OK Vape Reviews

Name: OK Vape
Address: Halco Products, Woodhayes, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 6,649 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 6,649 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Woodhayes, Unit 6 The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been using Ok Vape for a long time ... recently getting rid of Kudos rewards was a bad idea and also fed up of things being constantly out of stock .. thinking of using a different vape i am sorry to say.”

Helpful Report

Posted 1 year ago

Hi Erica, Thank you for sharing your thoughts and feedback. We would be very sorry to lose you as a customer; if there is anything we can help with then please let us know. Kind regards, Amber @ OK Vape

Posted 1 year ago

“Recently purchased 2 x starter kits but one of the battery e cigs has stopped working after 2 weeks so am a bit disappointed”

Helpful Report

Posted 1 year ago

Hi Stephen, Thank you for your review. We are very sorry to hear this and I have got in touch directly to resolve this with you. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Service excellent, just did not like the taste.”

Helpful Report

Posted 1 year ago

Hey there, Thank you for your review, although we're sorry to hear you didn't like the taste. If we can be of any help then please let us know. Best wishes, Amber @ OK Vape

Posted 1 year ago

“I found that some of the tips wont screw in to the battery section, in one box of refill tips two would not work, so i had two buy new battery holders.”

Helpful Report

Posted 2 years ago

Hi Pamela, Thank you for your review. We're very sorry to hear this - we maintain strict quality control measures but value each and every one of our customers and would never ignore any feedback. We recommend to replace these every 6-12 months depending on usage, however I will get in touch with you directly so we can take some further information and work with you to resolve this. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Unfortunately this time the order I actually made, wasn't dispatched for some reason, only a battery that I'd ordered alongside, plus some free promotional ecig tips & batteries to replace ones with faulty screw threads. I'd ordered to arrive before going away & parcel didn't arrive until the day after I'd left. I've returned home to find the actual multipack order I'd made with OK, hadn't actually been sent! Customer service were helpful & friendly as always, hence still receiving 3 stars. I'm sure there's a simple reason for this error & I expect to be able to score 5 stars again in the future, hopefully. Thanks to Customer Service & I hope my order arrives very soon.”

Helpful Report

Posted 2 years ago

Dear Maria, Thank you for your review and feedback. We are sorry again to hear of the issues you encountered with receiving your order, but glad to hear we were of help when it was needed. I can confirm the missing items have been sent and is in Royal Mail's system 😊 If you have any other questions or concerns, please don't hesitate to reach out. Thank you, Amber @ OK Vape

Posted 2 years ago

“I thought this vape cig was lifelike to real cigarettes. Not my experience at all. No Vape/smoke effect at all. Disappointing.”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you for sharing feedback, we are very sorry to hear your experience with the cigalike vape wasn't as expected. Please could you get in contact with us so we can take some further information on the cigalike battery to see if we can help? Thank you, Amber @ OK Vape

Posted 2 years ago

“I usually order Ok Vape cartridges from Health and Care, but my last order with them was delayed in the post so I ordered 5 packets directly with Ok Vape to tide me over whilst that was sorted. These arrived in good time, but I was surprised at how much more expensive they are to buy directly from the supplier than from a third party retailer. My advice to fellow Ok Vapers is to shop around.”

Helpful Report

Posted 2 years ago

Hi Andrew, Thank you for your review and feedback. If we can be of any help then please get in touch. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I ordered and received 2 okvape batteries 180mAh but after full recharge, they do not last as long as my old ones I have used and recharged for over 5 months”

Helpful Report

Posted 2 years ago

Hi Ned, Thank you for your review - we're really sorry to hear you are disappointed in your new batteries. We have contacted you directly so we can try and resolve this with you. Kind regards, Amber @ OK Vape.

Posted 2 years ago

“Good price and free p.p but it took 5days for it to arrive”

Helpful Report

Posted 2 years ago

Hi Irene, Many thanks for your review! We're very sorry to hear that your order took longer than usual to arrive. Most orders on the free service are usually delivered within 2-3 days after posting, however, this is not guaranteed and is Royal Mail's aim. We are reliant on external postal services to get our customers orders to them quickly and efficiently, but unfortunately they can sometimes let us down. We have available a few low cost, alternative next day services which you can choose at the basket or checkout page. Please see here for further information: https://okvape.co.uk/delivery/ We apologise again that it took a while for your order to arrive. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Very slow delivery. Ordered 2 days ago and not being delivered for another 3 days. 😩”

Helpful Report

Posted 2 years ago

Hey there, We're very sorry to hear that your order is taking longer than usual to arrive. Most orders on the free service are usually delivered within 2-3 days after posting, however, this is not guaranteed and is Royal Mail's aim. We are reliant on external postal services to get our customers orders to them quickly and efficiently, but unfortunately they do sometimes let us down. We also offer low cost next day services which you can choose at the basket o checkout page. Please see here for further information: https://okvape.co.uk/delivery/ We apologise again that your delivery is taking longer than usual. Please let us know if it has not been delivered within 10 working days, and then we can take further action for you. Best wishes, Amber @ OK Vape

Posted 2 years ago

“I've used OK Vape for sometime and always been 100% satisfied with products and service. My last order one of the batteries woukd not work or charge. I emailed and was dealt with professionally and kindly a replacement batterybisnon it's way. However, in the last week three more of the five batteries ordered have ceased working so I have had to place a further order last night. Whilst it is not a reflection on the customer service received. The products themselves do not appear to be of a consistent quality.”

