OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,896 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,896 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The refill filters dont last very long. I have already got through x4 since I received the last order. Thank you. Annie Price”

Helpful Report

Posted 3 years ago

Hi Annie, Many thanks for your review. We're really sorry to hear you have some refills which hasn't appeared to last long, please can you email us directly at info@okvape.co.uk so we can find out more and help get this resolved for you? Best wishes, Amber @ OK Vape

Posted 3 years ago

“Hi my last order of 3 OK starter packs I have found that one of the batteries doesn't charge”

Helpful Report

Posted 3 years ago

Hello Jackie, Thank you for taking the time to leave a review. We're really sorry to hear you had a problem with the batteries. Please can you contact us at info@okvape.co.uk and we'll get this sorted for you? Best wishes, Amber @ OK Vape

Posted 3 years ago

“The first order I placed was processed and delivered very quickly and accurately. The second order I placed a week ago and I’m still waiting on delivery! The tracking number when entered into Royal Mail website comes up with message to say information will be updated once delivery attempt has been made so not much use. The jury is open as to whether I will use them again!!!”

Helpful Report

Posted 3 years ago

Hi Simon, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 3 years ago

“The only thing it was not sent out the same day as quoted but nearer 3-4 days, but was received in good condition, just getting used to it.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for your review. In regards to same-day dispatch; we will dispatch any orders received before 10am on Saturday (or 2pm Monday - Friday) the same day, otherwise it will be despatched on the next working day, which in this case was the Monday. You can find further information on all our delivery services here: https://okvape.co.uk/delivery/ however, please don't hesitate to contact us if you have any questions. Kind Regards, Amber @ OK Vape

Posted 3 years ago

“Happy with the product, but not happy with the container that it is in. Bought a packet of 6,out of the 6 I could only open 3 of them, it was the same the with the previous delivery too. I had to use a knife in order to pop the top off then use the empty bottle top to put on the new one, so that I could use it. Sorry but you did ask!!”

Helpful Report

Posted 3 years ago

Hi Josepine, We're really sorry to hear the issues you experienced with some of our bottles. Would you be able to email us at info@okvape.co.uk so we can find out more about this? Kind Regards, Amber @ OK Vape

Posted 3 years ago

“Been buying on vape products for around 5 years . Have always had fast delivery for free, and no issues with the products themselves. I tried to order for next day delivery, and paid 3.75 for dpd next day. Unfortunately I didn’t realise that there is a cut off time of orders before 2pm to ensure next day. So I wasted the 3.75 and could have had free delivery .”

Helpful Report

Posted 3 years ago

Hello Elli, Thank you for your review, we appreciate you being a loyal customer :) Just for future reference, you can find all the information on all our delivery services here: https://okvape.co.uk/delivery/ however, please don't hesitate to contact us if you have any questions. Amber @ OK Vape

Posted 3 years ago

“Good service but cheaper in asda”

Helpful Report

Posted 3 years ago

Hello Jeff, Thank you for taking the time to leave a review :) When you shop online with us, there are exclusive benefits, such as; multibuy deals offering prices from £5.50 per pack, free delivery on all orders and a loyalty rewards scheme. Please let us know if there is anything else we can help with. Amber @ OK Vape

Posted 3 years ago

“Great price and service, unfortunately I don’t like the menthol flavour compared to my current brand. Purely a personal thing though.”

Helpful Report

Posted 3 years ago

Hello Ian, Thank you for taking the time to leave us a review, it is great to hear you are happy with the service. We are, however, really sorry to see that you didn't like our menthol flavour. If there is anything else we can help with, then please let us know :) Amber @ OK Vape

Posted 3 years ago

“I would have given 5 stars except one of the batteries does not work. If everything had worked I would have been delighted.”

Helpful Report

Posted 3 years ago

Hello Sandra, Thank you for taking the time to leave a review. We're really sorry to hear you had a problem with one of your batteries. Please contact us at info@okvape.co.uk and we'll get this sorted for you. Kind Regards, Amber @ OK Vape

Posted 3 years ago

“I was enjoying the pods but I can’t afford the hike you have put them up to £9 for three will have to look elsewhere for a alternative that’s affordable to me as I’m a pensioner Phyllis mccluskey”

Helpful Report

Posted 3 years ago

Hi Phyllis, We have recently changed the OK pod range back to its original retail prices as introductory prices were offered throughout Spring. We are still very competitively priced with most pre-filled pods on the market priced at around £3 per pod, and our new pod refill multibuys offer prices from as little as £6 for 3 pods. Thank you for being a valued customer and we hope you continue to enjoy our products. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“Good products and customer service however pod re-fill prices have literally doubled overnight.”

