OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,429 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven’t received my order yet”

Helpful Report

Posted 2 years ago

Hi Vivienne, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the festive period have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mail's system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Out of a pack of high ok vape... 5 in the packet 2 of the cartridges completely empty, for £6.50 per pack, not impressed”

Helpful Report

Posted 2 years ago

Hi there, We're sorry again to hear your refills seemed empty. We hope we have solved the problem for you; if there is anything else we can help with please don't hesitate to contact us again on info@okvape.co.uk. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Orders take five days plus to arrive with or without postal strike. Advertised 25 cigarettes equivalent absolutely not even 15. Two pods used daily.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're really sorry to hear your orders were taking longer to arrive. Our average delivery time was 1-3 days, but these are not guaranteed and they were majorly affected during the strikes. The cigalike equivalent of 25 cigarettes is more of an estimate and varies based on how people use them to vape. Some people also vape differently to how they would smoke which will also vary the amount; as we have discussed this through email I believe. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Ordered 24/11 delivered 2 weeks later. Presume order was caught up in 2 Royal Mail strikes, so although not ok vape at fault, it just adds to a negative experience”

Helpful Report

Posted 2 years ago

Hi Ellen, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I am still waiting for my order,I was told it was on its way on November 26th.”

Helpful Report

Posted 2 years ago

Hi there, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I have not received it yet”

Helpful Report

Posted 2 years ago

Hi Bradley, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Order:793941 I have not received my order. Regards Robert”

Helpful Report

Posted 2 years ago

Hi Robert, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system. We do have a fully Next day DPD service available for a small fee. You can find out more information on our delivery services here: https://okvape.co.uk/delivery/ We thank you for your patience and understanding.

Posted 2 years ago

“The quality is getting worse the battery doesn't charge and the tip don't fit”

Helpful Report

Posted 2 years ago

Hi Lea, Thank you for your review. We're sorry again to hear your refills did not screw on to the battery. We hope we have solved the problem for you; if there is anything else we can help with please don't hesitate to contact us again on info@okvape.co.uk. Best wishes, Amber @ OK Vape

Posted 2 years ago

“package never arrived.”

Helpful Report

Posted 2 years ago

Hi Jade, We're really sorry to hear you haven't received your order, I have sent you an email direct so we can resolve this :) Best wishes, Amber @ OK Vape

Posted 2 years ago

“I’m not happy with the starter packs they only work for less than a week then don’t change”

Helpful Report

Posted 2 years ago

Hi Sharon, We're really sorry to hear your starter pack batteries are not working anymore, I have sent you an email directly so we can resolve this for you :) Best wishes, Amber @ OK Vape

Posted 2 years ago

“Can't charge it”

Helpful Report

Posted 2 years ago

Hi David, We're really sorry to hear you are experiencing issues, please can drop us an email directly at info@okvape.co.uk so we can look into and sort for you? Kind Regards, Amber @ OK Vape

Posted 2 years ago

“Got the wrong product and still not received the right one!”

Helpful Report

Posted 2 years ago

Hello Kira, I'm really sorry you still haven't received the correct item. I have sent you an email directly regarding this. Kind Regards, Amber @ OK Vape

Posted 2 years ago

“It was delivered to the wrong address. It's a good job that I have a respectful neighbour !”

Helpful Report

Posted 2 years ago

Hello Brian, I'm sorry to hear you had issues with receiving your delivery. We are reliant on external postal services but unfortunately on rare occasions, they can let us down. I'm pleased to hear you managed to get your order from your neighbour, and we apologize again for any inconvenience caused. If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 2 years ago

“Very quick delivery. Unfortunately the Menthol Cartridges seriously lack flavour from when I first started to use them, this is regardless wherever they're purchased from, whether it be online or from the Supermarket. The batteries however are much better than the other company who sells them.”

Helpful Report

Posted 2 years ago

Hey there, Thank you for leaving a review. I'm really sorry to hear you have been disappointed in our products recently. If you email us at info@okvape.co.uk, we will be able to assist you. Kind regard, Amber @ OK Vape

Posted 2 years ago

“Terrable! Is the only word to descibe, delivery states 3-5 days tops, i was waiting 2 weeks and then ended up requesting a refund, witch i still have not got yet!”

Helpful Report

Posted 2 years ago

Hey there, I'm really sorry that your order didn't arrive as quickly as expected. I'm afraid we are reliant on external postal services to get our customer's orders to them quickly & efficiently but unfortunately on some rare occasions, they do let us down and we apologize again that you didn't receive your order. Your refund was processed yesterday as promised, but please note that it takes 3-5 working days for the banks to process refunds, so this should be back in your account within the next few days. If you have any more questions then please contact us at info@okvape.co.uk. Kind Regards, Amber @ OK Vape

Posted 2 years ago

“Your advertisement says if you order before 10am on Saturday I would receive it that day.i had to wait till Monday. Please just tell the truth.”

Helpful Report

Posted 2 years ago

Hi Rosemarie, I'm afraid we don't offer any same-day delivery options. I think you are referring to our same-day dispatch message; this means we will dispatch any orders received before 10am on Saturday the same day, then your order will be with you on or around the expected delivery date shown at checkout. This is the next working day for our next-day services, or usually within 1-3 working days for our free standard delivery option. You can find further information on all our delivery services here: https://okvape.co.uk/delivery/ however, please don't hesitate to contact us if you have any questions. Kind Regards, Alice @ OK Vape

Posted 2 years ago

“Pretty much drug dealers…. Get you hooked then double the price”

Helpful Report

Posted 2 years ago

Hi there, we have recently changed the OK pod range back to its original retail prices as introductory prices were offered throughout Spring. We are still very competitively priced with most pre-filled pods on the market priced at around £3 per pod, and our new pod refill multibuys offer prices from as little as £6 for 3 pods.

Posted 2 years ago

“Haven't received anything.”

Helpful Report

Posted 3 years ago

Hi Stan, I'm sorry to hear that you haven't received your order. I will contact you directly to resolve the issue.

Posted 3 years ago

“Bought the starter pack to try when Logic stopped producing their original e-tips which I've used for over 10 years. Unfortunately the OK tips have a sweet/sickly smell and taste which I do not like so won't be ordering again.”

Helpful Report

Posted 3 years ago

“Quite frankly, save your money. OK e-cigs used to be good but first the last year the quality has got so bad, I've stopped buying them. The e-cig cartridges either don't contain whatever it is that gives the 'kick' and flavour or some only last a few 'puffs' then all you can taste is the wadding inside burning. I won't waste any more money on them. I've had far too many 'empty' ones.”

Helpful Report

Posted 3 years ago

OK Vape is rated 4.8 based on 6,429 reviews