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OK Vape Reviews

4.8 Rating 5,420 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,420 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yeah they do the job it’s good for a back up”

Posted 2 years ago

“Would have been 5 stars as I have been buying for 3 years and no complaints but the last 6 packs I've had in each pack there has been one in each that hasn't worked and I've not been able to use.”

Posted 3 years ago

“I have always given 5* reviews in the past, but this time the 3* is because the Extra High tips I have always used are not lasting anywhere near the length of time they usually do. I am not doing anything different,just using them as normal. I am finding I am having to buy more than usual. This needs looking into.”

Posted 3 years ago

“Delay with post have lost order before could poss do with a box”

Posted 3 years ago

“Great product and delivery for five years I’ve been using them , but last few months I’ve experienced some not so good tips , every so often I get either a slight menthol echo taste or foul taste in the odd tip which I have to replace straight away , the menthol Experience ones run through the hole box of five , hopefully someone reads this and amends the problems I’ve and get back to me via chat on email”

Posted 3 years ago

“The product itself is excellent, but the website is a bit fiddly, if you can make it easier for repeat buying, that would raise my rating from 3 to 5”

Posted 3 years ago

Hi Brian, Thank you so much for your feedback. We will take your comments in to account and continue to work on and improve our website and service. We have fairly recently added a 'buy again' area within your account so if you have an account with us you can simply log in then quickly re-purchase items you've previously bought. I hope this helps but please let us know if you would like to provide any further feedback. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“Cheaper than buying from Asda”

Posted 3 years ago

“I placed my order on the 13th September & have not received it yet. 24/09/20”

Posted 3 years ago

“They don’t last very long”

Posted 3 years ago

“Good product. Will renew order when needed.”

Posted 3 years ago

“Product is fine but batteries are notoriously unreliable. I must have about a dozen of them but only three will recharge and two of the ones that won't recharge I got in the past 6 weeeks or so!”

Posted 3 years ago

“Ordering and delivery excellent but unfortunately the quality of the vape was poor. The taste on the menthol has deteriated substantially as has the strength on the medium. I will be considering looking elsewhere for capes in the future.”

Posted 4 years ago

“Satisfactory”

Posted 4 years ago

“Waiting for 3 days still not received them”

Posted 4 years ago

“still waiting for my order you were out of stock has it come in yet”

Posted 4 years ago

Hi Paul, We're so sorry that your order was delayed due to a stock issue. We now have the items back in stock and have dispatched your order today for you. Thank you so much for your patience in these trying times. Best Wishes, Alice @ OK Vape

Posted 4 years ago

“Usually happy with the service , been waiting longer than normal post maybe , however have noticed that some of the tobacco pls I order have the odd menthol mixed in , was not too happy with that , it’s difficult times were living in so understand the post may not be as usuall , mixed ecig refills I do not want to receive .”

Posted 4 years ago

“The capsule get over very fast, like in a day. When i bought it last time they lasted longer.”

Posted 4 years ago

“Web app is very slow.”

Posted 4 years ago

Hi Colin, I'm sorry to hear you're having some problems with the speed of our website. This is the first complaint of this nature so it would be great to find out a little more about whether the issue is happening for you on our app or the mobile website. We will send you an email to discuss this further. Kind Regards, Alice @ OK Vape

Posted 4 years ago

“It was not clear how to register as a member and took a bit of time,but after that it was all good .”

Posted 4 years ago

“So ok e cig refills are my favourite product ever since I switched from lambert and butler to e cigs. I always use the menthol. High. I like the price and the taste. I usually buy in Asda, but occasionally use the site online. The past three times I have used the site I have attempted to log in and it steadfastly refuses to let me in! I have used the string password suggested by my iPhone and saved it into the iPhone yet it still won’t let me in. So I have given up trying. Having to fill in the guest checkout is very annoying especially on the tiny iPhone keypad. That aside, excellent product brilliant pricing and free delivery. Happy user!”

Posted 4 years ago

Hi Elli, I am very sorry to hear you have had trouble logging into your account, we have not had any further complaints of this nature but we will carry out some tests on the site now to see if we can rectify the issue. We will get in touch with you to get some more information about this subject. Kind regards, Sam Glover @Ok Vape

Posted 4 years ago

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OK Vape is rated 4.8 based on 5,420 reviews