OK Vape Reviews

Name: OK Vape
Address: The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 5,408 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 5,408 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Your advertisement says if you order before 10am on Saturday I would receive it that day.i had to wait till Monday. Please just tell the truth.”

Helpful Report

Posted 1 year ago

Hi Rosemarie, I'm afraid we don't offer any same-day delivery options. I think you are referring to our same-day dispatch message; this means we will dispatch any orders received before 10am on Saturday the same day, then your order will be with you on or around the expected delivery date shown at checkout. This is the next working day for our next-day services, or usually within 1-3 working days for our free standard delivery option. You can find further information on all our delivery services here: https://okvape.co.uk/delivery/ however, please don't hesitate to contact us if you have any questions. Kind Regards, Alice @ OK Vape

Posted 1 year ago

“Pretty much drug dealers…. Get you hooked then double the price”

Helpful Report

Posted 1 year ago

Hi there, we have recently changed the OK pod range back to its original retail prices as introductory prices were offered throughout Spring. We are still very competitively priced with most pre-filled pods on the market priced at around £3 per pod, and our new pod refill multibuys offer prices from as little as £6 for 3 pods.

Posted 1 year ago

“Haven't received anything.”

Helpful Report

Posted 1 year ago

Hi Stan, I'm sorry to hear that you haven't received your order. I will contact you directly to resolve the issue.

Posted 1 year ago

“Bought the starter pack to try when Logic stopped producing their original e-tips which I've used for over 10 years. Unfortunately the OK tips have a sweet/sickly smell and taste which I do not like so won't be ordering again.”

Helpful Report

Posted 1 year ago

“Quite frankly, save your money. OK e-cigs used to be good but first the last year the quality has got so bad, I've stopped buying them. The e-cig cartridges either don't contain whatever it is that gives the 'kick' and flavour or some only last a few 'puffs' then all you can taste is the wadding inside burning. I won't waste any more money on them. I've had far too many 'empty' ones.”

Helpful Report

Posted 1 year ago

“Didn't receive order”

Helpful Report

Posted 2 years ago

Hi Alisha, I'm sorry to hear that you haven't received your order. I will contact you directly so we can resolve the issue.

Posted 2 years ago

“I'm giving up in them. I've been vaping for a long time using OK cigalike e-cigs but fir the last few months I'm getting so many 'blanks' it's just not worth ordering any more. Save your money and shop elsewhere. '10 Motives' are very good with NO BLANK refills.”

Helpful Report

Posted 2 years ago

“Didn't get my order.”

Helpful Report

Posted 2 years ago

Hi Michael, we're sorry to hear this. I can see we dispatched your order on the same day you placed it and the tracking shows it was delivered the next day, so we will get in touch to get to the bottom of this for you.

Posted 2 years ago

“I have purchased items previously without problem but my last order received has caused problems. I've only had it 2 weeks and when I put it down, it leaks. Also sometimes feels like sparks are in my mouth and the taste sensation is not pleasant. If you could send me an orca solo plus which I have purchased previously, I could return this one.”

Helpful Report

Posted 2 years ago

“Order wed2feb still not as Arrived 9 Feb”

Helpful Report

Posted 2 years ago

Hi Janet, we're sorry to hear you haven't received your order. We have checked the tracking and it states it was delivered the day after the order was placed, so we will contact you directly to look into this further for you. Please do contact us directly if you ever have any problems with an order as we will always do what we can to resolve any issues. We will be in touch with you shortly to get this sorted out.

Posted 2 years ago

“I have been using OK vape cigalike for nine months and always found them to be great value for money and long lasting . Strangely the last three refill packs have lasted just an hour for each refill ? What is going on with them? Are they only being partially filled now. I have bought new batteries which are stored , cleaned and charged correctly. Suddenly becoming a very expensive option. Not happy!”

Helpful Report

Posted 2 years ago

Hi Julie, We're sorry to hear that you have had a problem with some of the refills you recently purchased from us. We haven't changed the way in which our products are manufactured and maintain high levels of quality control however, I will get in touch with you directly so we can get this sorted for you. Kind Regards, Alice @ OK Vape

Posted 2 years ago

“I never received my stuff,abit gutted to b honest”

Helpful Report

Posted 2 years ago

Hi Sidd, I'm sorry to hear this. Please do get in touch with us if you have any problems as we will always do what we can to resolve any issues. I will contact you directly by email so we can get this sorted for you.

