Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Chessington
Rating: 4.80

4.8 Rating 172,795 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 172,795 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park
Chessington
KT9 1TQ

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Oliver Bonas 5 star review on 4th August 2023

3560

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“could of had better pictures”

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Posted 4 months ago

“Easy ordering but wish I'd known items were so light as would've ordered something else”

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Posted 4 months ago

“Fine no problem”

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Posted 4 months ago

“Easy to order and pay. Unfortunately, delivery let this company down. Ordered and paid for next day delivery to receive item for Christmas Day (actually gave myself an extra day just in case) and it arrived after Christmas. Waste of money and time. I suppose that's what happens when a company goes for the cheapest option with Evri.”

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Posted 5 months ago

“Shop was lovely as ever but my £5 voucher wouldn't go through. Not the fault of the staff as they tried and tried. I've emailed OB but no response.”

Helpful Report

(Sheffield) - Posted 5 months ago

Hi there, We are sorry to hear that your £5 voucher did not go through and you have not received a response from us. This is not the usual service we expect for our customers at all. Please get in touch with us via our Live Chat or Phone channels via the link below and our customer service team will be happy to have a look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Very slow website when scrolling through filtered items”

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Posted 5 months ago

“Pretty, but the design on front you can’t see, as the earring moves”

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Posted 5 months ago

Hi there, We are sorry to hear that you cannot see the design on your earrings, this is not what we would expect from any of our items at all. Please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“The website was good.”

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Posted 5 months ago

“Order came quickly.”

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Posted 5 months ago

“Easy to use but a size of the item would have helped me make my choice”

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Posted 5 months ago

Hi there, We are sorry to hear that our website was not helpful in making your purchase. We do have sizing guides on our website for all of our products, you can view this by clicking 'Size Guide' on the product page. If you need any further help, our customer service team is always happy to help in the link below. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Fine but doesn't recognise a gift card is different”

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Posted 5 months ago

Hi there, We are sorry to hear that our website does not recognise your gift card, this is not the usual service we aim for at all. Please kindly contact our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 5 months ago

“Easy to navigate and check out.”

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Posted 5 months ago

“Products are good however I ordered for next day delivery in store and it was 3 days late. Customer service was average, I was promised call backs that were never met. I’ll give the benefit of the doubt it was at Christmas time so I appreciate everyone was very busy.”

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Posted 5 months ago

“overall experience on website was good”

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Posted 5 months ago

“Website was fine”

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Posted 5 months ago

“I am not happy. I am trying to return an item for exchange and the returns portal won't let me saying the details are wrong. I have tried customer service and they say its me not them!!! And now I am worried I will miss the returns window.”

Helpful Report

Posted 5 months ago

Hi Sally, We are sorry to hear that you are struggling to create a returns label, we completely understand your concern. We have just had a look and the team have popped you an email regarding this. If you have not received this, please reach out to us again and we would be more than happy to create a label for you. Have a lovely day and speak soon, Team OB

Posted 5 months ago