OK Vape Reviews

Name: OK Vape
Address: The Threshing Barn, Luppitt, Honiton, Devon
Rating: 4.78

4.8 Rating 5,399 Reviews

95 %

of reviewers recommend OK Vape

4.8

Based on 5,399 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About OK Vape:

OK Vape are a UK based online vape store with a focus on quality, value and service. Alongside their bestselling OK Cigalike E-Cig Kits and refills, as seen in ASDA & other major retailers. They also stock their own range of quality, UK-made e-liquids, plus vape kits and accessories from the world's best vape brands.

OK Vape pride themselves on being approachable and place the utmost importance on customer service. Alongside this, they offer fast, tracked, free delivery on orders over £20 and same-day dispatch before 2pm Mon-Fri and before 10am on Saturday's.

Visit Website

Phone:

0333 4141455

Email:

info@okvape.co.uk

Location:

The Threshing Barn,
Luppitt,
Honiton
Devon
EX14 4TP

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OK Vape 5 star review on 25th April 2023

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have not received my order yet?”

Helpful Report

Posted 1 year ago

Hi Richard, We're really sorry to hear your order hasn't arrived. I have sent you an email direct so we can look into and resolve this. Kind regards, Amber @ OK Vape

Posted 1 year ago

“I have built up a lot of loyalty points. Now they have been replaced with rewards and now after years with you.. I am told I do not have any points. This is not fair to those who have been loyal to ok vape”

Helpful Report

Posted 1 year ago

Hi Sheila, Many thanks for your review. I believe this issue has now been solved and you have been able to have your discount again 😊 With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. Please don't hesitate to get in touch if you have any questions. Best wishes, Amber @ OK Vape

Posted 1 year ago

“I have been using Ok Vape for years and was disgusted to find that my reward points had suddenly been taken away (over 300!!) and now they have signed up with a 3rd party Kudos they were not accepted. You are silly as after this order will look elsewhere. I spend yearly a fair amount of money which they will lose! You should have left well alone!!”

Helpful Report

Posted 1 year ago

Hi Jane, I have just checked your account and your balance has been transferred across successfully, you previously had 194 points and these were on your account for you to use. Unfortunately, there was a small technical issue which meant some points were transferred 3 times, which caused the points balance to triple. This was amended to show the correct balance, but can confirm the points you have earned remain. We're very sorry for any confusion this may have caused. With OK Kudos our intention has been to resolve issues with the old scheme that were fed back to us by our customers, such as lack of flexibility and customers who place larger orders earning points that they wouldn't ever be able to spend, and have made these changes in order to improve the scheme and ease of use for our valued customers. Please don't hesitate to get in touch if you have any questions. Best wishes, Amber @ OK Vape

Posted 1 year ago

“I've been ordering pods for over one year and recently the pods do not last as long. I used to use one a day now it's always two and I'm not using it more because I can't I've always used it all day. There is just no way one pod is equivalent to 20 cigarettes as advertised. With or without postal strike they always take minimum of five days to arrive but as pointed out by your last agent pay more and you will get them sooner!”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. We're really sorry to hear your orders were taking longer to arrive. Our average delivery time was 1-3 days, but these are not guaranteed and they were majorly affected during the strikes. The cigalike equivalent of 25 cigarettes is more of an estimate and varies based on how people use them to vape. Some people also vape differently to how they would smoke which will also vary the amount; as we have discussed through email I believe. We offer a free delivery service to all of our customers, but we do have other low cost options available for a quicker, upgraded delivery service. Best wishes, Amber @ OK Vape

Posted 1 year ago

“I’ve used this service a lot of times and been very impressed. Unfortunately I ordered some pods before Christmas and they didn’t arrive I received an email saying customer refused to accept this package. Spoke to a lovely lady on the phone who apologised and said she would send another lot out to me. Again I received an email saying that the person no longer lives at this address. Today I will call and see what happens .I don’t think I’ll be using this service again”

Helpful Report

Posted 1 year ago

Hey there, Thank you for leaving your review. I am sorry again to hear of the issues you experienced with receiving your items, we are please this has been resolved for you and it was a pleasure we could help. If there is anything else we can assist with then please don't hesitate to get back in touch. Amber @ OK Vape

Posted 1 year ago

“I haven’t received my order yet”

Helpful Report

Posted 1 year ago

Hi Vivienne, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the festive period have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mail's system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Out of a pack of high ok vape... 5 in the packet 2 of the cartridges completely empty, for £6.50 per pack, not impressed”

Helpful Report

Posted 1 year ago

Hi there, We're sorry again to hear your refills seemed empty. We hope we have solved the problem for you; if there is anything else we can help with please don't hesitate to contact us again on info@okvape.co.uk. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Orders take five days plus to arrive with or without postal strike. Advertised 25 cigarettes equivalent absolutely not even 15. Two pods used daily.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your review. We're really sorry to hear your orders were taking longer to arrive. Our average delivery time was 1-3 days, but these are not guaranteed and they were majorly affected during the strikes. The cigalike equivalent of 25 cigarettes is more of an estimate and varies based on how people use them to vape. Some people also vape differently to how they would smoke which will also vary the amount; as we have discussed this through email I believe. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Ordered 24/11 delivered 2 weeks later. Presume order was caught up in 2 Royal Mail strikes, so although not ok vape at fault, it just adds to a negative experience”

Helpful Report

Posted 1 year ago

Hi Ellen, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 1 year ago

“I am still waiting for my order,I was told it was on its way on November 26th.”

