OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,649 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Product and service good. For some reason I can’t order from my iPhone. I place my order in the basket but can’t then view the basket, only a blank page, I can’t get past pay now only blank page . On my iPad I have no problem the order goes straight through, except it picked my order from my iPhone basket as well, now I have ordered more than I intended to. Didn’t want to cancel and start again. I always used to order from my iPhone!!!”

Helpful Report

Posted 3 years ago

Hi Gwenda, We're really sorry to hear this, that sounds very unusual. We haven't had any other reports of this issue but we would like to look into this further for you so I will contact you directly to try and get to the bottom of this. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“Lately I've found that some refills don't work. I've reported back to OK Vape. They have sent a new pack of refills”

Helpful Report

Posted 3 years ago

“Yeah they do the job it’s good for a back up”

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Posted 4 years ago

“Would have been 5 stars as I have been buying for 3 years and no complaints but the last 6 packs I've had in each pack there has been one in each that hasn't worked and I've not been able to use.”

Helpful Report

Posted 4 years ago

“I have always given 5* reviews in the past, but this time the 3* is because the Extra High tips I have always used are not lasting anywhere near the length of time they usually do. I am not doing anything different,just using them as normal. I am finding I am having to buy more than usual. This needs looking into.”

Helpful Report

Posted 4 years ago

“Delay with post have lost order before could poss do with a box”

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Posted 4 years ago

“Great product and delivery for five years I’ve been using them , but last few months I’ve experienced some not so good tips , every so often I get either a slight menthol echo taste or foul taste in the odd tip which I have to replace straight away , the menthol Experience ones run through the hole box of five , hopefully someone reads this and amends the problems I’ve and get back to me via chat on email”

Helpful Report

Posted 4 years ago

“The product itself is excellent, but the website is a bit fiddly, if you can make it easier for repeat buying, that would raise my rating from 3 to 5”

Helpful Report

Posted 5 years ago

Hi Brian, Thank you so much for your feedback. We will take your comments in to account and continue to work on and improve our website and service. We have fairly recently added a 'buy again' area within your account so if you have an account with us you can simply log in then quickly re-purchase items you've previously bought. I hope this helps but please let us know if you would like to provide any further feedback. Kind Regards, Alice @ OK Vape

Posted 5 years ago

“Cheaper than buying from Asda”

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Posted 5 years ago

“I placed my order on the 13th September & have not received it yet. 24/09/20”

Helpful Report

Posted 5 years ago

“They don’t last very long”

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Posted 5 years ago

“Good product. Will renew order when needed.”

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Posted 5 years ago

“Product is fine but batteries are notoriously unreliable. I must have about a dozen of them but only three will recharge and two of the ones that won't recharge I got in the past 6 weeeks or so!”

Helpful Report

Posted 5 years ago

“Ordering and delivery excellent but unfortunately the quality of the vape was poor. The taste on the menthol has deteriated substantially as has the strength on the medium. I will be considering looking elsewhere for capes in the future.”

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Posted 5 years ago

“Satisfactory”

Helpful Report

Posted 5 years ago

“Waiting for 3 days still not received them”

Helpful Report

Posted 5 years ago

“still waiting for my order you were out of stock has it come in yet”

Helpful Report

Posted 5 years ago

Hi Paul, We're so sorry that your order was delayed due to a stock issue. We now have the items back in stock and have dispatched your order today for you. Thank you so much for your patience in these trying times. Best Wishes, Alice @ OK Vape

Posted 5 years ago

“Usually happy with the service , been waiting longer than normal post maybe , however have noticed that some of the tobacco pls I order have the odd menthol mixed in , was not too happy with that , it’s difficult times were living in so understand the post may not be as usuall , mixed ecig refills I do not want to receive .”

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Posted 5 years ago

“The capsule get over very fast, like in a day. When i bought it last time they lasted longer.”

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Posted 5 years ago

“Web app is very slow.”

Helpful Report

Posted 5 years ago

Hi Colin, I'm sorry to hear you're having some problems with the speed of our website. This is the first complaint of this nature so it would be great to find out a little more about whether the issue is happening for you on our app or the mobile website. We will send you an email to discuss this further. Kind Regards, Alice @ OK Vape

Posted 5 years ago

OK Vape is rated 4.8 based on 6,649 reviews