OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,649 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately not impressed does not even feel like you can get a draw from them Disappointed But a very well put together package just shame does not give you a draw like a cigarette or any over vape”

Helpful Report

Posted 1 year ago

Hi Craig, Thank you for taking the time to leave your review. I'm sorry to hear that your vape is not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. Please get in touch directly with me via email, so I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 11 months ago

“Usually very good but kit this time cigarette is not great doesn’t charge properly”

Helpful Report

Posted 1 year ago

Hi Laurie, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. Please get in touch with me directly via email or by calling 0333 41 41 455. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“I had no issues with placing the order but I don't like the product. it has been a year since I ordered them but they taste so different. I actually can't use them so am stuck with two boxes and am not able to sell them on.”

Helpful Report

Posted 1 year ago

Hi Karen, Thank you for your review. We’re really sorry to hear you have been disappointed with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products. If you have any queries or need any assistance please don't hesitate to get in touch. Kind regards, Kimberley @ OK Vape

Posted 1 year ago

“On my previous and last orders were I ordered the cigalike batteries, 2 of them were unusable as they would not charge. This is the first time this has ever happened, but if it happens again I will return them.”

Helpful Report

Posted 1 year ago

Hello Joyce, Thank you for taking the time to leave your review. I'm sorry to hear that your batteries are not working properly. We understand how frustrating it can be when a product doesn't meet your expectations. I will get in touch directly with you, to take some further information and get this resolved for you. Kind regards, Kimberley @ OK Vape

Posted 1 year ago

“Some capsules are not goods”

Helpful Report

Posted 1 year ago

Hi Edward, Thank you for your feedback, we genuinely appreciate you taking the time to leave us your review. We're sorry to hear our product didn't meet your expectations. I will get in touch directly with you via email, to take some further information and get this resolved for you. Kind regards, Kimberley @ OK Vape

Posted 1 year ago

“A bit dear, no promotions any more, no real saving by buying/ placing a bigger orders.”

Helpful Report

Posted 1 year ago

Hi Phil, Thank you for your review. We understand that the pricing may come as a surprise, but we have no choice but to raise prices due to the ongoing increase in the cost of raw materials. We have been absorbing these costs for as long as we were possibly able to, but unfortunately, we can no longer afford to do so. We apologise for any inconvenience this may cause. We would be very sorry to lose you as a customer and hope that you will continue to shop with us and enjoy our products going forward. Best wishes, Kimberley @ OK Vape

Posted 1 year ago

“Vape as expected ... fine. Delivery, however, was very slow. It took several days to arrive.”

Helpful Report

Posted 1 year ago

Hi Marianne, Thank you for your feedback, we are very sorry to hear your order took longer than usual to arrive. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. We do offer alternative, quicker delivery options for a low cost, which can be selected on the basket or checkout page. For further information, please see here: https://okvape.co.uk/delivery/ Please let us know if you have any queries. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Whilst I have been using ok vape for several years, I have noticed on several orders that some of the batteries do not work. I have contacted ok vape several times, but not had a response.”

Helpful Report

Posted 1 year ago

Hi there, We are extremely sorry to hear you have experienced some batteries not working. Please rest assured that we do respond to all feedback, messages and phone calls and unfortunately cannot see any contact made from yourself in our systems. We would like to resolve this issue and take some further information down about the batteries, so please send us an email to: info@okvape.co.uk and we will reply as soon as possible. We apologise for any inconvenience - we strive to provide a positive experience for all customers. Many thanks, Amber @ OK Vape

Posted 1 year ago

“Hi all in all a nice change from the status quo of vapes. But would be much better with a more lifelike or softer tip. Also when will you be able to bring in a version of a roll up? Because many people are now using them because of costs. With again a much softer tip.”

Helpful Report

Posted 1 year ago

Hi Ian, Thank you for taking the time to leave us a review! I will log your feedback with the relevant team. Please do get in touch if we can help you further. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“The delivery from ordering to receiving was the usual high performance. What has not been clear was that to urder multiple battery replacemnts that orders for batteries on their own cannot be placed. This resulted in having to spend another £30. 00 or so, ontop of my original order. I have never noticed and cannot find this policy anywhere on the website. Please consider putting a Warning or Notfication which can be seen clearly after log in.”

