Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

“I order this in early December and I am still waiting for this product. I have had no contact from anyone to update me and I have little faith it will arrive. Terrible service.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“This is my first experience woth Oliver Bonas and as the product is totally unsatisfactory, it has been a negative experience and put me off shopping with Oliver B in the future.”

Helpful Report

Posted 3 years ago

Hi Deirdre, we are really sorry to hear this and we would love to look into this further for you. If you could please contact us at askus@oliverbonas.co, we'd appreciate it. Team OB

Posted 3 years ago

“I bought these as a gift for my wife and on opening them, they were broken. Not ideal really. Will be contacting for a replacement.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Product acceptable but packaging diabolical, a small polythene bag with loose earrings in is totally unacceptable, I would never buy from you again.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back on to the fulfilment team. If we can get this investigated, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“It never showed up and then was out of stock”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Arrived shattered in a million pieces! 😭”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I ordered my item on the 4th Dec, by the 22nd Dec it still hadn't arrived. No response to my emails. It was a gift for my sister. Never arrived.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Hi I have not received this yet?It was ordered 6/12/21”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Arrived broken. Haven't been able to get through to arrange a return and my money back”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 3 years ago

“Don’t know never received the parcel. Complete let down by OB.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“It never arrived !! I had to contact them , so I thought it was a poor service . I cannot review a product that never arrived !”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Really disappointed- was out of stock and took several days to notify me that it wasn't going to be delivered”

Helpful Report

Posted 3 years ago

We are so sorry to see this. We will feed this back to our fulfilment team as this isn't on. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I was visiting London so ordered this item for a friend’s birthday and did click and collect. I took the item back to the hotel and unwrapped it to check it was ok. The tray was in pieces. The box was badly damaged but as it had so much bubble wrap around it this couldn’t be seen. I phoned the shop straight away but all they had was an ex-display set which I decided I would have to take as I needed it as a gift. I arranged to pick it up on the day I was returning home. I returned the damaged item- and then spent approx 20-30 minutes waiting for staff to try and find the ex display set they had put to one side. They were extremely polite but given I had arranged to pick up the item I was surprised they couldn’t find it. When they did it was just in bubble wrap- no box and they weren’t going to check it until I asked them to remove the bubble wrap so I could make sure it was ok. So I have a tray which is ex-display and three pots which weren’t damaged in the original set and a very badly damaged box to present it in - doesn’t look good for a gift but I had no choice. I won’t be doing click and collect again.”

Helpful Report

Posted 3 years ago

Hi Amanda, we are really sorry to hear this has happened and would love to look into this further with the store. If you could email our customer service team at askus@oliverbonas.com we'd really appreciate it. We will make sure to pass your feedback about click and collect service to our Operations team. Team OB

Posted 3 years ago

“Ordered 26th Nov. Finally delivered by Hermes 23rd December after days of stress and emails to customer service (who were kind and helpful) and emailing Hermes customer service (who were not).. products all lovely but delivery appalling.”

Helpful Report

Posted 3 years ago

Hi Clare, thanks so much for your feedback about Hermes, we know at times all courier services can be frustrating so we are sorry that you have had a bad experience. Using Hermes is a wider business decision but we will certainly pass your feedback on. Team OB

Posted 3 years ago

“Never arrived wanted it this week”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Beautiful homewear selection.”

Helpful Report

Posted 3 years ago

Hi there, thanks for taking the time to leave this lovely feedback, we really appreciate it. Team OB

Posted 3 years ago

“Broke as we were opening it”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. They will be in touch soon to get a replacement processed. Thank you, Team OB

Posted 3 years ago

“I was sent someone else’s belt which I then returned. I have not received a refund nor a replacement item!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“It took me several attempts over a week to get what I ordered as the website wasn’t working. When I managed to, a cake stand was sent in the post, not the plant pot I ordered. It was a gift for Xmas and I’m gutted by Dad received a cake stand and not the plant pot he would have loved, rather a gift he has no use for. Utter waste of my time.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this and can imagine the frustration and disappointment this caused. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Used to be a good store but not anymore. Can’t even box silver jewellery items. Won’t be buying again.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back on to the fulfilment team. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Reviews