Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

“Couldn’t read the sign . Lol . A couple of letters not done properly . Plus didn’t like pink light and seemed cheap. Sent back but no refund yet .”

Helpful Report

Posted 5 years ago

Hello Donna, thanks so much for getting in touch with us. We're so sorry about this but thank you for the feedback. If we can help further please do get in touch with our customer services team on 0208 974 0110. Team OB

Posted 5 years ago

“The product was fine (a £30 gift card) - the delivery was dreadful. I only got it when a neighbour found my small and very lightweight box left in her back garden. No card through either door, no signature, no text message to say I was next delivery (as I'd requested), and as it was very light and left outside, it could easily have blown away. Sorry, but this experience has put me off using Oliver Bonas online, however nice the goods might be. It's a shame, but delivery is a key part of the service.”

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Posted 5 years ago

Hiya Barbara, we're so sorry for the trouble you've had with DHL from start to finish. Please get in touch with our customer service team if we can help further on 0208 994 0110. We can also pass this feedback onto DHL as well. Team OB

Posted 5 years ago

“I brought this as a present for my mums birthday and so had these sent directly to her, they arrived broken.”

Helpful Report

Posted 5 years ago

Oh no Eleanor we're so sorry to hear this! Please get in touch with our customer service team on 0208 974 0110, or pop an email over to askus@oliverbonas.com and they can look into this for you. Team OB

Posted 5 years ago

“This is the first time I have ordered from this website. I was appalled that a small gift card was packed in an oversized carton with plastic packing inside. The cost for p&p at £3.50 was excessive for the item. What is wrong with First class Royal Mail in a small envelope?”

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Posted 5 years ago

Hi Susan, we're really sorry to hear that you were unhappy with our delivery options. We use DHL to deliver all of our parcels but we'll be sure to pass your feedback on to the relevant team. Thanks, Team OB

Posted 5 years ago

“The vase was beautiful but due to poor packaging and delivery service arrived broken. Contacted OB by telephone and then email to send photos immediately, whilst was still in stock as in sale, but due to 3 day response period the item was out of stock by the time my email was replies too. Left disappointed. Full refund given however.”

Helpful Report

Posted 5 years ago

Hi Amanda, we're sorry to hear that your vase arrived broken and that you missed out on getting a replacement. Let our customer service team know if you need anything else at all. Thanks, Team OB

Posted 5 years ago

“dress came up much bigger than expected. Smaller size available in a near by store but I was unable to get to the store. I ask if the garment could be internally transferred. This wasn’t possible. Working in retail myself, I feel this is poor customer service and an area which needs attention. I would have 100% totally brought the smaller size as I loved the dress.”

Helpful Report

Posted 5 years ago

Hi Nicola, we're sorry to hear this and we'll be sure to pass your feedback onto the relevant team. If you need anything else you can contact our customer service team at askus@oliverbonas.com. Thanks, Team OB

Posted 5 years ago

“Confirmation email said I would be informed when item was shipped to my local store for collection. This never happened. Missed date needed for an occasion. After 9 days I contacted OB to ask and was told it had been sitting in the store for a week. Absolutely no communication at all. They immediately then blamed the shop staff instead of looking into their automated comms system. Very poor and unprofessional.”

Helpful Report

Posted 5 years ago

Hi Sharon, We're really sorry to hear this happened with your order and we completely understand your frustration with this situation. Our customer service team are aware of your order and they're following this up to see why there was such a delay for you to receive your notification email. The team in our stores are responsible for notifying our Click & Collect customers for when the orders are ready to collect so this situation has been flagged with the stores Area Manager. We really are sorry about all of this but we are following everything up to ensure this doesn't happen again. Team OB

Posted 5 years ago

“Item arrived in bits. It hadn’t been broken in transit but not made correctly and pieces wouldn’t have ever fitted together. Very disappointed. Returned and awaiting refund. On the plus side I ordered two other items which were lovely.”

