OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,649 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Vape pen came with a few scratches and dents but can't be asked to go through the return process, so I'm not completely pleased, by it's acceptable i suppose.”

Helpful Report

Posted 7 years ago

Hi Kieran, I'm really sorry to hear this - that sounds really unusual as all our products are brand new direct from the supplier. I will contact you directly as we would like to sort this out for you. Kind Regards, Alice @ OK Vape

Posted 7 years ago

“It’s a nightmare that you have to sign for orders. Most people work... like yourselves! Asda is frequently out of stock- so ordering direct is best. But without specifying a specific delivery day it’s an absolute pain. To the point (where two of us use your products) we are considering trying alternatives.”

Helpful Report

Posted 7 years ago

Hello Gary, Due to the value of the orders, we do need to send them with some compensation and cover if the products were to go missing in the post. I will email to discuss this further with you. Kind Regards Chelsea @ OK Vape

Posted 7 years ago

“Very good products and services but on quite a few occasions I have found dud cartridges in the packs of refill cartridges ,Thus the middle score. I should really complain about the duds and probably will if there are any more”

Helpful Report

Posted 7 years ago

Hi Brian I,m really sorry to hear that you have experienced some issues with our refills. We will contact you via email to get some further information. Kind regards Michelle

Posted 7 years ago

“Cigalike refills are excellent but bit of a rip off that you don't get loyalty points if you use your loyalty points for a discount code then use it while placing a new order.”

Helpful Report

Posted 7 years ago

“More choice of liquid please note many”

Helpful Report

Posted 7 years ago

“The e liquid is of a good quality, with a nice flavour. Delivery is always expedient however on 2 separate occasions when I have ordered two different flavoured tobacco liquids I have got bulk of just one, not a big problem for me but just a little annoying”

Helpful Report

Posted 7 years ago

“generally ok. I've used them a lot and regularly over 3 yrs. recent website upgrades has moved my emails from normal into spam though and the last 2 orders took 2 working days to arrive instead of the normal one day.”

Helpful Report

Posted 7 years ago

“I'm happy with e-cig but I've hade a few problems over the last few months I usually buy from my local Asda (and online aswell)the problem is every now and again the refills seem empty 1 or 2 outta a 5 pack is not good even though they are sealed also I bought 2 of the K2 battery's that light up blue and the grey ends fell off”

Helpful Report

Posted 8 years ago

“Usually very good didn't receive my battery this time with my order intend to send an email of complaint”

Helpful Report

Posted 8 years ago

Hi Jacob, I'm so sorry to hear that the battery was missing from your order. I will have this item sent to you today so it should be with you tomorrow. Kind Regards, Alice @ OK

Posted 8 years ago

“I’ve been asked several times for feedback. Firstly, and positively the delivery is first class. I’ve spoken to customer service a few times and they have always been helpful. I’ve been purchasing Ok-ecig cartomizer refills with rechargeable battery since June last year when Greensmoke stopped suppling the UK. Negatively I normally purchase the 3-month bulk pack deals which lasts me not quite a month, so I must be a serious vaper. I notice that if I open one shortly before I go to bed the next morning it doesn’t last long? I strongly disagree with Ok-ecig claim 5 refills equivalent to 125 traditional cigarettes, I was a 20 per day cigarette person and I’m using up to 3 refills a day. Regarding the rechargeable batteries, I purchased the new K2 ultra in January I ordered two to try them the grey tip came off not long after using the K2. I spoke to customer service Alice and she sent me a replacement thank you, however since then I have placed another order for one more as all the other three grey tips have come off, and so as the latest. With all the K1’s they have never come off not one? It surely does not just happen to me? I read the feedback from other Ok-eig users and no one as mentioned my problems. I still use the leather carry case I purchased from greensmoke, could Ok-eig start suppling them? I’m 65 years old and with the help of Ok-eig I’ve been off cigarettes for five years.”

Helpful Report

Posted 8 years ago

Hi Cyfan, Thank you very much for taking the time to give us your feedback as it helps us to continually build on and improve our products and service. We have recently made some changes to the names and descriptions of our products so that they no longer are described as lasting a certain amount of time. When we first developed & launched our products, the estimations for equivalents and how long a refill would last were based on tests at our factory. Over time and as e cigarette products have developed it is very clear that it is impossible to make these estimations as every individual has a different vaping style. Also, it's thought that the nicotine delivery compared to that of tobacco smoking is very different, so it's impossible to make a comparison between a refill and a cigarette. Regarding the K2 batteries - I'm really sorry to hear that you experienced this. We have had this occur with some items from the last batch but have just received a new batch so I will ensure that these items are replaced for you. Thank you again for your feedback and congratulations on being tobacco free for 5 years! Kind Regards, Alice

Posted 8 years ago

“Saves me from smoking full strength cigarettes”

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Posted 8 years ago

“Great service & delivery but not lasting very long these days !!!!”

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Posted 8 years ago

“Yes they are ok but I preferred the taste of the premium cartomisers which you don't sell anymore, but your service is brilliant especially next day delivery.”

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Posted 9 years ago

“Products were ok, wouldn't say they are the best out there.”

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Posted 9 years ago

“I have used this product for 3 years now and stopped smoking after 35 years no problem. Customer service is excellent. My issue is that the cartridges are not lasting as long. When I first stared using this product one cartridge would last for a full day now I am at least two a day especially my last order when no cartridge has lasted more than 6 hours e.g my last cartridge was started at 8pm and has to be changed at 9am and I was asleep for 7 hrs of that!”

Helpful Report

Posted 9 years ago

“have been buying these extra tobacco for ages and ages, however the last lot are definitely different. They taste a bit like cinnamon and mint, don't like them at all. If its not broke don't fix it. go back to the original flavour please PLEASE.”

Helpful Report

Posted 9 years ago

Hi Catherine, Thank you for your feedback. I can assure you that we haven't changed our manufacturing process at all so I apologise that you've experienced this issue and I will contact you shortly to discuss this further. Kind Regards, Alice

Posted 9 years ago

“batteries do not last as long as they did when i first had them.I have sometimes had refills with nothing in them.Any reason for this.”

Helpful Report

Posted 9 years ago

“Very quick delivery, amazing. However the e liquids I ordered were awful, the melon one made me feel sick as did the mango and the cherry one had a weird taste to it nothing like cherry.”

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Posted 9 years ago

“I've actually just ordered some refills. After reading the reviews I can agree that the cartridges don't last as long as they used to. Nor do the batteries. I thought it was because I was using my e-cig more often but I really don't think I am. However, these are the best I've tried and am really pleased with them. Just thought I would agree with some of the other reviewers.”

Helpful Report

Posted 9 years ago

Hi Julie, I'm really sorry to hear that you have experienced this issue. I can assure you that we haven't made any changes to our products however I will contact you via email to discuss this further. Kind Regards, Alice

Posted 9 years ago

“I rated three because this is my favourite cigarette alternative. I haven't smoked an actual cigarette for the last two years because of this product... BUT lately I've been looking for an alternative. A cartridge used to last an entire day, now I use a minimum of two cartridges, sometimes even three a day, yet I smoke it the same amount as I always have done. Quite often there's an entirely dead one in the pack too, really disappointing. Please sort the issue, I don't want to change! I can't recommend the product when it doesn't work as it should.”

Helpful Report

Posted 9 years ago

Hi Luke, I'm really sorry to hear that you have experienced this issue. I will contact you via email to discuss this further. Kind Regards, Alice

Posted 9 years ago

OK Vape is rated 4.8 based on 6,649 reviews