OK Vape Reviews

Name: OK Vape
Address: Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.77

4.8 Rating 7,423 Reviews

94 %

of reviewers recommend OK Vape

4.8

Based on 7,423 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

Halco Products, Unit 6 The Threshing Barn, Luppitt, Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 29th April 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good fast service.”

Helpful Report

Posted 1 year ago

Hi Noël, Thank you for taking the time to leave us you review and we're glad to hear you're enjoying our service. Any issues or queries, please don't hesitate to get in touch with us! All the best, Calum @ OK Vape

Posted 11 months ago

“Bought a few times now instead of motive 10. Taste taking a bit of getting used to as different from motive 10. Last few pack I thought had been sent wrong ones but it was the paper round the tips were all covering the part that connects to battery so ok. Prices all great. A couple of my batteries didn't last long. But can't complain. I find great alternative to stopping smoking 👍👍”

Helpful Report

Posted 1 year ago

Hi there, Many thanks for taking the time to leave us your review! We've recently launched our new 10 Motives Flavour range which was designed for 10 Motives brand customers in mind to match the flavour they're used to. It may be worth giving these a try, which can be purchased online in both Menthol and Tobacco! All the best, Calum @ OK Vape

Posted 1 year ago

“Good service and quick delivery”

Helpful Report

Posted 1 year ago

Hi Sarah, We are really pleased to hear you've been enjoying our service and delivery! Thank you for taking the time to leave us your review. Please do get in contact if we can be of any assistance. All the best, Calum @ OK Vape

Posted 1 year ago

“The website is clunky and l have had to phone in my orders. That said,.the staff were very helpful and pleasant to deal with.”

Helpful Report

Posted 1 year ago

Hi Saul, Thank you for your review, I am glad to hear that our team were able to assist you! I'm sorry that you have experienced issues when trying to place orders online. I will reach out and take further information from you so our team can look into this. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Had small problem with ordering in that I had to buy the refills as well as the chargers but apart from that pleased with the order and delivery”

Helpful Report

Posted 1 year ago

Hi Elizabeth, Thank you for taking the time to leave us a review! I am glad to hear that you were pleased with the delivery service and our products :). Unfortunately due to postal regulations, we are unable to send out batteries by themselves. Please accept our sincerest apologies for any inconvenience caused. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Great product (batteries), but a shame you can only buy 3 batteries at a time, and with each purchase you have to also buy refills some of us will never use. I just wanted to purchase 6 batteries, only.”

Helpful Report

Posted 1 year ago

Hi Rachel, Thank you for taking the time to leave us a review. Unfortunately, we are unable to send batteries by themselves due to postal regulations. Please accept our sincerest apologies for any inconvenience caused. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Quick service”

Helpful Report

Posted 1 year ago

Hi Carol, Thank you for taking the time to leave us a review, we are pleased to hear that you have been satisfied with the service provided. If we can be of any help, please do get in contact. Best Wishes, Ashley @ OK Vape

Posted 1 year ago

“Delivery was quick and product is what I ordered.”

Helpful Report

Posted 1 year ago

Hi Elizabeth, We are delighted to hear you have been enjoying our products and our delivery times! Thank you for taking the time to share your experience. Please don’t hesitate to contact us if we can be of any assistance. All the best, Calum @ OK Vape

Posted 1 year ago

“Product are good quality. Was disappointed next day delivery didn’t come the next day. When contacting company said it’s only on orders before 2 pm . This should be written where you choose delivery as i paid £5 for next day delivery and didn’t get it .”

Helpful Report

Posted 1 year ago

Hi Michelle, Many thanks for leaving us a review and I'm glad to hear your enjoying our products and I'm sorry to hear you've been disappointed recently with delivery options. Our delivery estimates are displayed underneath each delivery option, as well as a link to more information regarding delivery information. Please see here for more details: https://okvape.co.uk/delivery/ All the best, Calum @ OK Vape

Posted 1 year ago

“Easy to order and prompt delivery.”

