Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Chessington
Rating: 4.80

4.8 Rating 169,285 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 169,285 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 6th August 2023

5351

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good online experince.”

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Posted 1 month ago

“I don’t love using the website as I think it could be made easier to use; however I managed fine.”

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Posted 1 month ago

“Straightforward”

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Posted 2 months ago

“Easy to order and delivery was speedy”

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Posted 2 months ago

“Delivery and return was promp. Would order again”

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Posted 2 months ago

“Was told 5 working days. When it didn’t arrive I called Oliver Bonas who said it would be 3 weeks! It arrived a few days later.”

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Posted 2 months ago

“Great helpful staff in your Cambridge store and fuss free collection . What is I didn’t like is paying £2 to collect. Collections should always be free!”

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Posted 2 months ago

“Fair experience”

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Posted 2 months ago

“I ordered online, and was surprised by how long it took for the items to be delivered to my local store for collection.”

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Posted 2 months ago

“Website is good.”

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Posted 2 months ago

“I purchased this in the sale online and found it to be very delicate as it arrived unfortunately in broken pieces. Oliver Bonas customer service were absolutely wonderful in sorting a refund right away and mentioned they would speak to the courier. Would recommend better packaging for glass items, too as it was in sturdy paper.”

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Posted 2 months ago

Hi there, We are sorry to hear that your items arrived broken, this is dissapointing and not how we expect our orders to arrive. We are happy to hear, that our wonderful Customer Service team supported you with this. We will be sure to pass this feedback on, to make sure that it does not happen again. Have a lovely day, Team OB

Posted 2 months ago

“The lamp was broken and in very poor condition when we received it. The base was broken and chipped and the housing for the stem looked like it was sheared off. We took the lamp back to the store. The ladies were lovely and helpful and we received a full refund. I am shocked, however, that this lamp left the warehouse, clearly broken and was ent to a customer. You are saved by the adorable staff at your bristol store.”

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Posted 2 months ago

Hi Ann-Marie, We are sorry to hear that your lamp arrived in this condition. We completely understand your disappointment, as this is not how we expect our orders to arrive. Please could you pop us an email at: askus@oliverbonas.com, so that we can look into this for you and make sure it does not happen again. However, we are happy to hear that the wonderful Bristol team supported you in this. Speak soon, Team OB

Posted 2 months ago

“Super easy.”

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Posted 2 months ago

“Bag was fine. Small enough to easily go under bed.”

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Posted 2 months ago

“Easy to use”

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Posted 2 months ago

“Good- I used my blue light discount; thank you”

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Posted 2 months ago

“East website to find exactly what I was looking for”

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Posted 2 months ago

“Excellent service. Arrived quickly and week packaged”

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Posted 2 months ago

“Great website unfortunately the dress I sent for I had to return. Sent for a smaller one and was still to big . I spent 8 pound on delivery with no dress in the process. Had a few things in the past but I do love the styles.”

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Posted 2 months ago

“Ordered online”

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Posted 2 months ago

Oliver Bonas is rated 4.8 based on 169,285 reviews