OK Vape Reviews

Name: OK Vape
Address: The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 5,408 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 5,408 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

Write Your review

Tell us how OK Vape made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't trust the emails sent from ok. I received one with the header: Only a few hours left to purchase Multipack 13 x Extra High refills at 25% off. I immediately purchased them only to be billed the full price ! When I complained they refunded 10% and not the 25% the header on the email promised. I even sent them a copy of the email, but they still refused to honour the 25% discount as advertised. Very poor service, be wary as they have no respect for long standing customers and refuse to put right any mistake they make. Stal Baldwin (partner of A Stephenson) customers for years.”

Helpful Report

Posted 5 years ago

Hi Stal & Ann We apologise again that we made a mistake in the the email subject line, we're only human so mistakes happen, but we will ensure that we're extra careful with our subject lines in future. Although part of the subject line was incorrect, we did state the actual offer price of £64.80 elsewhere in the subject line and also in the email. We absolutely respect each and every one of our customers and continue to send out these deals to benefit them. We're sorry again that the multipack went through at the full price but we feel we did put this mistake right by giving you a refund so that you'd get them at £64.80 as stated. We are dedicated to offering excellent customer service so we're sorry that you feel this way but we believe that we resolved this to the best of our abilities. Best Regards, Alice @ OK Vape

Posted 5 years ago

“Received a different flavour from the one I ordered.”

Helpful Report

Posted 5 years ago

Hi there, I'm so sorry to hear you received the wrong item. Please could you contact us directly on 0334141455 or info@okvape.co.uk and we will rectify this for you right away.

Posted 5 years ago

“Once again I have two refills of my five that don't work don't want to keep moaning but it's not good enough.”

Helpful Report

Posted 5 years ago

Hi David, We're so sorry to hear you appear to have received some faulty refills in one of your packs. We maintain high levels of quality control but it sounds like a couple might have slipped through the net here. We will contact you directly to get the batch number so we can log this issue and discuss further with you. Kind Regards, Alice @ OK Vape

Posted 5 years ago

“We have not received our order nor a reply to our 3 emails and now in the process of trying to get our money back. We have dealt with you for many years when you were OK ecigs and never ever had this issue with you and even worse no communication from yourselves, only promotion emails and this questionnaire! Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Kim, We have tried to contact you this morning via both email and phone but can't seem to get in touch you with. Have you received any of our emails? We have checked all our inboxes but cannot find any emails from you, however we did receive your message via PayPal this morning which we have since replied to. Please email us via info@okvape.co.uk or call us on 03334141455 at your earliest convenience so we can resolve this for you. Kind Regards, Alice @ OK Vape

Posted 5 years ago

“I cannot review the items ordered because I have not received them as yet even though my order was completed on 26/06/2018 please advise at your earliest opportunity .”

Helpful Report

Posted 5 years ago

Hi Avril, I'm really sorry to hear that your order hasn't arrived. It was packed and dispatched on the 26th so it looks like it may have gone missing in the post. I will contact you by email so that we can resolve this for you. Kind Regards, Alice @ OK E Cig

Posted 5 years ago

“I ordered 3 x 10ml bubblegum 80VG 3mg juice. What arrived was 30VG 12mg juice! I complained and received a phone call from a lady who promised to correct this, but now I have an email from Equifax informing me that they checked my credit file! What is the matter with these people? Oh I would like some e-juice and a mortgage please!!! Suggest you don't deal. And definitely get your mortgages somewhere else!”

Helpful Report

Posted 5 years ago

Hi David, It is a legal requirement for e cigarette/vape companies to confirm all customers are over the age of 18. Therefore we use a company called GB Group who carry out ID verification checks to ensure all online customers are over 18. The age verification software checks various sources including the electoral register, credit header data and utility data. These checks are only made the first time an order is placed (provided an account has been created) and please don't be concerned by this as the checks only leave a soft footprint on credit reports which has no effect on your credit score. We note that we will carry out ID verification at the checkout and there is more information on this in our Privacy Policy (https://www.ok-ecig.com/privacy-policy/). Kind Regards, Alice @ OK E Cig

Posted 5 years ago

“Last refill lasted about 15 minutes”

Helpful Report

Posted 6 years ago

“Still awaiting for a reply to my e-mail😫”

Helpful Report

Posted 7 years ago

Hi Geoff, I'm really sorry we haven't come back to you however I can't find any recent correspondence from you. Would you be so kind as to send the email directly to me via afoster@halcoproducts.co.uk? Many thanks Kind Regards, Alice

Posted 7 years ago

OK Vape is rated 4.8 based on 5,408 reviews