Helpful Report

Posted 1 year ago

Hi Allister, Thank you for taking the time to leave us a review. We are so happy to hear that delivery was prompt! We do have a note on our batteries product pages stating; "If buying batteries, please ensure you have at least 1 pack of Cigalike e-cig refills in your cart.". Please feel free to get in touch with us if we can be of any further help. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Disappointed, brought 7 batteries. Put them on charge, all the lights went out but on of batteries dose not work so had to bin it”

Helpful Report

Posted 1 year ago

Hi Mark, Thank you for taking the time to leave your review. I'm sorry to hear that you are disappointed with our battery. We understand how frustrating it can be when a product doesn't meet your expectations. Please get in touch directly with me, so I can take some further information and get this resolved for you. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Normally I place an order and go with regular free shipping. Somehow, it usually arrives in my post box the next day. For my last order, I was very low on my chosen poison so I paid for guaranteed next day delivery. It arrived three days later. Go figure!”

Helpful Report

Posted 1 year ago

Hi Francis, Thank you for taking the time to leave us your feedback, we are sorry to hear about your experience. We are reliant on external postal services to have the orders delivered safely and efficiently, but occasionally they can let us down. Please feel free to get in contact with us, and I can investigate further for you. Kind Regards, Ashley @ OK Vape

Posted 1 year ago

“Tgey could last longer.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback, please get in touch if we can be of any help! Best wishes, Ashley @ OK Vape

Posted 1 year ago

“I'm disappointed as I always order a batch of 10 packs and each time there's at least 1 to 2 packs that don't work and/ or the refill doesn't last very long at all.”

Helpful Report

Posted 1 year ago

Hi Karen, Many thanks for your review. We're very sorry to hear you have been disappointed with our products, if you experience any further issues or have any questions, then please get in touch at info@okvape.co.uk and we would be delighted to assist. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Hi returned aspire pocket x charger would not fit in porthole so couldn't charge it ,still waiting for replacement over a week ago”

Helpful Report

Posted 1 year ago

Hi Trish, Thank you for taking the time to write a review. I'm sorry to hear you have not yet received your item. We did only receive your replacement yesterday and we did have to test it. We sent out an item for you yesterday, hopefully it will be with you soon! Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Quick dealing with posting problem.”

Helpful Report

Posted 1 year ago

Hi Gavin, Thank you for sharing your positive experience, it is wonderful to hear that you have been happy with the service we provide. Please reach out to us if there is anything we can be of help with. Kind Regards, Ashley @ OK Vape

Posted 1 year ago

“Service is ok.”

Helpful Report

Posted 1 year ago

Hi Sarah, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If you have any further feedback, please do get in contact. Best Wishes, Ashley @ OK Vape

Posted 1 year ago

“They are much stronger than the previous brand I have been used to, with less of a recognisable menthol flavour. This means that I don’t smoke them as frequently, which is disappointing. I will continue to use them, but I did prefer a milder version.”

Helpful Report

Posted 1 year ago

Hi Claire, Thank you for taking the time to leave your review. We're very sorry to hear you have not been enjoying our products, if you would like any assistance with choosing a product that you may prefer please do get in touch. If you experience any further issues or have any questions then please get in touch at info@okvape.co.uk and we will be more than happy to help you. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“sometimes the refils do not seem to have anything in so only really getting 4 to a pack not 5”

Helpful Report

Posted 1 year ago

Hi Timothy, Thank you for your review. We’re really sorry to hear you have been unsatisfied with our products lately. I would like to reassure you that we have made no changes to the manufacturing of our products, however, we would like to take some further information from you about this so we can resolve this. I will get in touch directly with you via email. Kind regards, Bleu @ OK Vape

Posted 1 year ago

“Very disappointed the Kudos points are not given anymore.”

Helpful Report

Posted 1 year ago

Hi Alan, Thank you for sharing your review and feedback. We are sorry to hear you are disappointed with the discontinuation of the points system; we still offer several other benefits to our customers, such as free delivery on all orders over £20 and multipack discounts. If you have any other feedback or need any assistance please feel free to contact us at info@okvape.co.uk. Kind Regards, Bleu @ OK Vape

Posted 1 year ago

OK Vape is rated 4.8 based on 6,649 reviews