Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 206,109 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 206,109 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 10th October 2025

5976

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ordered online, all fine”

Helpful Report

Posted 3 years ago

Hi Grace, thanks for your feedback and we're so pleased to hear you had a positive experience ordering from us online. We hope to see you again soon, Team OB

Posted 3 years ago

“Not applicable”

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Posted 3 years ago

“I have still not received these earrings and I have tried to get in touch with the couriers and and the the shop but have had no response”

Helpful Report

Posted 3 years ago

Hi India, we're sorry to hear your delivery has been delayed and no one from the customer service team have come back to you yet. If you pop onto our website we also have instant WhatsApp chat and strive to reply within 24 hours. That might be another avenue to contact, so please send us a message and we can chase that for you. Thank you, Team OB

Posted 3 years ago

“I was sent a clearly used and returned item. So disappointed. It has no label at all on it, and three dirty marks.”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear this as it's not the standard we'd expect you to receive. We'll pop this feedback over to our fulfilment team for review and if you'd like to add anything further please pop us an email at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 3 years ago

“I wanted to return the item but it wasn’t possible”

Helpful Report

Posted 3 years ago

Hi Tassilo, we are sorry you weren't able to return your order. We would really like to look into this so if you could please contact us at askus@oliverbonas.com, that would be great. Team OB

Posted 3 years ago

“Dint shop in store”

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Posted 3 years ago

Hi there, this Reviews platform is also to leave reviews about your online shopping experience so if you could let us know how it was for you at askus@oliverbonas.com , that would be appreciated. Thanks, Team OB

Posted 3 years ago

“Good customer service in arranging returns.”

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Posted 3 years ago

Hi Randall, thank you for popping over this feedback. We'll pass it over to the customer service team. Have a wonderful weekend. Team OB

Posted 3 years ago

“THE STORE STAFF WERE GREAT. I WANTED TWO OF THESE LAMPS IN THE DARK BLUE OR BLUE BUT AFTER TRYING 3 TIMES I COULD NOT GET THE COLOUR TO MATCH. THEY ARE NOE OUT OF STOCK VERY DISAPPOINTED AND A COMPLETE WASTE OF MY TIME. ALSO THEY COULD NOT BE DELIVERED TO THE STORE FOUND THIS OUT 3 WEEKS AFTER ORDERING IN THE STORE. EXPECTED MORE FROM YOUR COMPANY”

Helpful Report

Posted 3 years ago

Hi Margaret, we're sorry to hear the lamps you wanted were out of stock, that's not the service we'd want you to receive so appreciate this feedback. If you wanted to give us any more information do get in touch at askus@oliverbonas.com and we can pop it over to the store manager. Have a lovely day. Team OB

Posted 3 years ago

“I ordered those sandals on the internet, lovely colours however one of the straps broke as soon as I tried the on. They kindly gave me a refound without problems. The purse I purchased is absolutely stunning and wore it every day on holiday!”

Helpful Report

Posted 3 years ago

Hi Maria, we're sorry to hear the strap broke on your first wear but very happy to hear you loved your bag. That's not the quality we'd expect to receive from us, so will pass this over to our accessories team. If we can help further do let us know at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“My order was lost.”

Helpful Report

Posted 3 years ago

Hi Caitlin, we're sorry to hear your order was lost as that's not the service we'd expect you to receive. If you need any assistance do let us know at askus@oliverbonas.com and we can replace that all for you. Thanks, Team OB

Posted 3 years ago

“Looks nice but unfortunately when 2nd time wearing it out. It was falling apart.”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to leave feedback. We are really sorry about this, this definitely isn’t the quality we would expect to see with our products so we understand your disappointment. We will feed this back to our team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I am happy with the website”

Helpful Report

Posted 3 years ago

Hi Susan, thanks for your feedback about the website, we're pleased to hear you had a good experience. If you would like to share any more details, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“I ordered online the jewellery box as a gift for a friend but it arrived damaged so i ordered it again and it came damaged again. Very disappointing.”

Helpful Report

Posted 3 years ago

Hi there, we are really sorry to hear this has happened. We will make sure to pass this feedback on to the fulfilment team so this can be looked into. If we can look into this further, please email us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“The dress was fine when I got it but Oliver bonas did not write full address on label it was a nightmare getting the idea”

Helpful Report

Posted 3 years ago

Hi Caroline, we are really sorry to hear this has happened. Please could you contact us at askus@oliverbonas.com so we can have a further look into this for you? Team OB

Posted 3 years ago

“I didn't receive parcel, driver lied about trying to deliver, just sent an email and shop said there was also no evidence/tracking proof of driver trying to deliver. Lot of time wasted and especially disappointing as it was meant to be a gift. Customer service said I would have to cancel while thing and start again, so well past time I wanted to give gift. They use evri for deliveries, so this explains exactly why I was let down. Would strongly advise Customers not to get deliveries sent to your home unless you like being messed about”

Helpful Report

Posted 3 years ago

Hi Beverley, we are really sorry to hear of your delivery experience, this isn't what we want our customers to go through when ordering from us. We would really like to look into this further so please contact us at askus@oliverbonas.com. Thanks, Team OB

Posted 3 years ago

“I bought this item for my friend's 40th Birthday present. I have one identical and thought she would love it. I ordered as a home delivery and didn't want to open all the packaging and therefore wrapped the box and gave it to her on her Birthday. When she opened the package the jewelry box was scratched in several places. She didn't want to cause a fuss and so accepted the gift as it was. I was embarrassed and upset for her. This is the second time a delivery has been damaged from you.”

Helpful Report

Posted 3 years ago

Hi Georgina, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived damaged. We will make sure to pass this onto the fulfilment team so this can be looked into. If we can arrange a replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Rubbish poor customer service experience and all together poor service”

Helpful Report

Posted 3 years ago

Hi Annie, we are really sorry to hear this. We would really like to look into this more so if you could please contact us at askus@oliverbonas.com, this would be really appreciated. Thanks, Team OB

Posted 3 years ago

“I never received my order as the shipping company (Evri) lost my parcel. It was supposed to be a birthday present for my partner so it basically ruined the surprise. Beyond dissapointed.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear your order didn't arrive, we will make sure to look into this with Evri why this happened . Please get in touch with us at askus@oliverbonas.com and we will get a replacement/refund looked into. Thank you. Team OB

Posted 3 years ago

“Item not delivered, received dirty shoes instead of a bracelet I ordered?? Complained but they blamed Evri, even though box hadn't been tampered with.”

Helpful Report

Posted 3 years ago

Hi Tammy, we are really sorry to hear you received the wrong item on your order, this isn't what we want our customers to experience so we understand your disappointment. If you could please contact us at askus@oliverbonas.com and we will have a look into this for you. Thanks, Team OB

Posted 3 years ago

“I absolutely love OB but was very disappointed that my shelf arrived without the glass insert!”

Helpful Report

Posted 3 years ago

Hi Leanne, we are so sorry to hear your shelf arrived without the glass insert, this isn't what we want our customers to experience when ordering from us so we understand your disappointment. If you could please email us at askus@oliverbonas.com, we will have a look into this for you. Thanks, Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 206,109 reviews