OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,429 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,429 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don't like these vapes at all. They are not good tasting even the high nicotine 1 is not high. I definitely won't purchase these again.”

Helpful Report

Posted 1 year ago

Hi Yvonne, Many thanks for your review. We're very sorry to hear you have not been enjoying the taste of our products, if you experience any further issues then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“All batteries, properly charged and maintained, failed after a few weeks. All of them.”

Helpful Report

Posted 1 year ago

Hi Javier, Thank you for your review. We’re really sorry to hear you have been disappointed with our batteries lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I have gotten in touch directly with you via email. Kind regards, Amber @ OK Vape

Posted 1 year ago

“so after many many years of using this brand I am saying goodbye due to the huge price increase due to the kudos points being removed (very sneakily) which means no discount, such a shame...”

Helpful Report

Posted 1 year ago

Hi Helen, I'm very sorry to hear your feedback and would be very sorry to lose you as a loyal, valued customer. Please rest assured, an email was sent out around the start of October with information about the removal of our Kudos loyalty scheme. We're very sorry if you didn't receive this, it may be in your junk folders, otherwise, please let me know and I can forward it to you. If we can be of any assistance please don't hesitate to get in touch. Best wishes, Amber @ OK Vape

Posted 1 year ago

“vapeing cigalit doesn't last I'm using double the amount than I normally need.”

Helpful Report

Posted 1 year ago

Hi Jackie, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of them, however, we would like to take some further information from you about this so we can resolve this. I have got in contact directly with you via email. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Batteries Batteries Batteries! Bought 4 this year and 3 are not working including one I bought in October,utter garbage.”

Helpful Report

Posted 1 year ago

Hi John, We are really sorry to hear that you have been disappointed in your cigalike batteries. I would like to reassure you that we have made no changes to the way our products are manufactured. Nevertheless, we value all of our customers and would never ignore any feedback. I will get in touch directly so we can take some further information to investigate and work with you to resolve this. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Ok vape find it impossible to remember passwords so it makes ordering difficult. Another thing confusing me is their relationship with health and care. Now I just block both”

Helpful Report

Posted 1 year ago

Hi Chris, Many thanks for your review. Please let us know if we can be of any help. Kind Regards, Bleu @ OKVape

Posted 1 year ago

“Very expensive now. Can buy you’re product from third party suppliers much cheaper. Kudos points disappeared. Put back on after a transaction of £270 rather than offering to refund the difference. More and more of the cartridges are duds and don’t last nearly as long”

Helpful Report

Posted 1 year ago

Hi Ron, We appreciate your feedback and have discussed this with you via customer service. Please let us know if there is anything else we can help with. Kind regards, Amber @ OK Vape

Posted 1 year ago

“They did not include charger with last order”

Helpful Report

Posted 1 year ago

Hi Linda, We are very sorry again to hear this happened and hope you have now received the missing item. Please don't hesitate to get in touch if there is anything we can help with. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Return policy is rubbish”

Helpful Report

Posted 1 year ago

Hi Wayne, Thank you for your feedback. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Unfortunately most of the refills seemed to have very little liquid in”

Helpful Report

Posted 1 year ago

Hi David, Many thanks for your review. We’re sorry to hear that you have recently received some refills that you feel are not up to our usual standards. Please be assured we maintain strict quality control measures and experience a very low returns rate. We do of course value all customers and feedback and would like to look into this further. I have sent you an email directly so we can gather further information and help resolve this. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Before the purchase you was offering 10% discount on first order but finally nothing”

Helpful Report

Posted 1 year ago

Hi Adnan, I confirm this discount is only available for new customer son their first purchase, and can see that you have ordered before so we are afraid you cannot use this particular discount. However, as a member, you can earn loyalty points from purchases and redeem those for a discount as regular customer! Please let us know if we can assist with anything. Kind Regards, Amber @ OK Vape

Posted 1 year ago

“Second order items missing, wont be using again”

Helpful Report

Posted 2 years ago

Hi Catherine, We're extremely sorry to hear this, I have sent you an email directly as I would like to rectify this for you. We hope you may give us another chance and please know that we take feedback seriously. We apologize again for any inconvenience. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I haven't received it yet.”

