Ohh Deer Reviews

Name: Ohh Deer
Rating: 4.70

4.7 Rating 7,385 Reviews

92 %

of reviewers recommend Ohh Deer

4.7

Based on 7,385 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 24th June 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Poorly packaged. V thin envelope which was torn.”

Helpful Report

Posted 2 years ago

Hi Miss, We really appreciate you taking the time to share your review. We are very sorry to hear there was an issue with the packaging on this delivery. Our team would love to help you out further with this order please don't hesitate to reach out via help@ohhdeer.com! We're here to help! Thank you The Ohh Deer Team

Posted 2 years ago

“Delivery time good but product poor”

Helpful Report

Posted 2 years ago

Hi Sam, Thanks for taking the time to leave your review. We are very sorry to hear you have had an issue with this kit, our team would be more than happy to help sort this out for you. Please get in touch via help@ohhdeer.com with your order details and our team would be more than happy to help you. Kind regards The Ohh Deer Team

Posted 2 years ago

“Great - when products are in stock, unfortunate that warehouse stock and website aren't co-ordinated”

Helpful Report

Posted 2 years ago

Hi Rosemary, Thank you for taking the time to leave your review. It's great to hear you liked the products but apologies to hear you have experienced a stock issue. Our team is here to help, should you need any assistance either with your purchase or any other information about our products. Please don't hesitate to reach out to us directly. Once again, thank you very much for choosing us. Thank you, Ohh Deer Team

Posted 2 years ago

“I am thrilled with Cath Kidston diaries, I have been buying them for years. It is the first time though I have bought from Ohh Dear. Although the diary is in good condition it is more by luck than management, as the packaging was poor and inadequate. The flimsy envelope was badly ripped & damaged, but thankfully the contents had kept dry and were not damaged. It needed to be more substantially packaged as the paper envelope was not fit for purpose.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to leave your review. It's great to hear you are a fan of our Cath Kidston diaries and have been for years! We are however sorry to hear there was an issue with the delivery packaging. It's important to us to ensure our customer orders arrive in the same condition they shipped, so we are sorry this was not the case this time. We've passed your feedback onto our operations team for further review, thank you for letting us know. If we can assist you with anything at all please don't hesitate to email us via help@ohhdeer.com. Thank you The Ohh Deer Team

Posted 2 years ago

“Card is lovely but delivery took a week (Mon - Mon) so I missed the birthday.”

Helpful Report

Posted 2 years ago

Hi Bethany, Thanks for taking time to leave your review. We're glad to hear you liked the design of this card, however we do apologies for any disappointment caused the delivery time. We can see you selected our slowest delivery option which takes around 4 business days to deliver from dispatch. However we do also offer faster delivery options like express or next day delivery, which we'd recommend if you are looking to order for a specific timed event. If you have any queries about our products or services feel free to get in touch via help@ohhdeer.com and our team will be happy to help you pick the best option for your event :) Thank you The Ohh Deer Team

Posted 2 years ago

“The quality of the cards is good. But half are so inappropriate I can not send.”

Helpful Report

Posted 2 years ago

Hi Katy, Thanks for taking the time to leave your review. We are sorry to hear you we're disappointed in the mystery greeting cards included in this bundle. Our greeting cards are from a wide range of artists and illustrators each with their own unique style, so we've got a rude card disclaimer on the product page to pre-warn customers before purchase. We completely understand that our style won't work for everyone and our team would be happy to help you with your purchase. Just drop a message through to help@ohhdeer.com and the team would be happy to assist you. Kind regards The Ohh Deer Team

Posted 2 years ago

“The box looks nice but it has been sealed. I tried to open it but it’s been stuck tight. So when I give it to my granddaughter she will have to rip it open and won’t be able to keep the stationary in the box. Disappointing really.”

