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OK Vape Reviews

4.8 Rating 5,467 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,467 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Web app is very slow.”

Posted 4 years ago

Hi Colin, I'm sorry to hear you're having some problems with the speed of our website. This is the first complaint of this nature so it would be great to find out a little more about whether the issue is happening for you on our app or the mobile website. We will send you an email to discuss this further. Kind Regards, Alice @ OK Vape

Posted 4 years ago

“It was not clear how to register as a member and took a bit of time,but after that it was all good .”

Posted 4 years ago

“So ok e cig refills are my favourite product ever since I switched from lambert and butler to e cigs. I always use the menthol. High. I like the price and the taste. I usually buy in Asda, but occasionally use the site online. The past three times I have used the site I have attempted to log in and it steadfastly refuses to let me in! I have used the string password suggested by my iPhone and saved it into the iPhone yet it still won’t let me in. So I have given up trying. Having to fill in the guest checkout is very annoying especially on the tiny iPhone keypad. That aside, excellent product brilliant pricing and free delivery. Happy user!”

Posted 4 years ago

Hi Elli, I am very sorry to hear you have had trouble logging into your account, we have not had any further complaints of this nature but we will carry out some tests on the site now to see if we can rectify the issue. We will get in touch with you to get some more information about this subject. Kind regards, Sam Glover @Ok Vape

Posted 4 years ago

“The service is extremely good, however have noticed recently the quality of the cigalike refills are not as good and always have to throw a few away as they appear empty.”

Posted 4 years ago

Hi Sandra, I am very sorry to hear you have had issues with your refills recently, I will be in contact shortly over email to take a few details and resolve this with you. Thank you for your feedback. Kind regards, Sam @OKVape

Posted 4 years ago

“Ok but was hoping it would be stronger.”

Posted 4 years ago

Hi Helen, Sorry to hear that you do not think the product was strong enough for you. I will contact you shortly via email to discuss this further. Kind regards, Sam @ OKvape

Posted 4 years ago

“Reasonably swift delivery, but cannot judge purchases as not used yet.”

Posted 4 years ago

“I found some of my my last batch of extra high ecig refills had a tendency to run out quicker than normal! Therefore using more!! Even though I was using them the same amount of time I usually do. I believe they were faulty!!! Also the price has risen from £4.50 (when on special) to £6 per pack!!! Even with 10% or 15% off on promotion, no where near £4.50. That’s a £1.50 rise!!! Speedy delivery and well packaged.”

Posted 4 years ago

Hi Linda, I am sorry to hear that your last batch of refills were not up to our usual standard, I will contact you shortly via email to address and resolve this issue. Kind regards, Ok Vape

Posted 4 years ago

“i thought that the e cig tips do not last as long a previous ones i first purchasing them is there a reason i do not vape more frequently?”

Posted 4 years ago

Hi John, I am sorry to hear that your refills have not been lasting as long as normal. Please be assured that we have not made any changes to the way in which our refills are manufactured. I will contact you shortly via email to discuss this further. Kind regards, Sam @Okvape

Posted 4 years ago

“It's okay”

Posted 4 years ago

“i am surprised that when buying in Quantity there is no preferential discount. When i placed my order the cost of 4.50 per 5 pack was standard across all quantities 1 box or 50 boxes”

Posted 4 years ago

“It keeps happening two of my cartridges at least don't last for very long I love the product but want all five to work for a change”

Posted 5 years ago

Hi David, I'm sorry to hear that you have received some refills that are not lasting as long as normal. Please be assured that no changes have been made to the way in which our refills are produced. However, as we take all complaints made by our customers very seriously we would like to look into this issue further so we will be contacting you by email shortly. Kind Regards, Chelsea @ OK Vape

Posted 5 years ago

“some tips last longer than other”

Posted 5 years ago

“Offers always seem to arrive just after I've ordered bt like the loyalty scheme. Order didn't arrive a few weeks back , thought it could have been handled better as it was an internal fault.”

Posted 5 years ago

Hi Helen, I'm sorry this seems to be happening with our promotions. We promise that we're not doing this on purpose as the times of our promotions do change on a monthly basis. If you are receiving an email regarding loyalty point just after you've placed an order, this is an automated email that is sent to our customers when they have reached enough points to receive a discount code. I have looked in our records and I am unable to find any emails from you about not receiving an order. As we need to get this resolved as soon as possible I will be contacting your directly to discuss this further. Kind Regards, Chelsea @ OK Vape

Posted 5 years ago

“Battery’s not working”

Posted 5 years ago

Hi Isabella, I'm sorry that your battery is not working. I will be contacting you directly so we can discuss this further. Kind Regards, Chelsea

Posted 5 years ago

“OK e cig serves its purpose for me. No billowing of smoke, nice menthol taste. Other flavours would be nice e.g mint”

Posted 5 years ago

“Been using for 4 years and the blue filters have a very short lifespan - definately much shorter than previous”

Posted 5 years ago

“The delivery service was excellent but the amount in the refills is being reduced all the time - one only lasts a day now - it used to be three - if I stop using them it will be for this reason”

Posted 5 years ago

“on the whole very good delivery. but several refills do not last as long as they normally do ( not filled to normal amounts.”

Posted 5 years ago

“Really good products. Fast service. Irritating that new customers receive a bigger discount than repeat customers. Also annoying how they send all orders signed for with no option for specific delivery days. Royal Mail are a nightmare to collect parcels from.”

Posted 5 years ago

Hello, I'm glad to hear that you are pleased with our products and our service. With regards to customer discounts, all new customers will receive 20% off their first order only. They then have the opportunity to sign up to our loyalty scheme where they can earn points and receive a 10% discount. All orders over £70 are sent Signed For, so they have extra cover and tracking due to the value of the order. Unfortunately, the specific delivery day option is not something Royal Mail have offered us. I will be contacting you via email to discuss this further. Kind Regards, Chelsea @ OK Vape

Posted 5 years ago

“I have been using the cartridge refills for years. Is a great product, it made me stop smoking. The only problem is when I started with them I use to have one filter a day, now I use 3 minimum as they don’t last as long like they use to and I get faulty/empty refills in the box sometimes, which is very annoying. It makes the product very expensive as I have to order more often then I use to.”

Posted 5 years ago

Hi Gergana, I'm sorry to hear that you have been experiencing some issues with our refills. As we take all of our customer feedback seriously I will be contacting you shortly via email to discuss this further and look into any issues that you are having Kind Regards, Chelsea @ OK Vape

Posted 5 years ago

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OK Vape is rated 4.8 based on 5,467 reviews