Helpful Report

Posted 2 years ago

Hi Rosemarie, I'm sorry to hear you haven't received your order. Having just tracked it, it is showing as delivered - please can you check it hasn't been left in any safe places or with a neighbour? If you have any further issues then please get in touch with us at info@okvape.co.uk. Amber @ OK Vape

Posted 2 years ago

“One in 3 bottles of your e liquid are defective. The nozzle comes off with the lid or worse still it comes off when I’m trying to refill my pod resulting in a total mess! Not good enough. Where’s your quality control? Sort yourselves out”

Helpful Report

Posted 2 years ago

Hi there, We're really sorry to hear this, I have sent you an email directly so we can take some further information and get to the bottom of this. Kind regards Amber @ OK Vape

Posted 2 years ago

“Bought for Grandson to help give up smoking. He's allergic to nuts. Thank Goodness checked up first!”

Helpful Report

Posted 2 years ago

“Have not received my order yet?”

Helpful Report

Posted 2 years ago

Hi Richard, We're really sorry to hear your order hasn't arrived. I have sent you an email direct so we can look into and resolve this. Kind regards, Amber @ OK Vape

Posted 2 years ago

“I have built up a lot of loyalty points. Now they have been replaced with rewards and now after years with you.. I am told I do not have any points. This is not fair to those who have been loyal to ok vape”

Helpful Report

Posted 2 years ago

Hi Sheila, Many thanks for your review. I believe this issue has now been solved and you have been able to have your discount again 😊 With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. Please don't hesitate to get in touch if you have any questions. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I have been using Ok Vape for years and was disgusted to find that my reward points had suddenly been taken away (over 300!!) and now they have signed up with a 3rd party Kudos they were not accepted. You are silly as after this order will look elsewhere. I spend yearly a fair amount of money which they will lose! You should have left well alone!!”

Helpful Report

Posted 2 years ago

Hi Jane, I have just checked your account and your balance has been transferred across successfully, you previously had 194 points and these were on your account for you to use. Unfortunately, there was a small technical issue which meant some points were transferred 3 times, which caused the points balance to triple. This was amended to show the correct balance, but can confirm the points you have earned remain. We're very sorry for any confusion this may have caused. With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. Please don't hesitate to get in touch if you have any questions. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I've been ordering pods for over one year and recently the pods do not last as long. I used to use one a day now it's always two and I'm not using it more because I can't I've always used it all day. There is just no way one pod is equivalent to 20 cigarettes as advertised. With or without postal strike they always take minimum of five days to arrive but as pointed out by your last agent pay more and you will get them sooner!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We're really sorry to hear your orders were taking longer to arrive. Our average delivery time was 1-3 days, but these are not guaranteed and they were majorly affected during the strikes. The cigalike equivalent of 25 cigarettes is more of an estimate and varies based on how people use them to vape. Some people also vape differently to how they would smoke which will also vary the amount; as we have discussed through email I believe. We offer a free delivery service to all of our customers, but we do have other low cost options available for a quicker, upgraded delivery service. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I’ve used this service a lot of times and been very impressed. Unfortunately I ordered some pods before Christmas and they didn’t arrive I received an email saying customer refused to accept this package. Spoke to a lovely lady on the phone who apologised and said she would send another lot out to me. Again I received an email saying that the person no longer lives at this address. Today I will call and see what happens .I don’t think I’ll be using this service again”

Helpful Report

Posted 2 years ago

Hey there, Thank you for leaving your review. I am sorry again to hear of the issues you experienced with receiving your items, we are please this has been resolved for you and it was a pleasure we could help. If there is anything else we can assist with then please don't hesitate to get back in touch. Amber @ OK Vape

Posted 2 years ago

OK Vape is rated 4.8 based on 6,429 reviews