Helpful Report

Posted 1 year ago

Hi Mary, We're very glad to hear that delivery was prompt, thank you for your positive feedback! Please do let us know if there is anything we can be of help with. All the best, Calum @ OK Vape

Posted 1 year ago

“Menthol refills taste horrible”

Helpful Report

Posted 1 year ago

Hi Sylvia, Many thanks for taking the time to leave us your review. I'm really sorry to hear that our refills were not to your liking. It may be worth trying our 10 Motives Flavour Match range which may be better suited to you as an alternative product. All the best, Calum @ OK Vape.

Posted 1 year ago

“Good company to deal with. Good communication and website easy to use. Would recommend.”

Helpful Report

Posted 1 year ago

Hi Moira, It is great to hear that you found the ordering process straightforward, thank you for taking a moment to leave us your delightful feedback. Please do not hesitate to reach out if you have any further comments, questions, or suggestions. We value your feedback and are always here to assist you. All the best, Calum @ OK Vape

Posted 1 year ago

“Makes an excellent prop for theatrical productions that require smoking”

Helpful Report

Posted 1 year ago

Hi Ewan, Thank you so much for sharing your experience of ordering from us! Please don't hesitate to get in contact if we can be of assistance. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Straight forward ordering having used them before, just a pity they use Royal Mail who can be quite erratic in their delivery.”

Helpful Report

Posted 1 year ago

Hi Anthony, Thank you for leaving us your feedback. We do provide our customers with a couple of delivery services, including a DPD option. Should you wish to change the delivery service on your order, please select this upon checkout. All the best, Calum @ OK Vape

Posted 1 year ago

“My batteries came in good time, But l found them hanging in my letter box so they could easily have been stolen. Out of the five of the twelve l have used so far two have gone red, when l try to charge them with one of my old 10 motive chargers.”

Helpful Report

Posted 1 year ago

Hi Elaine, Thank you for taking the time to leave us your review. I'm sorry you've experienced an issue with delivery recently. We're reliant on couriers to deliver parcels on time and safely but occasionally they can let us down. We'll be in touch with you directly regarding the issue you've raised with your batteries. All the best, Calum @ OK Vape

Posted 1 year ago

“Pleased with the service thank you will shop again delivery very good”

Helpful Report

Posted 1 year ago

Hi Peter, We genuinely appreciate you taking the time to leave us your review, thank you for your wonderful feedback. If there's anything more we can do to enhance your experience or assist you with, please let us know! Best Wishes, Ashley @ OK Vape

Posted 1 year ago

“Good service. Prompt delivery”

Helpful Report

Posted 1 year ago

Hi there, We are delighted to hear that you had a positive experience with us, thank you for taking the time to leave us your review! Please let us know if there is anything else we can do for you; we are more than happy to help! Kind Regards, Ashley @ OK Vape

Posted 1 year ago

“The service and battery for the 10 motives was good but the menthol doesn't taste the same as the 10 motives not pleasant you need to work on that still”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to leave your review. We're very sorry to hear you have not been enjoying our products. We have recently bought in some new menthol refills that are also an alternative to 10 Motives. To view these products, please visit this link: https://okvape.co.uk/10-motives-compatible-range/ If you experience any further issues or have any questions then please get in touch at info@okvape.co.uk and we will be more than happy to help you. Kind regards, Ashley @ OK Vape

Posted 1 year ago

“Great service and speedy delivery, would have been 5stars but have received damaged pods unfortunately”

Helpful Report

Posted 1 year ago

Hi Nita, Thank you for taking the time to leave us a review and for sharing your experience of ordering with us! I'm really sorry to hear that you received pods that are not up to our usual standards. I will get in touch with you directly over email to get this rectified for you as soon as possible. Best Wishes, Ashley @ OK Vape

Posted 1 year ago

“Easy to order free delivery and polite staff. Always use then”

Helpful Report

Posted 1 year ago

Hi Carol, We are delighted to hear that you are happy with the service provided by our team. Thank you for leaving your lovely review and feedback. If you need any assistance or information about our products, please feel free to reach out. All the best, Calum @ OK Vape

Posted 1 year ago

OK Vape is rated 4.8 based on 7,423 reviews