Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 196,806 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 196,806 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 6th May 2025

5822

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a gift card and paid £4 for postage it arrived in an eco bag 30x50cm approximately and was wrapped in eco paper! Much as I love your products, that’s excessive!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back to the fulfilment team. If we can get this looked into, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“Both earrings don’t close properly.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you that will feed this back to our jewellery team. If we can issue you a replacement or refund please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The exterior of the box is lovely - a ribbed velvet and gold clasp. But unfortunately the quality of the inside is poor - it is not cushioned properly and just cardboard covered with material so it really depreciated the value and quality of this product. The spacing between the ring cushions/cardboard is also uneven. So looks great from the outside but the inside is not as expected from this brand.”

Helpful Report

Posted 3 years ago

Thanks, for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or refund, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“We had a problem with damaged goods but fortunately the customer service was first class”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear this happened and we will make sure to feed this back to the fulfilment team. Thanks for the great feedback about our Customer Services team, we will make sure to pass this along. Thanks again, Team OB

Posted 3 years ago

“Terrible packaging. A big box arrived for a tiny piece of jewelery. It was filled with meshed paper and necklace was entangled in this, as it had come out of the horrible plastic envelope. Presentation wise, this was really really poor.”

Helpful Report

Posted 3 years ago

“I am waiting for a refund of this gift card. I ordered it but ended up buying one in store instead as it hadn’t arrived when I went to collect it and it was a Christmas present. I had to buy another one instead which is ridiculous. Please refund this gift card as I have never collected it!!!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com and we will get a replacement or refund sorted for you. Thank you. Team OB

Posted 3 years ago

“Really poor - shoved in an oversized, wasteful delivery box - no care for presentation at all. So disappointed.”

Helpful Report

Posted 3 years ago

“I wish I could review the physical gift card I bought well before Christmas for my daughter-in-law but I cant because it never arrived. I waited until early this month (Jan 22) to query what went wrong and was sent an e-gift with a v short Sorry message. I have forwarded this to Caroline who is delighted to have received her gift at last. However not having anything for her on Christmas Day saddened me and getting a 'print your own' substitute that I couldnt write a message in wasnt how I wanted to give it to her. She loves OB but I will be reluctant to order another gift card from you next year. I'm left wondering whether this second card is numbered differently to the missing one or is there a chance hers may be refused when she goes to spend it?”

Helpful Report

Posted 3 years ago

Hi Jennifer, we're sorry to hear you are disappointed with your OB experience and can understand why. We want to put your mind at ease that the member of staff you dealt with would have cancelled the missing gift card and issued a completely new one with a unique activation code and pin. If Caroline does have any issues with her new card, we are always here to help. We're also sorry that the OB experience you had in mind for her didn't go to plan. We would truly love you to shop with us again and if you ever wanted to order a gift card in future we could send it to you via Royal Mail, no problem. Just contact us first and explain what happened before and we can make this special request for you. We hope this message reaches you well and if you have any questions, please let us know. Team OB

Posted 3 years ago

“This purse fits everything. I thought at first it was great. But unfortunately, the zip has gone a little wonky. So it can be hard to close. Which is a disappointment.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We're sorry to hear the item is faulty. We will feed this back to our home and gift team and if you would like a replacement, please get in touch with us at askus@oliverbonas.com to see what we can do for you. Thank you. Team OB

Posted 3 years ago

“Hello, Actually I am dissatisfied with my order. The earrings were a gift and when my friend tried them on the needle broke away from the hoop, she now only used the one. Not great. Hannah Crisp”

Helpful Report

Posted 3 years ago

Thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“When I received my parcel, all of the packaging was there, but the contents wasn’t! Leaving my mum without a present! However, Oliver Bonas where very understanding and gave me a refund!”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. We will feed this back to our fulfilment team and are happy to hear the issue was resolved. Thank you, Team OB

Posted 3 years ago

“good customer service”

Helpful Report

Posted 3 years ago

Hi Heather, thanks for the great feedback and we will make sure to pass this onto our customer services team. Have a lovely day, Team OB

Posted 3 years ago

“I bought these earrings for my friend. They are quite delicate looking but the hook is quite thick. The presentation is terrible, in a little plastic bag, which is why I have given low marks. Luckily I had a little box myself to put them in to give to her.”

Helpful Report

Posted 3 years ago

“The dress is very beautiful but unfortunately the quality is disappointing. The lowest button broke at the first use and, after replacing it, it broke again. I will have to replace it now with a sturdier one.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Return process is 15 days, way too long and couldn’t return item to shop and no instructions on how to return item in packaging. Didn’t like plastic outer part of lamp and the inner bulb wasn’t straight so returned lamp. Got a better cheaper alternative from Next.”

Helpful Report

Posted 3 years ago

Hi there, thanks for popping us over feedback. We are so sorry to hear you have had to return. We will feed this back to our home and gift team but once this is back, our returns team will scan this in for a full refund. If we can investigate this further, please get in touch with us at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Arrived broken. Very poor packaging. Extremely disappointed”

Helpful Report

Posted 3 years ago

Hi there, thanks for getting in touch and for letting us know. We are so sorry to hear It has arrived broken. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I ordered a pair of silver drop earrings but when they came they were nothing like the picture, they were much smaller and the design was not as clear as what they were showing, very disappointed as they were a gift. Would definitely not order from them again.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“The item is lovely but I was very very disappointed with the packaging, it was in a tatty brown box that was torn, for the cost of the item I expected a nicer box as it was for a gift, I then had to buy a nicer box for it.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this you weren't happy with our packaging. We will make sure to feed this back on to the fulfilment team. If we can get this investigated, please get in touch with us at askus@oliverbonas. Thank you. Team OB

Posted 3 years ago

“Very good.”

Helpful Report

Posted 3 years ago

Hi Eileen, thanks for taking the time to leave this feedback, we really appreciate it. Team OB

Posted 3 years ago

“Quick delivery. But again the earrings purchased the back posts were bent. Package needs to be better”

Helpful Report

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 196,806 reviews