OK Vape Reviews

Name: OK Vape
Address: The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 5,408 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 5,408 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely shocking delivery service would not waste my time trying to order online,”

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Posted 3 years ago

Hi There, Apologies you're disappointed with our delivery service. We offer a free delivery service and dispatch all orders placed before 2pm the same day. Unfortunately we are reliant on Royal Mail who have been experiencing some delays recently. We have introduced a full tracked DPD Next Day service for a small fee. I've sent you a private message to try to help you further.

Posted 3 years ago

“They taste revolting. It's like smoking pipe tobacco and made my throat sore. Yuk!!”

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Posted 3 years ago

“Love a lot of the flavours they offer I have a few favourites and couple I don’t like but would recommend to others”

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Posted 3 years ago

“New flavour menthol is vile tasting”

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Posted 3 years ago

“Poor taste”

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Posted 4 years ago

“The vape didn’t work but I couldn’t be bothered to send it back due to self isolating”

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Posted 4 years ago

“I haven’t had them yet!!”

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Posted 4 years ago

Hi Alison, I'm so sorry to hear your order hasn't turned up yet. We'll look into this for you right away and contact you directly to get this sorted. Alice

Posted 4 years ago

“I haven't received my vape juice”

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Posted 4 years ago

Hi Shania, I am sorry to hear you have not received your items, I will contact you shortly by email to address this issue further. Kind regards, Sam

Posted 4 years ago

“👌🏻”

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Posted 4 years ago

“Excellent service and customer support. Cannot fault product or service,and a UK phone line for help.😁🥳”

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Posted 4 years ago

“Decent product. Quick Delivery. Sending out emails to refer people for 20% discount for both if referal orders, the email link does not allow the 20%.”

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Posted 4 years ago

Hi Allan, I'm sorry to hear that you've had some issues regarding the refer a friend scheme on our website. I have emailed you regarding these problems so we can look into getting them resolved for you and your friends. Kind Regards, Chelsea @ OK Vape.

Posted 4 years ago

“I don't know if you read all these reviews but i have enjoyed your product for years. Now i find you are changing the loyalty points system,As i buy my refills 9mths/1yr in advance it is going to cost me more for my refills.also i will lose over 400 loyalty points which i have already earned.Needless to say I am not very happy with this change”

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Posted 4 years ago

Hi Chris, I am really sorry that you are not happy with the changes we are making, I have looked into it and I can tell you that any points you have earned prior to the changes wont expire. This means that the 400 points you have collected so far will not have an expiry date on and can be used whenever. I will contact you via email to discuss this further. Kind regards, Ok Vape team

Posted 4 years ago

“I most defiantly will not be giving any positive feedback from this I have given it just one star if I could give it less I would didn’t like the experience at all”

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Posted 4 years ago

Hi Jacqueline, We're really sorry to hear you were unhappy with our service. We will contact you directly to see if there is anything we can do to put this right for you. Kind Regards, Alice @ OK Vape

Posted 4 years ago

“I have used your cigalike refills for approx 6 years without complaint but this website/app has to be the most frustrating and irritating I have ever come across. I have just tried for 15 minutes to place an order without any success”

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Posted 4 years ago

Hi Julie, I'm sorry to hear that you have been having problems with our website. I can confirm that we are not currently experiencing any technical problems on our website. I will contact you via email to discuss this further. Kind Regards, Chelsea @ OK Vape

Posted 4 years ago

“When a 6 pack of refills is purchased, you receive a free battery, but when the Pack is made of 6 single items, no free battery .”

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Posted 5 years ago

Hi Brian, If you've ordered six packets but meant to order the multipack deal with the battery, please do let us know and we'll be happy to send you out a free battery. We provide the option to purchase packs on their own as not all of our customer's need a battery each time they order. Kind Regards, Alice @ OK Vape

Posted 5 years ago

“This is my only gripe with yourselves, I ordered 5x packets of medium strength tobacco flavoured cig alike refills only to be sent 5 menthol, when I emailed, Chelsea apologised & said she’d get my order sorted but 5 more menthol arrived, I emailed once again to be told I’d get my “CORRECT” order on Monday (today) but it’s not arrived! So that’s the reason for very poor!! (& I’m still waiting for my order!)”

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Posted 5 years ago

Hi Toni, I am so sorry to hear that you've had these issues with your recent order. This is not our usual level of service and I will be in touch directly with you to try to resolve these issues for you. Kind Regards, Alice @ OK Vape

Posted 5 years ago

“OK Vape is an excellent way to quit smoking cigarettes”

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Posted 5 years ago

“Ordered on thursday at 5pm arrived saturday morning excellent service”

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Posted 5 years ago

“Over several months now the vapes have been lasting half the time they should and twice the vapes have not worked at all. It has induced me to buy from Asda in-stead of you. I am very disappointed with you as I have been a customer of yours for some time now.”

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Posted 5 years ago

Hi Christine, I'm sorry that you have experienced this issue with our refills. Please be assured that we have not made any changes to the way in which our refills are produced and I can only apologize that they have not been up to their usual standard. I will contact you via email to discuss this further with you. Kind Regards, Chelsea @ OK Vape

Posted 5 years ago

“I ordered some ok e cigs in December didn't get my goods, sent an email...nothing no response. I order from ok vape a lot as I have a busy work schedule but will be doing no more...not happy”

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Posted 5 years ago

Hi Kuljeet, The last order we received from you was on the 30th November. Is this the one you haven't received? If so we're really sorry to hear it appears to have gone missing. We've checked our records and we received and replied to your email on the 5th December saying to please wait 5 days after posting then let us know if it hadn't turned up and we'd replace it for you, but we hadn't yet heard back from you. Please could you check in your spam/junk inboxes for this email and come back us and we'll ensure that you are sent the missing order? In the meantime I will try to get in touch with you by phone so we can organise for the replacement. Kind Regards, Alice at OK Vape

Posted 5 years ago

OK Vape is rated 4.8 based on 5,408 reviews