Helpful Report

Posted 2 years ago

Hi Julie, Thanks for taking the time to leave your review. We are sorry for any disappointment caused by the Papergang box received. We can advise the cardboard box the order comes in is only to keep the goods safe during transit, it's currently designed with a tear strip to ensure it's safety in transit. We'll pass forward your feedback to the product team for a change in the transit packaging, thanks for bringing this forward for us today :) Thanks again, Ohh Deer Team

Posted 2 years ago

“Ordering and delivery was simple and excellent. I was disappointed that the size of the cards is much smaller that a standard of occasion card. I ordered the mystery/ surprise 20 cards and was disappointed. There were two cards celebrating being single with dubious humour - I couldn’t send to someone in that situation and - 60th birthday card. Rather niche…. I do not think I would order from the company again.”

Helpful Report

Posted 2 years ago

Hello Mary, It's great to hear you were happy with how easy it was to order and receive your purchase, however apologies for any disappointment caused. We can see you've picked out A6 cards in your order and can advise the card size is always listed in the description of the product, so you can know the size before purchase. You can always contact our team directly too if you need any help before placing an order. Our mystery bundles are made up of all types of cards, different designers and occasions included from all of our ranges. As a mystery bundle it will be a surprise as to what you'll receive, but we do also sell cards individually if you'd prefer to pick and choose the styles you receive :) If you ever need help with anything at all, please don't hesitate to reach out! Kind regards The Ohh Deer team

Posted 2 years ago

“Love the products but so far every order has been missing an item and the monthly Papergang boxes are really slow to come out, I would have expected them to be shipped at the start of the month not halfway through.”

Helpful Report

Posted 2 years ago

Hi Chloe, We are very sorry to hear you have had issues with the 2 orders purchased, it's not up to the standard we aim to provide and is something we will take on board for improvement. Our papergang subscription boxes are always dispatched within the 10 business days following purchase as advertised. Once your order ships you'll get a notification of shipment vis email to inform you it's on the way :) We can see our team has already resolved your queries via email but if you need any further assistance please get in touch via help@ohhdeer.com. Thank you The Ohh Deer Team

Posted 2 years ago

“I still haven't received my blue plant pot”

Helpful Report

Posted 2 years ago

Hi, We are sorry to hear your plant pot didn't arrive with the original order. We can however see that our customer service team have sent you a brand new one after receiving your email, so this will be with you soon :) If you need additional help please email us at help@ohhdeer.com Kind regards The Ohh Deer Team

Posted 2 years ago

“Love the products. It took 2 months to arrive though”

Helpful Report

Posted 2 years ago

Hi Eduard, Thanks for your review, we're pleased to hear you loved the shirts! As these are made to order for each customer there will be a production delay whilst the shirt is made, however if you ever want to speak to our team feel free to reach out via help@ohhdeer.com :) Thank you The Ohh Deer Team

Posted 2 years ago

“Beautiful card, love the illustration. Delivery was so slow though and it arrived after the occasion. Ordered on a Sunday afternoon, chose express delivery said 2-3 days, arrived Friday after I emailed to chase it up and had been dispatched that day. So wasn’t really “express”.”

Helpful Report

Posted 2 years ago

Hi Hannah, Thank you so much for taking the time to leave a review! Our processing times for all orders on Express and standard is 1-5 working days in which once your parcel is dispatched you'll be notified via email. In this case your parcel was dispatched within 2 working days from purchase and arrived on the 3rd working day for delivery as advised in our shipping info online. We do however apologise if this FAQ information wasn't clear when you placed your order. If you ever need any help with an order before completing checkout please don't hesitate to get in touch via help@ohhdeer.com, we'd be happy to assist :) Best wishes, Ohh Deer Team

Posted 2 years ago

“Fantastic products but the items took over 3 weeks to arrive and I had to phone customer support and I had problems getting through to them which was frustrating. The items should have been dispatched sooner. Once the items were sent out for delivery it arrived on time.”

