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OK Vape Reviews

4.8 Rating 5,420 Reviews

95 %

of reviewers recommend OK Vape

Company Reviews

Product Reviews

4.8

Based on 5,420 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

OK Vape 5 star review on 25th April 2023

OK Vape 5 star review on 3rd April 2023

OK Vape 5 star review on 28th February 2023

OK Vape 5 star review on 9th February 2023

OK Vape 5 star review on 27th July 2022

OK Vape 5 star review on 25th August 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good products and customer service however pod re-fill prices have literally doubled overnight.”

Posted 1 year ago

Hi there, We have recently changed the OK pod range back to its original retail prices as introductory prices were offered throughout Spring. We are still very competitively priced with most pre-filled pods on the market priced at around £3 per pod, and our new pod refill multibuys offer prices from as little as £6 for 3 pods. Thank you for being a valued customer and we hope you continue to enjoy our products. Kind Regards, Alice @ OK Vape

Posted 1 year ago

“I have been using ok vape for a long time and they suit my needs very well. However their website only works intermittently and although I have set up a regular order several times, just lately it keeps cancelling it meaning that I get very low before I realise I need more. I find this stressful.”

Posted 1 year ago

Hi Julie, I'm sorry to hear that you have experienced some issues with our website. I will contact you directly to assist you further.

Posted 1 year ago

“great product ,but With the price increase now ,it makes it £1 per pack cheaper in the local asda ,no longer value for money ,buying direct from yourself now .”

Posted 1 year ago

“Have been slightly disappointed with my latest order of menthol high refills. They do not screw on the e cig very well. It's as though the rings are not aligned. First ever time I have experienced issues”

Posted 1 year ago

“Not next day delivery”

Posted 2 years ago

Hi, I'm sorry to hear that your order is taking longer to arrive than expected. Are you referring to the order placed earlier this week? If so, I can see that you selected the free Royal Mail service; this is not a guaranteed service and is estimated to take 1 - 3 working days, however, it can take slightly longer. We do offer fully tracked Next Day services from Royal Mail and DPD for a small fee, you can find out more about these services here: https://okvape.co.uk/delivery/.

Posted 1 year ago

“The virginia flavour is so nasty and can you keep menthol a little bit than tobacco flavour? Other than that it’s 5 stars review for you. Thank You”

Posted 2 years ago

“When I first purchased some Menthol cartomisers I was pleased with taste but now they seem to lose flavour very quickly. I have bought from the shop and online. Very disappointed as I prefer the cig a like type of vape. I did ring customer service and they sent me a pack as a good will gesture but they were just as bad.”

Posted 2 years ago

“Would be really good if you could get better inhale from it, found this quite difficult.”

Posted 2 years ago

Hi Ann, Please don't hesitate to get in touch with us directly so that we can help and advise you on the specific product you are using. Kind Regards, Alice @ OK Vape

Posted 2 years ago

“Not happy with free battery no longer being supplied when you purchase 4 packs of refills.Also last two purchases have taken a week to arrive instead of two days previously but unaware if this is due to Royal Mail or OK Vape. Without free battery I may return to purchasing from Asda instead as no wait for delivery then and was the only reason I switched to buying direct from OK Vape in the first place.”

Posted 2 years ago

Hi there, We have recently changed our multibuy offers on the refills so that they no longer come with any batteries by default. However, all our multibuys now offer a cheaper price per pack on the refills. This was in response to customers not always wishing to receive a spare battery whilst still getting a great deal on our refills. The pack sizes have changed slightly but it now costs just £4.50 more to get five packets of refills instead of 4, with even lower prices on larger pack sizes. You can find out more about our new multibuys on this blog post: https://okvape.co.uk/blog/news/new-cigalike-multibuy-deals/ Regarding your deliveries, we are sorry to hear that you have experienced slower delivery times than normal. We dispatch all orders received before 2pm Mon-Fri and 10am Saturday the same day but once the order has left us, the delivery is in the hands of Royal Mail and they do not offer any guarantees on the service that we use in order to offer free delivery to our customers. We send a large number of orders via Royal Mail and, although there are occasional delays, the service is usually very prompt so we hope that you will not experience any more issues with this. If you do notice that the service does not improve, please do get in contact with us and we will escalate a complaint to Royal Mail. If we can be of any help or you have any questions then please don't hesitate to contact us directly. Kind Regards, The OK Vape Team

Posted 2 years ago

“All OK, though date of June 2003 is a little bit short when ordering large multiples”

Posted 2 years ago

“Refills have shorter life. Less liquid/heater elementfaulty/battery fault???”

Posted 2 years ago

“Delivered within 2 days. One if the coils was burnt out”

Posted 2 years ago

“Ordered on Thursday for next day delivery but they arrived the following Tuesday so not happy with the delivery times”

Posted 2 years ago

Hi Emma, We're sorry that your order took longer than expected to reach you. I can see that you chose our standard free delivery service which is estimated for delivery within 1-3 days with Royal Mail. Although this is usually a very efficient service, Royal Mail are experiencing some delays in quite a few areas of the UK which has impacted some deliveries to our customers. We always aim to get our customers orders to them as quickly as possible however, we are reliant on external postal services and we can only apologise that this meant your order took longer than expected. As well as the free standard service, we also offer RM Tracked 24 & DPD Next Day services for a small charge which, although not guaranteed, are more reliable for next day delivery. We also have Royal Mail Next Day Guaranteed available for any customers who want to ensure they receive their order the next day. Kind Regards, The OK Vape Team

Posted 2 years ago

“Not received my order yet, still waiting 3 days late. But otherwise love the product.”

Posted 2 years ago

Hi there, we apologise that your order took a little longer than expected to get to you. We are aware that Royal Mail are currently experiencing some issues which appear to be causing delays with the delivery of some of our customers' orders. I can see that the tracking shows it's been delivered today so hopefully, your order is now safely with you. However, please do get in touch if this is not the case.

Posted 2 years ago

“Thank you 😆😁😄😀”

Posted 2 years ago

“Refills lasted longer, but they are running out a lot quicker.”

Posted 2 years ago

“Have been using Ok Vape now for about 4 years now and my experience with the them overall is very good from delivery to customer service but...... recently finding the filters aren't lasting as long as what they use to, habits haven't changed and think this needs addressing!”

Posted 2 years ago

“Refills run out quicker than they use too”

Posted 2 years ago

“Product and service good. For some reason I can’t order from my iPhone. I place my order in the basket but can’t then view the basket, only a blank page, I can’t get past pay now only blank page . On my iPad I have no problem the order goes straight through, except it picked my order from my iPhone basket as well, now I have ordered more than I intended to. Didn’t want to cancel and start again. I always used to order from my iPhone!!!”

Posted 2 years ago

Hi Gwenda, We're really sorry to hear this, that sounds very unusual. We haven't had any other reports of this issue but we would like to look into this further for you so I will contact you directly to try and get to the bottom of this. Kind Regards, Alice @ OK Vape

Posted 2 years ago

“Lately I've found that some refills don't work. I've reported back to OK Vape. They have sent a new pack of refills”

Posted 2 years ago

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OK Vape is rated 4.8 based on 5,420 reviews