OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,256 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,256 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I never received my stuff,abit gutted to b honest”

Helpful Report

Posted 4 years ago

Hi Sidd, I'm sorry to hear this. Please do get in touch with us if you have any problems as we will always do what we can to resolve any issues. I will contact you directly by email so we can get this sorted for you.

Posted 4 years ago

“Hi I made an order on the 4 th of November and still haven’t received my order the money has gone out of my account usually get the order within 2-3 days”

Helpful Report

Posted 4 years ago

Hi Jonathan, We're really sorry to hear you haven't received your order yet. I can confirm that it was dispatched on the 4th for you but it seems that Royal Mail are taking a little longer than usual to get your order to you. As it has only been 3 working days since posting on our standard free delivery service, I'm afraid we're not able to take any further action yet, however, we will contact you by email to give you some further details on our policy and what we will do if your order doesn't arrive. Kind Regards, Alice @ OK Vape

Posted 4 years ago

“They used to be £5 then you upped it to £5.20 and now you've increased it to £5.70 in Asda per pack so you've added 50pence on 1 packet stick your k vapes”

Helpful Report

Posted 4 years ago

Hi there, We supply ASDA stores with our products but we do not have any control over the pricing that they set. I believe that ASDA had our products on promotional pricing for some time, however they do appear to have increased the prices over the last couple of weeks. We have not changed our pricing at all and we still offer our online exclusive multipack deals that include prices from just £4.50 per pack, plus free spare batteries and free delivery, so you can still get great value and service by shopping direct with us. If you have any further questions then please don't hesitate to get in contact.

Posted 4 years ago

“Well take a guess!!! I see my review has been removed. Perhaps thats because it was not a 5 star review. But previously despite praising the service I mentioned it was cheaper at ASDA and MORRISONS. Still its your business so I guess you will do what ever suits. But I may be being disingenuous and the review just fell off your system. Have a great day. M”

Helpful Report

Posted 4 years ago

Hi there, Please be assured that we would never remove a genuine customer review. I can see that your previous review is still there against our Tobacco - High refill product. We do not have any control over the prices that our retail customers list our products at, however we do believe that both stores have had our products at a promotional price for some time and that the prices have increased in the last couple of weeks. We still offer our great value multipack deals with prices from £4.50 per pack and free batteries, available exclusively online. Thank you for taking the time to leave us your feedback. If you have any questions at all then please don't hesitate to contact us. Best wishes, The OK Vape team.

Posted 4 years ago

“Ten days and still waiting.”

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Posted 5 years ago

Hi Panagiota, I'm sorry to hear you haven't received your order. We'll contact you directly to resolve the issue.

Posted 5 years ago

“The menthol tips was not strong enough tasting for me I won't be buying from ok vape again I'll stick to 10 motives there menthol tips are much better tasting”

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Posted 5 years ago

“Still waiting for order nearly 2weeks later”

Helpful Report

Posted 5 years ago

Hi Angie, We're so sorry to hear that your order has not arrived. Although we are still packing and dispatching orders as normal, we have experienced sporadic delays with Royal Mail throughout the Coronvirus pandemic and are still experiencing some issues with slow deliveries. We can only apologise for this, however, we would definitely have expected your order to have been delivered by now so we will contact you directly and get this sorted right away for you. Kind Regards, Alice

Posted 5 years ago

“I hate the flavour. Totally disgusting compared to the discontinued Nicocig menthol flavour. Was hard to find something I could use longterm. I should have bought more when I had the chance. This 'take over' is totally gross in my opinion.”

Helpful Report

Posted 5 years ago

Hi Anna, Thank you for taking the time to leave us a review. Please note that we are in no way affiliated with Nicocig and are an entirely separate company. We are, however, really sorry to hear that you didn't like our menthol flavour refills. We have two different flavour options for menthol; our Tobacco Menthol and our standard Menthol refills. If it is our Tobacco Menthol flavour you've tried, we would certainly recommend trying our standard menthol as many customer's have found this to be a satisfying alternative to the discontinued Nicocig brand. If we can be of any further help at all then please don't hesitate to contact us. Kind Regards, Alice @ OK Vape

Posted 5 years ago

“Absolutely shocking delivery service would not waste my time trying to order online,”

Helpful Report

Posted 5 years ago

Hi There, Apologies you're disappointed with our delivery service. We offer a free delivery service and dispatch all orders placed before 2pm the same day. Unfortunately we are reliant on Royal Mail who have been experiencing some delays recently. We have introduced a full tracked DPD Next Day service for a small fee. I've sent you a private message to try to help you further.

Posted 5 years ago

“They taste revolting. It's like smoking pipe tobacco and made my throat sore. Yuk!!”

Helpful Report

Posted 5 years ago

“Love a lot of the flavours they offer I have a few favourites and couple I don’t like but would recommend to others”

Helpful Report

Posted 5 years ago

“New flavour menthol is vile tasting”

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Posted 6 years ago

“Poor taste”

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Posted 6 years ago

“The vape didn’t work but I couldn’t be bothered to send it back due to self isolating”

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Posted 6 years ago

“I haven’t had them yet!!”

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Posted 6 years ago

Hi Alison, I'm so sorry to hear your order hasn't turned up yet. We'll look into this for you right away and contact you directly to get this sorted. Alice

Posted 6 years ago

“I haven't received my vape juice”

Helpful Report

Posted 6 years ago

Hi Shania, I am sorry to hear you have not received your items, I will contact you shortly by email to address this issue further. Kind regards, Sam

Posted 6 years ago

“👌🏻”

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Posted 6 years ago

“Excellent service and customer support. Cannot fault product or service,and a UK phone line for help.😁🥳”

Helpful Report

Posted 6 years ago

“Decent product. Quick Delivery. Sending out emails to refer people for 20% discount for both if referal orders, the email link does not allow the 20%.”

Helpful Report

Posted 6 years ago

Hi Allan, I'm sorry to hear that you've had some issues regarding the refer a friend scheme on our website. I have emailed you regarding these problems so we can look into getting them resolved for you and your friends. Kind Regards, Chelsea @ OK Vape.

Posted 6 years ago

“I don't know if you read all these reviews but i have enjoyed your product for years. Now i find you are changing the loyalty points system,As i buy my refills 9mths/1yr in advance it is going to cost me more for my refills.also i will lose over 400 loyalty points which i have already earned.Needless to say I am not very happy with this change”

Helpful Report

Posted 6 years ago

Hi Chris, I am really sorry that you are not happy with the changes we are making, I have looked into it and I can tell you that any points you have earned prior to the changes wont expire. This means that the 400 points you have collected so far will not have an expiry date on and can be used whenever. I will contact you via email to discuss this further. Kind regards, Ok Vape team

Posted 6 years ago

OK Vape is rated 4.8 based on 7,256 reviews