Helpful Report

Posted 5 years ago

Hi Jane, we're so sorry to hear this and as soon as your parcel arrives back with us we'll process your refund. If you need anything else at all you can contact our customer service team at askus@oliverbonas.com. We're very happy to hear that you loved the 2 other items that you ordered though, thanks Team OB

Posted 5 years ago

“I still haven't recieved it. I have purshased from the UK before numerous times and it has never taken this long. Not sure I would order from this site again. Too bad I like their merchandise.”

Helpful Report

Posted 5 years ago

Hi Jessica, we're really sorry to hear you haven't received your order just yet. Please contact our customer service team on 0208 974 0110 or drop them an email at askus@oliverbonas.com with your order number and they will be able to look into this for you. Team OB

Posted 5 years ago

“Generally love the range from Oliver Bonas but was really unimpressed with the quality having washed the jumpsuit - seams on the shoulders have come away on both sides. Think I’d expect this from Topshop or Zara but not Oliver Bonas.”

Helpful Report

Posted 5 years ago

Hi Jessica, we're so sorry to hear that the seams on the shoulder of your jumpsuit have started to come away - we'll be sure to pass your feedback onto our fashion team. If you could please contact our customer service team at askus@oliverbonas.com or you can give them a call on 0208 974 0110 and they can look at getting a replacement or refund arranged for you. Thanks, Team OB

Posted 5 years ago

“I would only ever buy in sale I'm sorry but not worth full price all much smaller than looks.”

Helpful Report

Posted 5 years ago

Hiya Jean, thanks for getting in touch and we're so sorry to hear this. If your not happy with your item please get in touch with our customer services team on 0208 974 0110 and they can get this sorted for you. Alternatively, you can email them at askus@oliverbonas.com Team OB

Posted 5 years ago

“This was a replacement as catch was very insecure and this was needed to replace a sentimental gift which was lost on first wear”

Helpful Report

Posted 5 years ago

Hi there, thanks so much for getting in touch with us. We're so sorry to hear about this! If we can help in anyway please do get in touch with our customer service team and we can look into this for you. You can catch them on 02089740110 or on email askus@oliverbonas.com. Team OB

Posted 5 years ago

“I've received an email asking me to review Oliver Bonas, and a recent purchase, namely the Arcelia Green Mixed Stones Gold Plated Cuff Bangle. I would love to review the product we chose but despite waiting for over 2 weeks now I have yet to receive this piece of jewellery. I have arranged delivery twice with DHL. I have contacted both DHL who have not got back to me so far and it has been one week. I visited the store in Birmingham to find out what has happened. The staff in the Birmingham store are very polite and helpful though, but my delivery is still very illusive, leaving my wife and I quite disappointed. The only thing keeping this review from becoming 'Very Poor' are the staff at the Oliver Bonas store in Birmingham who have tried to investigate my issue. Once I have received my jewellery I will be happy to write a review on it but until it is actually delivered I am unable to do so.”

Helpful Report

Posted 5 years ago

Hi there, thanks so much for getting in touch with us. We're so sorry to hear about this! If we can help in anyway please do get in touch with our customer service team and we can look into this for you. You can catch them on 02089740110 or on email askus@oliverbonas.com. Team OB

Posted 5 years ago

“I ordered this dress online as a birthday gift for a friend. Two days after making the order I received an e-mail indicating that it was out of stock and I was being refunded. At this stage I no longer had any time to get my friend anything before her birthday. I had also e-mailed OB online after making the order as I had ordered it in my name but was getting it delivered to my boyfriend's work and so I wanted to see if I could get the order name changed for ease of collection from his work depot. I had a lovely e-mail back saying it was all sorted but when the order did arrive with the remainder of the items I had bought, the name on the parcel was unchanged from the original order.”

Helpful Report

Posted 5 years ago

Hi there, thanks so much for getting in touch with us. We're so sorry to hear about this! If we can help in anyway please do get in touch with our customer service team and we can look into this for you. You can catch them on 02089740110 or on email askus@oliverbonas.com. Team OB

Posted 5 years ago

“Disappointed with purchase bought it on line and a bead had come off possibly in the post. I returned it and the shop were very apologetic and I got a full refund.”

