OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,262 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,262 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

Write Your review

Tell us how OK Vape made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order:793941 I have not received my order. Regards Robert”

Helpful Report

Posted 3 years ago

Hi Robert, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system. We do have a fully Next day DPD service available for a small fee. You can find out more information on our delivery services here: https://okvape.co.uk/delivery/ We thank you for your patience and understanding.

Posted 3 years ago

“The quality is getting worse the battery doesn't charge and the tip don't fit”

Helpful Report

Posted 3 years ago

Hi Lea, Thank you for your review. We're sorry again to hear your refills did not screw on to the battery. We hope we have solved the problem for you; if there is anything else we can help with please don't hesitate to contact us again on info@okvape.co.uk. Best wishes, Amber @ OK Vape

Posted 3 years ago

“package never arrived.”

Helpful Report

Posted 3 years ago

Hi Jade, We're really sorry to hear you haven't received your order, I have sent you an email direct so we can resolve this :) Best wishes, Amber @ OK Vape

Posted 3 years ago

“I’m not happy with the starter packs they only work for less than a week then don’t change”

Helpful Report

Posted 3 years ago

Hi Sharon, We're really sorry to hear your starter pack batteries are not working anymore, I have sent you an email directly so we can resolve this for you :) Best wishes, Amber @ OK Vape

Posted 3 years ago

“Can't charge it”

Helpful Report

Posted 3 years ago

Hi David, We're really sorry to hear you are experiencing issues, please can drop us an email directly at info@okvape.co.uk so we can look into and sort for you? Kind Regards, Amber @ OK Vape

Posted 3 years ago

“Got the wrong product and still not received the right one!”

Helpful Report

Posted 3 years ago

Hello Kira, I'm really sorry you still haven't received the correct item. I have sent you an email directly regarding this. Kind Regards, Amber @ OK Vape

Posted 3 years ago

“It was delivered to the wrong address. It's a good job that I have a respectful neighbour !”

Helpful Report

Posted 3 years ago

Hello Brian, I'm sorry to hear you had issues with receiving your delivery. We are reliant on external postal services but unfortunately on rare occasions, they can let us down. I'm pleased to hear you managed to get your order from your neighbour, and we apologize again for any inconvenience caused. If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 3 years ago

“Very quick delivery. Unfortunately the Menthol Cartridges seriously lack flavour from when I first started to use them, this is regardless wherever they're purchased from, whether it be online or from the Supermarket. The batteries however are much better than the other company who sells them.”

Helpful Report

Posted 3 years ago

Hey there, Thank you for leaving a review. I'm really sorry to hear you have been disappointed in our products recently. If you email us at info@okvape.co.uk, we will be able to assist you. Kind regard, Amber @ OK Vape

Posted 3 years ago

“Terrable! Is the only word to descibe, delivery states 3-5 days tops, i was waiting 2 weeks and then ended up requesting a refund, witch i still have not got yet!”

Helpful Report

Posted 3 years ago

Hey there, I'm really sorry that your order didn't arrive as quickly as expected. I'm afraid we are reliant on external postal services to get our customer's orders to them quickly & efficiently but unfortunately on some rare occasions, they do let us down and we apologize again that you didn't receive your order. Your refund was processed yesterday as promised, but please note that it takes 3-5 working days for the banks to process refunds, so this should be back in your account within the next few days. If you have any more questions then please contact us at info@okvape.co.uk. Kind Regards, Amber @ OK Vape

Posted 3 years ago

“Your advertisement says if you order before 10am on Saturday I would receive it that day.i had to wait till Monday. Please just tell the truth.”

Helpful Report

Posted 4 years ago

Hi Rosemarie, I'm afraid we don't offer any same-day delivery options. I think you are referring to our same-day dispatch message; this means we will dispatch any orders received before 10am on Saturday the same day, then your order will be with you on or around the expected delivery date shown at checkout. This is the next working day for our next-day services, or usually within 1-3 working days for our free standard delivery option. You can find further information on all our delivery services here: https://okvape.co.uk/delivery/ however, please don't hesitate to contact us if you have any questions. Kind Regards, Alice @ OK Vape

Posted 4 years ago

“Pretty much drug dealers…. Get you hooked then double the price”

Helpful Report

Posted 4 years ago

Hi there, we have recently changed the OK pod range back to its original retail prices as introductory prices were offered throughout Spring. We are still very competitively priced with most pre-filled pods on the market priced at around £3 per pod, and our new pod refill multibuys offer prices from as little as £6 for 3 pods.

Posted 4 years ago

“Haven't received anything.”

Helpful Report

Posted 4 years ago

Hi Stan, I'm sorry to hear that you haven't received your order. I will contact you directly to resolve the issue.

Posted 4 years ago

“Bought the starter pack to try when Logic stopped producing their original e-tips which I've used for over 10 years. Unfortunately the OK tips have a sweet/sickly smell and taste which I do not like so won't be ordering again.”

Helpful Report

Posted 4 years ago

“Quite frankly, save your money. OK e-cigs used to be good but first the last year the quality has got so bad, I've stopped buying them. The e-cig cartridges either don't contain whatever it is that gives the 'kick' and flavour or some only last a few 'puffs' then all you can taste is the wadding inside burning. I won't waste any more money on them. I've had far too many 'empty' ones.”

Helpful Report

Posted 4 years ago

“Didn't receive order”

Helpful Report

Posted 4 years ago

Hi Alisha, I'm sorry to hear that you haven't received your order. I will contact you directly so we can resolve the issue.

Posted 4 years ago

“I'm giving up in them. I've been vaping for a long time using OK cigalike e-cigs but fir the last few months I'm getting so many 'blanks' it's just not worth ordering any more. Save your money and shop elsewhere. '10 Motives' are very good with NO BLANK refills.”

Helpful Report

Posted 4 years ago

“Didn't get my order.”

Helpful Report

Posted 4 years ago

Hi Michael, we're sorry to hear this. I can see we dispatched your order on the same day you placed it and the tracking shows it was delivered the next day, so we will get in touch to get to the bottom of this for you.

Posted 4 years ago

“I have purchased items previously without problem but my last order received has caused problems. I've only had it 2 weeks and when I put it down, it leaks. Also sometimes feels like sparks are in my mouth and the taste sensation is not pleasant. If you could send me an orca solo plus which I have purchased previously, I could return this one.”

Helpful Report

Posted 4 years ago

“Order wed2feb still not as Arrived 9 Feb”

Helpful Report

Posted 4 years ago

Hi Janet, we're sorry to hear you haven't received your order. We have checked the tracking and it states it was delivered the day after the order was placed, so we will contact you directly to look into this further for you. Please do contact us directly if you ever have any problems with an order as we will always do what we can to resolve any issues. We will be in touch with you shortly to get this sorted out.

Posted 4 years ago

“I have been using OK vape cigalike for nine months and always found them to be great value for money and long lasting . Strangely the last three refill packs have lasted just an hour for each refill ? What is going on with them? Are they only being partially filled now. I have bought new batteries which are stored , cleaned and charged correctly. Suddenly becoming a very expensive option. Not happy!”

Helpful Report

Posted 4 years ago

Hi Julie, We're sorry to hear that you have had a problem with some of the refills you recently purchased from us. We haven't changed the way in which our products are manufactured and maintain high levels of quality control however, I will get in touch with you directly so we can get this sorted for you. Kind Regards, Alice @ OK Vape

Posted 4 years ago

OK Vape is rated 4.8 based on 7,262 reviews