Helpful Report

Posted 2 years ago

Dear Ian, Thank you for your review. We deeply regret to hear that you are encountering additional issues with the batteries and would like to assure you that we are committed to resolving this matter. I have also contacted you via email in order to rectify this. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Good product but very disappointed to see another significant price increase- this time with no advance notification to regular customers.”

Helpful Report

Posted 2 years ago

Hi Dan, Thank you for your review. We understand that the pricing may come as a surprise, but we have no choice but to raise prices due to the ongoing increase in the cost of raw materials. We have been absorbing these costs for as long as possible, but we can no longer do so. We apologise for any inconvenience this may cause. We would be very sorry to lose you as a customer and hope that you will continue to shop with us and enjoy our products going forward. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Didn’t receive a usb charger from my order but everything else was good ordering the products and receiving them”

Helpful Report

Posted 2 years ago

Hi Daniel, Many thanks for your review, although we're very sorry to hear you did not receive on of the items in your order. I have sent you an email directly, from info@okvape.co.uk. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Wrong product sent on original order”

Helpful Report

Posted 2 years ago

Hi there, We're really sorry you did not receive the correct items with your order, I can see this has already been resolved for you. We apologize again for any inconvenience caused. Please let us know if there are any other queries we can help with. Best wishes, Amber @ OK Vape

Posted 2 years ago

“The juice in the vapes I purchased were awful but the price was ok.”

Helpful Report

Posted 2 years ago

Hi Hayley, Many thanks for your review, but I am very sorry to hear that you didn't like the pod refills. If there is anything we can help with then please let us know. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Took four days to arrive but product ok.”

Helpful Report

Posted 2 years ago

Hi Tracy, Many thanks for your review! We're glad you are finding the product okay. I'm sorry to hear that your order took a few days to arrive. On the tracking, I can see it was despatched using our free, 2-3 day service, on the 21st July and delivered on the 24th. Unfortunately this service does not include Sundays, so it was delivered within the estimated timeframe. We do have other, quicker delivery options available to all customers, you can select these at the Basket Page. For more information on these, please see here: https://okvape.co.uk/delivery/. Please don't hesitate to get in touch if there is anything we can help with. Kind regards, Amber @ OK Vape

Posted 2 years ago

“Quite difficult to order.”

Helpful Report

Posted 2 years ago

Hi Hugh, Many thanks for your review. We are sorry to hear that you are finding the website difficult to use. As a small team, we work hard to consistently improve our website and services to our customers and are disappointed to hear this. Please feel free to provide further information on the issues you are experiencing, buy contacting us at info@okvape.co.uk ? We will always take constructive feedback on board and aim to resolve any issues for our customers. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Good for fast delivery and packaged well and at a competitive price. Unfortunately the device itself didn’t fulfil my needs, low vapour production and lack of a satisfying ‘hit’. Perhaps if you’re used to smoking silk cut purple it would work, not for the seasoned smoker looking to quit.”

Helpful Report

Posted 2 years ago

Hi there, Many thanks for your review. We're sorry to hear our product didn't seem to reach expectations. You may find increasing the strength slightly may work better for you? We have different nicotine strengths available to suit all kinds of smokers. I have included a couple links below, which you may find useful, but if you have any other questions or queries, please don't hesitate to get in touch with us. https://okvape.co.uk/blog/vaping-beginners/nicotine-strength/ https://okvape.co.uk/refills/ok-cigalike/ (see the FAQs at the bottom) Best wishes, Amber @ OK Vape

Posted 2 years ago

“Always a prompt service but alas the goods are not top quality. This is particularly the case with the batteries which last only a few months before becoming un rechargeable”

Helpful Report

Posted 2 years ago

Hi Lynda, Thank you for your review. We're really sorry to hear you have been disappointed with our batteries. As the batteries are a consumable item, we recommend replacing these every 6-12 months depending on the usage. If they do not seem like they are lasting this long, please do let us know and we will look into this further with you. Best wishes, Amber @ OK Vape

Posted 2 years ago

“Did not receive batteries that I ordered and paid for”

Helpful Report

Posted 2 years ago

Hi Janet, I'm sorry to hear that your order was dispatched incorrectly. I will contact you direct to resolve the matter.

Posted 2 years ago

OK Vape is rated 4.8 based on 6,649 reviews