Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,660 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,660 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 23rd August 2025

5935

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was very disappointed with the packaging & condition of this jewellery box , especially as it was a gift. It came in a plain white industrial style box so no additional packaging / protection of the jewellery box. The jewellery box itself was grubby as a result. I was caught for time so could not return it but it was very disappointing and I had to package it myself before presenting the gift.”

Helpful Report

Posted 3 years ago

Thanks, for letting us know. We're sorry to hear you're disappointed with the packaging. We appreciate you sending over this feedback. We will feed this back to our fulfilment and jewellery team. If we can help with anything else, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I was disgusted today to have to spell out my email address in a public shop under the pretence that you are somehow going paperless and doing something useful. This is shocking and appalling. I will never shop with you again.”

Helpful Report

(Clapham) - Posted 3 years ago

Thanks, for letting us know, we will feed this back to our area managers and store experience team. If we can help with anything else, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“No idea as i purchased for a Christmas present and obviously the recipient hasn’t opened it yet!!!!”

Helpful Report

Posted 3 years ago

Hi there, we hope they love it and you both have a very Merry Christmas. Team OB

Posted 3 years ago

“Ordered pyjamas as a Christmas present. Product seems great and delivery was prompt, but Oliver Bonas was plastered all over the packaging; not very discreet at Christmas time. My wife now knows what she’s getting for Christmas.”

Helpful Report

Posted 3 years ago

Thanks, for letting us know, we will feed this back to our fulfilment team. If we can help you with anything, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Unfortunately I had to complain about the packaging, especially on the silver earrings. They were in a tiny rough cut plastic bag with no branding or presentation card. It took 2 complaint emails and a photo until your staff understood how bad it was. Although I was then offered packaging it was too late as I had had to give the gifts in their terrible state and explain to my nieces. Opi will not be buying from you again and will certainly not recommend Oliver Bonas”

Helpful Report

Posted 3 years ago

Thanks, for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our fulfilment and customer service team. If we can help with anything else, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“purchase didn't arrive”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com or on Whatsapp and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Still waiting for replacement after first one was bashed…been weeks now.”

Helpful Report

Posted 3 years ago

“Great color but I feel it's overpriced for what it is so I ended up returning it. The return process wasn't great, they have given me a credit note (in paper!) instead of the gift card I had. TERRIBLE :(”

Helpful Report

Posted 3 years ago

Hi Alba, we are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com. Team OB

Posted 3 years ago

“Terrible checked them late and the gold is coming off the ear prices showing rust !!”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Browsing had 2 items in my hand member of staff approached me and said can I take them to the till ? I’m quite capable of going to the till when I finish shopping very uncomfortable”

Helpful Report

(Cribbs Causeway) - Posted 3 years ago

Hi there, really sorry to hear you felt uncomfortable whilst shopping in Cribbs Causeway. We would love to look into this so if you could drop us an email at askus@oliverbonas.com, we'd really appreciate it. Team OB

Posted 3 years ago

“Unfortunately, it was poorly packaged and it arrived broken into numerous pieces. They refunded the purchase. Reluctant to buy another should it arrive in the same condition.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“The quality control on this product is awful and they came with sharp edges all along the rim. I was sent another set to replace the first and they were just as bad, if not worse. AVOID!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“I ordered this on 24th November to go in a new cafe/shop we opened this week. It has still not arrived. On tracking I am told: This parcel is bigger than we expected, so a specialist Hermes courier will need to deliver it. We're sorting this now and we'll update your tracking as soon as it's on its way (Sat 27th Nov, 11:10am). I emailed Oliver Bonas about this on 14th December and am still waiting for a reply. Not very impressed at all.”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please bear with our customer service team as we are experiencing a high volume of queries. They will be in touch soon to get this looked into. Thank you, Team OB

Posted 3 years ago

“Would love to write a review but I never received the item and have had to re order it through customer services and I'm still waiting for it...”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear this still has not arrived. Please get in touch with us at askus@oliverbonas.com and we will get this looked into. Thank you. Team OB

Posted 3 years ago

“Very poor quality for the money and got something so much better for a lot less money”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“The packaging is ridiculous and half my order did not and has still not turned up. So not a good experience at all.”

Helpful Report

Posted 3 years ago

“Hermes lost my parcel, there were no more in stock, so I am unable to rate this product, sorry”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this investigated, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Awful. Item was lost initially by Hermes (who refused to deal with it) then when it finally arrived it was smashed to pieces. By this point it was out of stock. Another order sent was incomplete. Really not very good at all.”

Helpful Report

Posted 3 years ago

“I’m a huge fan of OB and will continue to be a loyal customer, but I’ve been asked to rate this purchase. I ordered the items online, but they didn’t arrive. OB customer services were contacted and they were very apologetic, but items did not arrive, appear to have got lost. In the meabtime, both items were sold oiut so could not be re- ordered.”

Helpful Report

Posted 3 years ago

“Hello, I ordered these and they were lost in transit. I did receive a refund.”

Helpful Report

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,660 reviews