Oliver Bonas Reviews

Name: Oliver Bonas
Address: Unit F Davis Road Industrial Park, Unit F Davis Road Industrial Park, Surrey
Rating: 4.80

4.8 Rating 203,810 Reviews

97 %

of reviewers recommend Oliver Bonas

4.8

Based on 203,810 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Oliver Bonas Review Love their quirky products

About Oliver Bonas:

Oliver Bonas is an independent British lifestyle store, designing our own take on fashion and homeware

Visit Website

Phone:

020 8974 0110

Email:

askus@oliverbonas.com

Location:

Unit F Davis Road Industrial Park,
Unit F Davis Road Industrial Park
Surrey
KT9 1TQ

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Oliver Bonas 5 star review on 27th August 2025

5943

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I didn't recieve it! I had a full refund. Very disappointed it didn't arrive. I don't rate Evri”

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Posted 1 year ago

“Bought online and item was dispatched quickly. However I felt the delivery cost is a bit steep for one cushion cover. The thresholds for free delivery are too high for this day and age.”

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Posted 1 year ago

“Wonderful. Easy to order, delivered promptly and when returned the store staff were amazing.”

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Posted 1 year ago

“Website is fine - functions”

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Posted 1 year ago

“Website can be a bit slow and confusing, item I was trying to purchase kept coming in and out of stock whilst I was trying to check out”

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Posted 1 year ago

Hi there, We are sorry to hear you are having some issues with our website, please could you contact us and we can look into this for you? Here is a link to our contact us page: https://www.oliverbonas.com/about-us/contact-us Thanks, Team OB

Posted 1 year ago

“Nice website”

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Posted 1 year ago

“Visibly easy to access and enjoyable experience.”

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Posted 1 year ago

“A bit of a pallava receiving my order which I had placed a month in advance for a friend's 'special ' birthday. This didn't arrive at the collection point and after twice contacting the delivery company I called OB for help. The lady I spoke to asked me to go and check at the collection point and if it still hadn't arrived she would send a replacement out (there was stock at this time). I called back within 1 1/2hrs and by then there wasn't any stock! I had no choice but to wait and see if the order ever was to arrive or for more stock replenishment. After a couple of weeks I called again to get an expected date for more stock as there wasn't any showing on line and 'luckily' I was told there was stock! This was shipped out on next day delivery to my home and all ended well. If only the lady had shipped when I first called!”

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Posted 1 year ago

Hi there, We are sorry to hear about the hassle you experienced with your delivery, that it was late and a replacement was not shipped out to you in the first instance, this is not the usual service we aim for at all. We will make sure to pass this feedback on for you but we are pleased it was resolved in the end. If you need further help, please kindly get in touch with our customer services team in the link below and we will be happy to look into this for you. https://www.oliverbonas.com/about-us/contact-us Thank you, Team OB

Posted 1 year ago

“The website is fine to use”

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Posted 1 year ago

“Bag not avaialble in store unfortunately so had to order online”

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Posted 1 year ago

“Bag arrived late but the website was good and the bag was nice when it finally arrived!”

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Posted 1 year ago

“Fast easy checkout”

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Posted 1 year ago

“The website is easy to use and has lots of lovely things available.”

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Posted 1 year ago

“Good website easy ordering and customer service”

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Posted 1 year ago

“Website is great and easy to navigate.”

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Posted 1 year ago

“I cannot comment as only half my order has arrived - this jumper is not recieved”

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Posted 1 year ago

Hi there, We are sorry to hear that you are missing one of the items, from your order. This is dissapointing and not how we expect our orders to arrive. So that we can look into this for you, please contact us through the link : https://www.oliverbonas.com/about-us/contact-us . The Customer Service Team would be happy to look into this for you. Have a lovely day, Team OB

Posted 1 year ago

“Unfortunately my order did not arrive, so I am unable to review it : (”

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Posted 1 year ago

Hi Sarah, We are sorry to hear that your order did not arrive. This is dissapointing and not the standard we expect from our courier. So that we can resolve this for you, please reach out to us through the link below: https://www.oliverbonas.com/about-us/contact-us . The Customer Service Team would then be happy to look into this. Have a lovely day, Team OB

Posted 1 year ago

“It's great but it's too small for the fitting! I have the copper lamp and I need a replacement bulb because it smashed when moving :(”

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Posted 1 year ago

“2 out of 3 pairs have broken, one after 3 wears. (The small block that stops the sides going too far back) I always put them back in their case so this must be a manufacturing fault.”

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Posted 1 year ago

“Dress was out of stock to start asked to be informed when back in stock by email but was not , luckily I happened to be looking and found it again .”

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Posted 1 year ago

Oliver Bonas is rated 4.8 based on 203,810 reviews