Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 197,483 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 197,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 14th May 2025

5849

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely product, totally inadequate packing, the products arrived broken. I ordered six Jaimi Stoneware mugs, they are beautiful however they were poorly packed. Unfortunately of the six, three arrived broken: two were shattered and one has a broken handle. The other items I ordered were not ceramic however they were thrown loose in the box and were battered so as not to be suitable to give as a gift. The products should be 5 star but I am disappointed that half of my order is unusable simply because the order was not properly packaged, therefore for me the OB experience has been poor. I frequently order fragile ceramic items from Anthropologie.com, Peters of Kensington and from MatchesFashion, I have never received broken orders from these sellers. This was my first OB order.”

Helpful Report

Posted 5 years ago

Hi Georgina, we're so sorry to hear that 3 of your mugs arrived broken and we'll be sure to pass your feedback on to our warehouse team. If you need any help getting replacements sent out to you, you can contact our customer service team at askus@oliverbonas.com. Thanks, Team OB

Posted 5 years ago

“Poor quality made worse by an oversized gift box.”

Helpful Report

Posted 5 years ago

“The gift card came in a flimsy translucent envelope without a separate opaque envelope suitable to post it or pass it on to the recipient, so I needed to find one for myself as wrapping. It cost £3.95 in postage, which is a massive amount for something so small & light which came in a normal letter sized envelope.”

Helpful Report

Posted 5 years ago

Hi Sarah, we're so sorry to hear you're unhappy with the gift card that you've ordered and we'll be sure to pass your feedback onto the relevant team right away. If you need anything else at all you can contact our customer service team at askus@oliverbonas.com. Thanks, Team OB

Posted 5 years ago

“Delivery received beautifully packaged but incorrect item enclosed.”

Helpful Report

Posted 5 years ago

Hi Jo, we're so sorry to hear that you received the wrong item. If you could please contact our customer service team at askus@oliverbonas and they will be able to look at getting a replacement sent out to you. Thanks, Team OB

Posted 5 years ago

“smaller and more flimsy than hoped..so returned”

Helpful Report

Posted 5 years ago

Hi Sarah, we're so sorry to hear this and we'll be sure to pass your feedback on to the relevant team If you need anything else ta all you can contact our customer service team on 0208 974 0110. Thanks, Team OB

Posted 5 years ago

“n/a - above rating happened by mistake”

Helpful Report

Posted 5 years ago

“A photo with someone wearing the product would give an idea of size.”

Helpful Report

Posted 5 years ago

Hi C, Thank you for your feedback we will be sure to pass it on to our Marketing Team. Thanks, Team OB

Posted 5 years ago

Hi there, thank you for your feedback, it's a great idea and we'll be sure to pass this on to the relevant team. Thanks, Team OB

Posted 5 years ago

“The tunic arrive in a couple of days which was good but was delivered to the wrong address. I had to drive round to look for the house on the photo. There was no belt with it so I took it back to an Oliver Bonas store in Leeds to explain, and it said on the receipt it could be returned to any store. They wouldn’t take it back as I’d paid by PayPal. This wasn’t mentioned anywhere. I have posted it back but still not received a refund”

Helpful Report

Posted 5 years ago

Hi Susie, We're so sorry to hear you've had this experience. Refunds do take 3-5 working days to process and appear in your account but if you're still having trouble give us a call on 020 8974 0110 one of the team would be more than happy to help. Team OB

Posted 5 years ago

Hi Susie, we're so sorry to hear that your parcel was delivered to the wrong address and that the belt was missing from your tunic. If you could please contact our customer services team at askus@oliverbonas.com and they will be able to look into this for you. Thanks, Team OB

Posted 5 years ago

“I ordered a book from Oliver Bonas. This process was easy . I was told that delivery would be on the 22nd of November. The Carrier/Courier was Hermes. The book did not arrive. Delivery was delayed to the 23rd and it still did not arrive and was delayed yet again to the 25th. It still did not arrive. I contacted the retailer on 3 occasions who tried to help and it was not until I spoke to Leo that the matter was resolved . He used Royal Mail and it arrived next day Hermes is unreliable and despite having a Tracking number and tracking this parcel , their excuses for not delivering were unacceptable at every step. I have no problems with the Retailer but with Hermes. In future if I buy on line and the Carrier is Hermes I will not but the product. During this time I had deliveries from Amazon , Royal Mail and UPS who delivered as stated without any problems”

Helpful Report

Posted 5 years ago

Hi Veronica, We're so sorry to hear you had trouble with our courier. We appreciate your feedback and will pass it on to Hermes. Thank you, Team OB

Posted 5 years ago

Hi Veronica, we're so sorry to hear that you had so many issues getting your book delivered to you and we're glad to hear that Leo was able to get the issue resolved for you. We will be following this up with hermes right away as it's not the service we expect our customers to receive. Thanks, Team OB

Posted 5 years ago

“my son did not receive his gift on time because of the delivery system. instead he was sent a trinket box with D on it and china thing with a gold K on it. Fairground tat.”