Helpful Report

Posted 1 year ago

Hi there, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 1 year ago

“I have not received it yet”

Helpful Report

Posted 1 year ago

Hi Bradley, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system, so should be delivered soon. We thank you for your patience and understanding. Best wishes, Amber @ OK Vape

Posted 1 year ago

“Order:793941 I have not received my order. Regards Robert”

Helpful Report

Posted 1 year ago

Hi Robert, I'm sorry to hear that your order is taking longer to arrive than expected. Unfortunately, we are reliant on external postal services and the ongoing Royal Mail strikes and larger volumes of mail over the Black Friday weekend have caused disruptions to their services. I can confirm that your order has been dispatched and is currently in Royal Mails system. We do have a fully Next day DPD service available for a small fee. You can find out more information on our delivery services here: https://okvape.co.uk/delivery/ We thank you for your patience and understanding.

Posted 1 year ago

“The quality is getting worse the battery doesn't charge and the tip don't fit”

Helpful Report

Posted 1 year ago

Hi Lea, Thank you for your review. We're sorry again to hear your refills did not screw on to the battery. We hope we have solved the problem for you; if there is anything else we can help with please don't hesitate to contact us again on info@okvape.co.uk. Best wishes, Amber @ OK Vape

Posted 1 year ago

“package never arrived.”

Helpful Report

Posted 1 year ago

Hi Jade, We're really sorry to hear you haven't received your order, I have sent you an email direct so we can resolve this :) Best wishes, Amber @ OK Vape

Posted 1 year ago

“I’m not happy with the starter packs they only work for less than a week then don’t change”

Helpful Report

Posted 1 year ago

Hi Sharon, We're really sorry to hear your starter pack batteries are not working anymore, I have sent you an email directly so we can resolve this for you :) Best wishes, Amber @ OK Vape

Posted 1 year ago

“Can't charge it”

Helpful Report

Posted 1 year ago

Hi David, We're really sorry to hear you are experiencing issues, please can drop us an email directly at info@okvape.co.uk so we can look into and sort for you? Kind Regards, Amber @ OK Vape

Posted 1 year ago

“Got the wrong product and still not received the right one!”

Helpful Report

Posted 1 year ago

Hello Kira, I'm really sorry you still haven't received the correct item. I have sent you an email directly regarding this. Kind Regards, Amber @ OK Vape

Posted 1 year ago

“It was delivered to the wrong address. It's a good job that I have a respectful neighbour !”

Helpful Report

Posted 1 year ago

Hello Brian, I'm sorry to hear you had issues with receiving your delivery. We are reliant on external postal services but unfortunately on rare occasions, they can let us down. I'm pleased to hear you managed to get your order from your neighbour, and we apologize again for any inconvenience caused. If there is anything we can help with then please let us know. Amber @ OK Vape

Posted 1 year ago

“Very quick delivery. Unfortunately the Menthol Cartridges seriously lack flavour from when I first started to use them, this is regardless wherever they're purchased from, whether it be online or from the Supermarket. The batteries however are much better than the other company who sells them.”

Helpful Report

Posted 1 year ago

Hey there, Thank you for leaving a review. I'm really sorry to hear you have been disappointed in our products recently. If you email us at info@okvape.co.uk, we will be able to assist you. Kind regard, Amber @ OK Vape

Posted 1 year ago

“Terrable! Is the only word to descibe, delivery states 3-5 days tops, i was waiting 2 weeks and then ended up requesting a refund, witch i still have not got yet!”

Helpful Report

Posted 1 year ago

Hey there, I'm really sorry that your order didn't arrive as quickly as expected. I'm afraid we are reliant on external postal services to get our customer's orders to them quickly & efficiently but unfortunately on some rare occasions, they do let us down and we apologize again that you didn't receive your order. Your refund was processed yesterday as promised, but please note that it takes 3-5 working days for the banks to process refunds, so this should be back in your account within the next few days. If you have any more questions then please contact us at info@okvape.co.uk. Kind Regards, Amber @ OK Vape

Posted 1 year ago

OK Vape is rated 4.8 based on 5,399 reviews