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Oliver Bonas Reviews

4.8 Rating 169,977 Reviews

97 %

of reviewers recommend Oliver Bonas

Company Reviews

Product Reviews

4.8

Based on 169,977 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

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Oliver Bonas 5 star review on 4th August 2023

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Oliver Bonas 5 star review on 3rd August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this bag three weeks ago and the zip at the top is coming off. Also not very practical as the zip is only at the top rather than coming a bit out of each side so not great really...it ashamed as I really like the colour and shape of the bag otherwise.”

Posted 5 months ago

Hi there, We are sorry to hear that your bag has become faulty, after a short amount of time. Please pop us an email at: askus@oliverbonas.com . The team would then be happy to look into this for you. Have a lovely day and speak soon, Team OB

Posted 5 months ago

“Very sweet bracelet for my granddaughter. She chose it. But her mother and I thought it very expensive for only being silver plate. I regretted buying it.”

Posted 5 months ago

“Bought as a Christmas gift for a friend. Lovely looking braclet but I was disappointed to find it arriving the tiniest of bags! I went direct into the store to ask about a gift box and was told you have to purchase these. It's the little things like this that make a gift complete 😥”

Posted 5 months ago

“The website was easy to use and the staff instore very friendly and helpful”

Posted 5 months ago

“Ordering on line was fine but when the item arrived I had to spend over an hour trying to untangle the three chains from one another!”

Posted 6 months ago

Hi Tracy, We are sorry to hear that your item arrived tangled, we completely understand your disappointment. So that we can look into this for you, please pop us an email at: askus@oliverbonas.com. Speak soon, Team OB

Posted 5 months ago

“Wrong size sent. Return process was good though.”

Posted 6 months ago

“The bangle I bought was child size and not suitable for an adult. Luckily I have granddaughters I can give it to but it means I now have to buy something else for my daughter's birthday. If there had been any indication of how small this bangle was I would not have bought it.”

Posted 6 months ago

“Pretty but caused a skin allergy”

Posted 6 months ago

“The website is good but unable to pay using PayPal- once I selected complete payment the page would just refresh and send me back to the basket view.”

Posted 6 months ago

“It was ok, but not much communication from order to delivery”

Posted 6 months ago

“The purchase was very easy and delivery super quick. Easy to navigate and good photos and descriptions.”

Posted 6 months ago

“Using the website was easy enough but after spending the time putting together my basket I was extremely disappointed to be told that 11(!) of the items would be refunded due to stocking issues. Waste of time.”

Posted 6 months ago

“I find the website difficult to use as the product images are quite small. It also always scrolls back to the top of the search page when you click back.”

Posted 6 months ago

“Website Item was faulty not as described. Offered a 15% discount i declined. Had to email chase fight for a full refund. £36 for a bath mat which was of default quality.”

Posted 6 months ago

“Appreciate you can’t bind these perfectly every time but huge gap in one side.”

Posted 7 months ago

“Ok purchasing and taking payment however delivery and item quality is not so great and I found returning the item and customer service poor.”

Posted 7 months ago

“Fine. Noting bad and nothing special”

Posted 7 months ago

“Easy website to use and good images.”

Posted 7 months ago

“Bought a few items, member of staff very pleasant and I asked if I could use blue light card and get discount which she said I would and she had taken off the discount but when I checked my e receipt no discount had been deducted .”

(Liverpool One) - Posted 7 months ago

“Unfortunately we were very disappointed with our purchase. This was bought as a wedding hair accessory but broke immediately on use. We will be returning it and hope for a refund.”

Posted 7 months ago

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Oliver Bonas is rated 4.8 based on 169,977 reviews