Helpful Report

Posted 3 years ago

Hi there, We have recently changed the OK pod range back to its original retail prices as introductory prices were offered throughout Spring. We are still very competitively priced with most pre-filled pods on the market priced at around £3 per pod, and our new pod refill multibuys offer prices from as little as £6 for 3 pods. Thank you for being a valued customer and we hope you continue to enjoy our products. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“I have been using ok vape for a long time and they suit my needs very well. However their website only works intermittently and although I have set up a regular order several times, just lately it keeps cancelling it meaning that I get very low before I realise I need more. I find this stressful.”

Helpful Report

Posted 3 years ago

Hi Julie, I'm sorry to hear that you have experienced some issues with our website. I will contact you directly to assist you further.

Posted 3 years ago

“great product ,but With the price increase now ,it makes it £1 per pack cheaper in the local asda ,no longer value for money ,buying direct from yourself now .”

Helpful Report

Posted 3 years ago

“Have been slightly disappointed with my latest order of menthol high refills. They do not screw on the e cig very well. It's as though the rings are not aligned. First ever time I have experienced issues”

Helpful Report

Posted 3 years ago

“Not next day delivery”

Helpful Report

Posted 3 years ago

Hi, I'm sorry to hear that your order is taking longer to arrive than expected. Are you referring to the order placed earlier this week? If so, I can see that you selected the free Royal Mail service; this is not a guaranteed service and is estimated to take 1 - 3 working days, however, it can take slightly longer. We do offer fully tracked Next Day services from Royal Mail and DPD for a small fee, you can find out more about these services here: https://okvape.co.uk/delivery/.

Posted 3 years ago

“The virginia flavour is so nasty and can you keep menthol a little bit than tobacco flavour? Other than that it’s 5 stars review for you. Thank You”

Helpful Report

Posted 3 years ago

“When I first purchased some Menthol cartomisers I was pleased with taste but now they seem to lose flavour very quickly. I have bought from the shop and online. Very disappointed as I prefer the cig a like type of vape. I did ring customer service and they sent me a pack as a good will gesture but they were just as bad.”

Helpful Report

Posted 3 years ago

“Would be really good if you could get better inhale from it, found this quite difficult.”

Helpful Report

Posted 3 years ago

Hi Ann, Please don't hesitate to get in touch with us directly so that we can help and advise you on the specific product you are using. Kind Regards, Alice @ OK Vape

Posted 3 years ago

“Not happy with free battery no longer being supplied when you purchase 4 packs of refills.Also last two purchases have taken a week to arrive instead of two days previously but unaware if this is due to Royal Mail or OK Vape. Without free battery I may return to purchasing from Asda instead as no wait for delivery then and was the only reason I switched to buying direct from OK Vape in the first place.”

Helpful Report

Posted 3 years ago

Hi there, We have recently changed our multibuy offers on the refills so that they no longer come with any batteries by default. However, all our multibuys now offer a cheaper price per pack on the refills. This was in response to customers not always wishing to receive a spare battery whilst still getting a great deal on our refills. The pack sizes have changed slightly but it now costs just £4.50 more to get five packets of refills instead of 4, with even lower prices on larger pack sizes. You can find out more about our new multibuys on this blog post: https://okvape.co.uk/blog/news/new-cigalike-multibuy-deals/ Regarding your deliveries, we are sorry to hear that you have experienced slower delivery times than normal. We dispatch all orders received before 2pm Mon-Fri and 10am Saturday the same day but once the order has left us, the delivery is in the hands of Royal Mail and they do not offer any guarantees on the service that we use in order to offer free delivery to our customers. We send a large number of orders via Royal Mail and, although there are occasional delays, the service is usually very prompt so we hope that you will not experience any more issues with this. If you do notice that the service does not improve, please do get in contact with us and we will escalate a complaint to Royal Mail. If we can be of any help or you have any questions then please don't hesitate to contact us directly. Kind Regards, The OK Vape Team

Posted 3 years ago

“All OK, though date of June 2003 is a little bit short when ordering large multiples”

Helpful Report

Posted 3 years ago

OK Vape is rated 4.8 based on 6,896 reviews