Helpful Report

Posted 5 years ago

Hi there, thanks so much for getting in touch with us. We're so sorry to hear about this! If we can help in anyway please do get in touch with our customer service team and we can look into this for you. You can catch them on 02089740110 or on email askus@oliverbonas.com. Team OB

Posted 5 years ago

“The item is great. The saga in getting the delivery less so. It is not OB fault that DHL could not find the address. It is OB fault that: 1. After a phone call to give delivery directions, the package was returned to OB and not re delivered 2. Phone call 2 was to find out it had been returned to you and no one had let me know. I was promised delivery next day via Royal Mail. 3. Phone call 3 was to chase delivery AGAIN. The next day delivery had actually been scheduled for the following Saturday. They would send it again next day by Royal Mail. 4. Phone call 4 was to check to see why I had been sent a dhl tracker to say my parcel had been dispatched, as we had already established they can not find the property. I was confirmed my order did have on it to be sent Royal Mail. That booking was recalled an another one sent by Royal Mail. At this point it was too late to send next day, so would go out the following day. Nearly 4 weeks after the order was placed the parcel arrives having missed both my Sister in laws Birthday and the holiday she wanted it for. Very disappointed”

Helpful Report

Posted 5 years ago

Hi there, thanks so much for getting in touch with us. We're so sorry to hear we weren't able to help more efficiently with sorting your delivery out with DHL. We know it seems daft at this point but If we can help in any other way please do get in touch with our customer service team and we can look into this further for you. You can catch them on 02089740110 or email askus@oliverbonas.com. This shouldn't of taken as long as it did to sort out so we can only apologise about this. Team OB

Posted 5 years ago

“Sold an item that either someone else had already used or was ex display. None left so couldn’t swap it. No other options given apart from a refund”

Helpful Report

Posted 5 years ago

Hi there, thanks so much for getting in touch with us. We're so sorry to hear about this! If we can help in anyway please do get in touch with our customer service team and we can look into this for you. You can catch them on 02089740110 or on email askus@oliverbonas.com. Team OB

Posted 5 years ago

“This skirt was not at all what I was expecting, the photo has been very cleverly taken to make it appear a more subtle pattern, furthermore the product is very big, I ordered a size 8 and it barely stays up will be returning as soon as I get the chance!”

Helpful Report

Posted 5 years ago

Hi there, thanks so much for getting in touch with us. We're so sorry to hear about this! If we can help in anyway please do get in touch with our customer service team and we can look into this for you. You can catch them on 02089740110 or on email askus@oliverbonas.com. Team OB

Posted 5 years ago

“So disappointed not to have received this dress as ordered. Ordered and paid for the item only to receive an email prior to delivery advising my payment had been refunded. Presumably the order could not be fulfilled despite showing in stock at the time of ordering. Very disappointed.”

Helpful Report

Posted 5 years ago

Hi there, thanks so much for getting in touch with us. We're so sorry to hear about this! If we can help in anyway please do get in touch with our customer service team and we can look into this for you. You can catch them on 02089740110 or on email askus@oliverbonas.com. Team OB

Posted 5 years ago

“I have been a long standing customer with Oliver Bonas. It was my friends birthday and I know she loves the brand too so I decided to send her a gift card. The card arrived very late despite me placing the order in plenty of time and I was so disappointed. The order had said it would arrive by the Friday (her birthday was Saturday) but it in fact didn’t arrive until the Tuesday! The back of the packaging had also been torn and crumpled.”

Helpful Report

Posted 5 years ago

Hi there, thanks so much for getting in touch with us. We're so sorry to hear about this! If we can help in anyway please do get in touch with our customer service team and we can look into this for you. You can catch them on 02089740110 or on email askus@oliverbonas.com. Team OB

Posted 5 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Reviews