Helpful Report

Posted 5 years ago

Hi Joanna, we're so sorry to hear this. If you could please contact out customer services at askus@oliverbonas.com and they can have a look into this for you. Thanks, Team OB

Posted 5 years ago

“The delivery took over a week with multiple mistakes along the way.”

Helpful Report

Posted 5 years ago

Hi Jon, we're really sorry to hear that you had so many issues with your delivery - we will be sure to follow this up with the courier. If you need anything else at all please contact our customer service team at askus@oliverbonas.com. Thanks, Team OB

Posted 5 years ago

“Poor quality material.”

Helpful Report

Posted 5 years ago

Hiya Rachel, thanks so much for getting in touch with us. We're so sorry to hear about the quality of your order. Please get in touch with our customer services team at askus@oliverbonas.com, and we can get the return sorted for you. Team OB

Posted 5 years ago

“Received item in record time, did not realise it was coming. Unfortunately had no notification and had to go to local depot to collect it.”

Helpful Report

Posted 5 years ago

Hi Valerie, thanks for the feedback, so sorry the courier didn't let you know what was going on. If we feed this back to them please pop us over an email at askus@oliverbonas.com, and we can forward this to the courier. Team OB

Posted 5 years ago

“The item came damaged with a crack in the frame glass. Disappointing as this was a gift.”

Helpful Report

Posted 5 years ago

Please get in touch with us askus@oliverbonas.com and we can look into replacing the frame for you. We do appreciate your feedback as this is not the standard we expect our products to arrive. Team OB

Posted 5 years ago

“I've been really disappointed with the quality of the jewellery I've received. The gold plating has rubbed off and small hoops have snapped. I won't be buying jewellery from them again.”

Helpful Report

Posted 5 years ago

Hi Abby, we're really sorry to hear this and we'll be sure to pass your feedback on to our jewellery team. If you could please contact our customer service team at askus@oliverbonas.com and they will be able to assist you in getting a refund or replacements. Thanks, Team OB

Posted 5 years ago

Oh goodness, we are sorry about this. Please get in touch with our customer services team, the team's email is askus@oliverbonas.com Thanks Team OB

Posted 5 years ago

“Not as expected”

Helpful Report

Posted 5 years ago

“I ordered this item on a Tuesday and I didn’t receive it until Wednesday the following week. I also spoke to customer services who advised me it would be delivered to a store on the Monday, but it hadn’t arrived, so was a wasted journey for me. Your competitors will deliver often next day, or click and collect on the same day in some cases. I actually needed this for a loved one’s birthday and the delay here meant the present was late.”

Helpful Report

Posted 5 years ago

Hi Jon, we're so sorry to hear that your item arrived so late. If you could please contact our customer service team at askus@oliverbonas.com and they can sort this out for you. Thanks, Team OB

Posted 5 years ago

“I really like Oliver Bonus, your shops are attractive with lots of lovely things. However I can’t review the jumpsuit because despite it being available on the website, and the order successfully going through including payment, receiving notification of delivery and even receiving this email, I don’t have the jumpsuit. After I received the email saying it had been dispatched I quickly received a second email to say that my order had been cancelled as it wasn’t in stock. I was really disappointed as it looked great and my expectations had been set at receiving it. I am disappointed to be so disappointed.”

Helpful Report

Posted 5 years ago

Hello Joanna, we're so sorry for the trouble you've had whilst ordering with us. Please get in touch with our customer services team at askus@oliverbonas.com if you would like to discuss this further. Team OB

Posted 5 years ago

“Aún no he recibido el pedido”

Helpful Report

Posted 5 years ago

“Don't buy a box for £5 for earings waste of cardboard. Thought it was going to be a earing jewellery box.”

Helpful Report

Posted 5 years ago

Hi there, we're so sorry to hear that you are unhappy with the gift box and we'll be sure to pass your feedback onto the relevant team. Thanks, Team OB

Posted 5 years ago

Oliver Bonas is rated 4.8 based on 197,483 reviews