Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,567 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,567 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 21st August 2025

5941

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Earrings arrived broken. Have returned 3 weeks ago no communication or exchange arrived as requested.”

Helpful Report

Posted 3 years ago

Hi Catherine, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 2 years ago

“Very bad quality”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our jewellery team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I am very disappointed at this as after 2-3 days of wearing the anklet. It broke.”

Helpful Report

Posted 3 years ago

“Not good. The item was not in stock in the Wimbledon store so it was ordered. in the store, to be delivered to home. But it turned out to be discontinued - you would have thought that the store would have known? Most disappointing. Had to wait a while for the credit.”

Helpful Report

Posted 3 years ago

Hi Simon, we are really sorry to hear this has happened, this isn't the experience we want for our customers here at OB. If we can look into this further, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Ordered online”

Helpful Report

Posted 3 years ago

Hi Gill, we are sorry to hear you haven't had the best experience shopping with us online. If we can look into this further, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“They took over 21 weeks to arrive, I chased on week 13 and 14 and was told they’d be coming the week after but they didn’t. Communication is terrible. The photos make the chairs look green but they’re a bright teal, the bar stool photos are more accurate. Additionally when they arrived one chair was faulty. The bolt in the back isn’t attached to anything, contacted OB two weeks ago and still waiting to find out what they’ll do about it. If avoid ordering in future”

Helpful Report

Posted 3 years ago

Hi Nia, we are really sorry to hear this, this isn't the experience we want for our customers when they order from us. We will have a look into this with the rest of the team, if there is anything else we can do in the meantime, please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“My order despite showing as "shipped" was never delivered. I called your servicing dept and was told that they didn't know what had happened to the order. I was also told that the item was now out of stock so they would have to arrange a refund”

Helpful Report

Posted 3 years ago

Hi Peter. We're sorry to hear about your recent delivery and that we had to refund you instead of replacing the item. That's not the quality we'd expect you to receive, so will pop this feedback over to our fulfilment team. If we can help further please pop us an email at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 3 years ago

“Pleasant good staff and customer service experience all round . . . . . . . . . .”

Helpful Report

Posted 3 years ago

Hi Georgie, we appreciate this feedback and our customer service team we're on hand to help you. IF we can help with anything else do let us know. Have a wonderful weekend, Team OB

Posted 3 years ago

“Bought online. Very efficient and dealt with my complaint effectively.”

Helpful Report

Posted 3 years ago

Hi Henrietta, We're sorry to hear about your dress but happy to hear that the delivery and customer service team were efficient. That's not the quality we'd expect you to receive, so will pop this feedback over to our fashion and quality control teams for review. If we can help further please pop us an email at askus@oliverbonas.com. Have a lovely day. Team OB

Posted 3 years ago

“not what I was looking for as it is not sleek and would make you look a bit large :) will refund.”

Helpful Report

Posted 3 years ago

Hi Amel, we appreciate your feedback and will pass this over to our fashion team. If we can help speed up your refund, just pop over your proof of return to askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Tarnished within 2 days, not wearable”

Helpful Report

Posted 3 years ago

Hi Alice - we're sorry to hear your necklace is tarnished like that. It isn't the standard we'd expect you to receive, so we'll pass this over to our jewellery team. If we can replace the item for you, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Online purchase”

Helpful Report

Posted 3 years ago

“Received wrong item with different price more expensive”

Helpful Report

Posted 3 years ago

Hi Xhoneda, we're sorry to hear the wrong item arrived. That isn't the standard we'd expect you to receive, so we'll pass this over to our fulfilment team. If we can replace your missing item, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Disappointed in this product. This bag was damaged within an hour of using as the surface flaked off. I realise it’s not leather but it shouldn’t do this. My recommendation is do not buy.”

Helpful Report

Posted 3 years ago

Hi Jenny, we're sorry to hear your bag was faulty. That isn't the standard we'd expect you to receive, so we'll pass this over to our accessories and quality control teams. If we can help with anything else email us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Really poor quality, bought 2 times and both dresses faulty. Was in sale, returned both.Looks pretty but not worth it !”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear your dresses were faulty. That isn't the standard we'd expect you to receive, so we'll pass this over to our fashion and quality control teams. If we can help with anything else email us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“Terrible, because my order arrived incomplete! Never received the 2 solar lights. Delivery included only the lantern. Would appreciate a refund on the former!”

Helpful Report

Posted 3 years ago

Hi Mary, we're sorry to hear your order had items missing. That isn't the standard we'd expect, so let's get this all sorted. If you can pop us an email at askus@oliverbonas.com and we can help locate the solar lights or refund them. Thanks, Team OB

Posted 3 years ago

“Unfortunately I can’t make a review because my box was lost on the way of the delivery :( so never have it !”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“The product was delivered with one heart broken off. I stuck it back on and then a second heart fell off.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“good. bad shoes”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We are so sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will get this sent over to our fashion team so this can be reviewed. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Bought online, really disappointed in necklace as finish was really poor quality, Stine was tiny and not set straight on necklace. Will be returning and was surprised in the lack of quality”

Helpful Report

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,567 reviews