Posted 2 years ago

“Ordered on 29th november, its now 13th december and still not received. Not a good service”

Helpful Report

Posted 2 years ago

Hi Sylvia, please do contact us if you ever have any problems with an order as we will always do our best to resolve any issues as quickly as possible. I will get in touch with you directly so that we can look into this further for you.

Posted 2 years ago

“Hi I made an order on the 4 th of November and still haven’t received my order the money has gone out of my account usually get the order within 2-3 days”

Helpful Report

Posted 2 years ago

Hi Jonathan, We're really sorry to hear you haven't received your order yet. I can confirm that it was dispatched on the 4th for you but it seems that Royal Mail are taking a little longer than usual to get your order to you. As it has only been 3 working days since posting on our standard free delivery service, I'm afraid we're not able to take any further action yet, however, we will contact you by email to give you some further details on our policy and what we will do if your order doesn't arrive. Kind Regards, Alice @ OK Vape

Posted 2 years ago

“They used to be £5 then you upped it to £5.20 and now you've increased it to £5.70 in Asda per pack so you've added 50pence on 1 packet stick your k vapes”

Helpful Report

Posted 2 years ago

Hi there, We supply ASDA stores with our products but we do not have any control over the pricing that they set. I believe that ASDA had our products on promotional pricing for some time, however they do appear to have increased the prices over the last couple of weeks. We have not changed our pricing at all and we still offer our online exclusive multipack deals that include prices from just £4.50 per pack, plus free spare batteries and free delivery, so you can still get great value and service by shopping direct with us. If you have any further questions then please don't hesitate to get in contact.

Posted 2 years ago

“Well take a guess!!! I see my review has been removed. Perhaps thats because it was not a 5 star review. But previously despite praising the service I mentioned it was cheaper at ASDA and MORRISONS. Still its your business so I guess you will do what ever suits. But I may be being disingenuous and the review just fell off your system. Have a great day. M”

Helpful Report

Posted 2 years ago

Hi there, Please be assured that we would never remove a genuine customer review. I can see that your previous review is still there against our Tobacco - High refill product. We do not have any control over the prices that our retail customers list our products at, however we do believe that both stores have had our products at a promotional price for some time and that the prices have increased in the last couple of weeks. We still offer our great value multipack deals with prices from £4.50 per pack and free batteries, available exclusively online. Thank you for taking the time to leave us your feedback. If you have any questions at all then please don't hesitate to contact us. Best wishes, The OK Vape team.

Posted 2 years ago

“Ten days and still waiting.”

Helpful Report

Posted 3 years ago

Hi Panagiota, I'm sorry to hear you haven't received your order. We'll contact you directly to resolve the issue.

Posted 3 years ago

“The menthol tips was not strong enough tasting for me I won't be buying from ok vape again I'll stick to 10 motives there menthol tips are much better tasting”

Helpful Report

Posted 3 years ago

“Still waiting for order nearly 2weeks later”

Helpful Report

Posted 3 years ago

Hi Angie, We're so sorry to hear that your order has not arrived. Although we are still packing and dispatching orders as normal, we have experienced sporadic delays with Royal Mail throughout the Coronvirus pandemic and are still experiencing some issues with slow deliveries. We can only apologise for this, however, we would definitely have expected your order to have been delivered by now so we will contact you directly and get this sorted right away for you. Kind Regards, Alice

Posted 3 years ago

“I hate the flavour. Totally disgusting compared to the discontinued Nicocig menthol flavour. Was hard to find something I could use longterm. I should have bought more when I had the chance. This 'take over' is totally gross in my opinion.”

Helpful Report

Posted 3 years ago

Hi Anna, Thank you for taking the time to leave us a review. Please note that we are in no way affiliated with Nicocig and are an entirely separate company. We are, however, really sorry to hear that you didn't like our menthol flavour refills. We have two different flavour options for menthol; our Tobacco Menthol and our standard Menthol refills. If it is our Tobacco Menthol flavour you've tried, we would certainly recommend trying our standard menthol as many customer's have found this to be a satisfying alternative to the discontinued Nicocig brand. If we can be of any further help at all then please don't hesitate to contact us. Kind Regards, Alice @ OK Vape

Posted 3 years ago

OK Vape is rated 4.8 based on 5,408 reviews