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Posted 5 years ago

We're sorry to hear this and we do appreciate your feedback. Team OB

Posted 5 years ago

“Bowls arrived broken Still awaiting customer service acknowledgement Disappointed”

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Posted 5 years ago

Hi Karen, we're so sorry to hear this. Our Customer Service Team are very busy at the moment so they may not have reached your email just yet. Please do give them a call on 0208 974 0110 and they will be able to get your query resolved. Team OB

Posted 5 years ago

“It took 10 days to receive the dress in a size 6 which I ordered. I thought that was too long. If I had known it would take so long to deliver this dress to the shop in Bromley, I would have tried other branches e.g.Victoria station.”

Helpful Report

Posted 5 years ago

Hi Yvon, we're really sorry about the delay with your order. If you need any help please do get in touch with our Customer Service Team on 0208 974 0110 or drop them an email on askus@oliverbonas.com. Team OB

Posted 5 years ago

“Lovely shoes but they were too big which is disappointing because I’m always the same size. I’m in Ireland and returning the shoes cost €12 so doubt I will purchase again.”

Helpful Report

Posted 5 years ago

Hi Lucy, really sorry to hear the shoes didn't fit. If you're in Ireland then your return will be free of charge. Please get in touch with our Customer Service Team on 0208 974 0110 or give them an email on askus@oliverbonas.com and they can help you with this. Team OB

Posted 5 years ago

“Parcel was redelivered three times due to breakage and even on the third time I received a smashed mug. Have emailed customer service and have still had no reply. Other items like the plant pots are beautiful but paint was scratched. Unfortunately will not be ordering homeware again but potentially clothing I will.”

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Posted 5 years ago

Hi Elinor. We are so sorry to hear your items did not arrive in the perfect condition that we expect. Your email has now been responded to and we hope to get this sorted out for you straight away. Team OB

Posted 5 years ago

“I love your products and have always found your in-store service to be excellent. Unfortunately, the previous two items I have received after ordering online have arrived in faulty condition. The first item was a gift and thankfully it was just the packaging that was damaged. The second, a framed print, was scratched several times on both the frame and plastic. This was a shame as it the damage didn’t seem to have occurred in transit, and therefore must have been approved and packaged with the faults. I have since returned and I am hopefully waiting for a replacement. As I said, I love your products, but I do feel that the online ordering/ postage service could be improved as I would hate to be put off from ordering online in the future.”

Helpful Report

Posted 5 years ago

Hi Sarah, we're so sorry to hear about your recent experiencing with ordering from our website, we will certainly take your feedback on board. Please do get in touch with our Customer Service Team on 0208 974 0110 or drop them an email at askus@oliverbonas.com if you need any further help. Team OB

Posted 5 years ago

“Ordered a picture and a lamp and only the picture arrived... phoned customer services who told me they’d locate another lamp in-store and get it sent to them and forward it on to me as it was in the sale and out-of-stock. When the lamp eventually arrived I wasn’t impressed with the quality at all. I returned the lamp for a refund, which was done quickly without any hassle. Really disappointed.”

Helpful Report

Posted 5 years ago

Hi Kathryn, we're so sorry to hear you're not happy about your recent experience with us. Please do get in touch with our Customer Service Team on 0208 974 0110 or drop them an email at askus@oliverbonas.com if you need anything else. Team OB

Posted 5 years ago

“T”

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Posted 5 years ago

Oliver Bonas is rated 4.8 based on 197,500 reviews