Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,505 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,505 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 20th August 2025

5938

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Having had two dresses from Oliver Bonas, I was optimistic about this purchase. Unfortunately, I was very disappointed with the quality and returned it immediately”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If there is anything else we can help with, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Beautiful colour and lovely soft fur, however, it was far too bulky so I had to return.”

Helpful Report

Posted 3 years ago

Hi Sarah, thank you for this feedback. We appreciate you taking the time to leave this review and if you need anything else please get in touch at askus@oliverbonas.com. Have a wonderful weekend. Team OB

Posted 3 years ago

“Waited three weeks before someone got in touch to say it couldn't be delivered to the shop. I got a refund but wasn't impressed with the lack of contact.”

Helpful Report

Posted 3 years ago

Hi Linzi, We're sorry to hear about all the confusion and delay in communicating with you about this delivery. We're happy to hear a full refund was issued but If we can help you any further please let us know at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 3 years ago

“I already had a set of these glasses but needed 4 more so ordered online to collect from Reigate. Unfortunately, 2 of them were faulty - one was squint and the other didn't have the ribbed pattern. As I had click and collected I thought I would take them back to the store but alas a complicated return system meant I couldn't and so I've decided to keep them as it was such a process to return. I normally love OB but won't be ordering online again.”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear the glasses arrived to you like this, definitely not what we want our customers to experience with our products. We would love to look into this for you so if you could please contact us at askus@oliverbonas.com and one of our team members would be more than happy to help. Team OB

Posted 3 years ago

“I never received my trousers”

Helpful Report

Posted 3 years ago

Hi Jo, we are so sorry to hear you haven't received your trousers, definitely not the delivery service we would expect our customers to receive. If you could please contact us at askus@oliverbonas.com and one of our team will happily look into this for you. Thanks, Team OB

Posted 3 years ago

“Lovely pyjamas but shrank in the wash”

Helpful Report

Posted 3 years ago

Hi there, we're sorry to hear your PJs shrunk in the wash. We value your feedback and will pass this over to our fashion teams. If we can help with anything else please pop us an email at askus@oliverbonas.com. Have a wonderful weekend, Team OB

Posted 3 years ago

“Item arrived scratched and dented so it was returned.”

Helpful Report

Posted 3 years ago

Hi there, we are so sorry to hear this has happened to your mirror, definitely not what we want our customers to receive. We would love to look into this further, if you could contact us at askus@oliverbonas.com that would be appreciated. Team OB

Posted 3 years ago

“Not the same colour as on website”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I like Oliver Bonas products, but I'm unimpressed by being told that if I signed up to the email list I'd get a £5 off voucher, this didn't happen, so I've unsubscribed and won't be signing up again.”

Helpful Report

(Islington) - Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Very nice product but arrived damaged. Had to return rather then replace and then wanted me to pay for a new delivery so didn’t bother buying replacement.”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“I thought the stones in the earrings would be alot brighter so I was quite disappointed.”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our jewellery team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“Oliver Bonas has some beautiful pieces and the customer service is brilliant.”

Helpful Report

Posted 3 years ago

Hi Stephen, thanks for this great feedback, we really appreciate it. We hope to see you again either online or in one of our stores. Team OB

Posted 3 years ago

“Well, I would like to give an opinion on the product but to this day I have not received it! 😔”

Helpful Report

Posted 3 years ago

We are sorry to hear this. If we can help locate your parcel or issue a replacement for you let us know at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Poor quality item I have now received two of these and both have got tears in fabric when they arrived. Customer service was pretty good but in the end I decided to just keep the second faulty item as it’s to much hassle to send back.”

Helpful Report

Posted 3 years ago

Hi Danielle, We are sorry to hear this. We will feed this back to our fulfilment team to do quality checks before packing and our accessories team. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Item delivered very quickly but sadly not checked before posting and a stone missing. Returned! Refund processed promptly but not particularly impressed with the item l had ordered so doubt l would rest from you again unfortunately”

Helpful Report

Posted 3 years ago

We are sorry to hear this. We will feed this back to our fulfilment team to do quality checks before packing. Let us know if we can be any more help at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Good customer service - my jacket poppers broke and they issued a new one.”

Helpful Report

Posted 3 years ago

Hi Simon, thanks for leaving this great feedback. We're so pleased our team was able to help you with your jacket. Team OB

Posted 3 years ago

“Love Oliver Bonas and buy regularly but disappointed with last purchase”

Helpful Report

Posted 3 years ago

We are so sorry to hear this. If we can get this looked into, please get in touch with us at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“When it described the product as very large I was totally shocked when I received the product as an averaged sized side table pot not a very large pot”

Helpful Report

Posted 3 years ago

Thanks for letting us know, we are really sorry about this. This is not what we want to hear so we will feed this back to our home and gift team. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you, Team OB

Posted 3 years ago

“Dress is see through so need to return”

Helpful Report

Posted 3 years ago

Hi there, thanks for the feedback. We will get this sent over to our fashion team so this can be reviewed. We are so sorry about this. If we can arrange a return or replacement, please get in touch with our customer service team at askus@oliverbonas.com. Thank you. Team OB

Posted 3 years ago

“I am a standard size 12 and have ordered from OB before size 12 fits perfectly fine, but this dress in size 12 was huge, so I sent it back for a size 10 and it was also huge. So to need a size 8 shows the sizing is a completely awry. A shame as did like the dress but To have to pay for returns each time as well has put me off ordering from OB again.”

Helpful Report

Posted 3 years ago

Hi Kate, Oh no. We're sorry to hear you've had trouble with the sizing of your dress. We'll feed this back to our fashion department for review. We do offer free returns. We'd be more than happy to help with any of your future returns, so please pop us an email at askus@oliverbonas.com. Have a wonderful day. Team OB

Posted 3 years ago

Oliver Bonas is rated 4.8 based on 203,505 reviews