Helpful Report

Posted 2 years ago

Hi Nicola, Thanks for taking the time to leave your review. We're sorry for any inconvenience caused by our summer sale processing times. Our summer sale has peaked the number of orders and our warehouse are working as fast as humanly possible to get all orders shipped. The information regarding our current processing times can be found under each product listing, the FAQ's page and the checkout. But if you ever need to talk to the team please just reach out via help@ohhdeer.com, we'd be happy to help. Kind regards, The Ohh Deer Team

Posted 2 years ago

“The card itself was great. Also quick delivery. However, no envelope was sent with the card to gift it to my husband… only the posted envelope addressed to me. Having purchased from other online card retailers before, I’ve always been sent an extra envelope. Also, no response from custom services when I queried this, so that was disappointing.”

Helpful Report

Posted 2 years ago

Hi Jodie, We're glad to hear you enjoyed the card design, however we do apologise for any confusion caused by the shipment of the card. We currently offer either to add an extra envelope to the order or have it without this extra envelope. The choice can be made by the customer when using the drop down provided on the product page, on this occasion we can see your drop down selection was no extra envelope for this order. Our customer service team have responded to your email on August 8th to help you with this, but if you need any further assistance please let us know. Kind regards The Ohh Deer Team

Posted 2 years ago

“Some pastels (chalks) arrived broken. It could be nice to have an explanation of the product and examples/ ideas on how you can use it. Not everyone is creative :)”

Helpful Report

Posted 2 years ago

Hi Lydia, We are sorry to hear your pastel set has arrived damaged. Please get in touch with our help team via help@ohhdeer.com and provide your order details and the team will be happy to help. We currently have tutorials up on YouTube showing you how you can use these pastels, check it out if you need some inspiration :) Kind regards The Ohh Deer Team

Posted 2 years ago

“Good cards but took over a week to get dispatched from the warehouse. Way too long!”

Helpful Report

Posted 3 years ago

Hi, Thanks for taking the time to leave your review. We're sorry for any inconvenience caused by our summer sale processing times. Our summer sale has peaked the number of orders and our warehouse are working as fast as humanly possible to get all orders shipped. The information regarding our current processing times can be found under each product listing, the FAQ's page and the checkout. But if you ever need to talk to the team please just reach out via help@ohhdeer.com, we'd be happy to help. Kind regards, The Ohh Deer Team

Posted 2 years ago

“Nice cards but you're not in any rush to post em out eh”

Helpful Report

Posted 3 years ago

Posted 2 years ago

“I was interested in subscribing to the Papergang stationery boxes, so I wanted to try out a bunch of the previous boxes to determine if I liked the quality. Overall the stationary was of decent quality, certainly not luxury. Overall many printed items, especially prints and items from the "Let Your Heart Be Your Guide" were of a home-made print quality. Much of the paper stock did not hold colours as vibrant as the advertising pictures, especially items with dark colours.”

Helpful Report

Posted 3 years ago

Hi Sophia, Thank you for your review, it's always good to hear customer feedback on our subscription boxes so thank you for bringing your comments forward. We're always looking to provide designs and content that our subscribers enjoy, so we've made sure to pass your feedback onto our creative team who help create these boxes. Thank you The Ohh Deer team

Posted 3 years ago

“Good website and delivery prompt. Art / craft materials not of particularly good quality.”

Helpful Report

Posted 3 years ago

Hi Emily, Thanks for your review, we are sorry to hear you were disappointed with your craft goods. Please don't hesitate to get in touch via help@ohhdeer.com as our team would be more than happy to help sort this for you. Kind regards The Ohh Deer Team

Posted 3 years ago

“I was looking forward to receiving a box of lovely stationery items. I know they were wholesale and bought at discounted prices but was disappointed by the way they just seemed thrown into a box with the kind of packaging that creates a dusty residue on everything. I had to wipe all the items down. The candle arrived without a label. They were lovely things but packaged and sent a bit thoughtlessly, especially since the P&P was a significant sum.”

Helpful Report

Posted 3 years ago

Hello, I'm really sorry about the residue. To be as environmentally conscious as possible we moved away from purchasing packaging material some time ago and shred our old cardboard to protect the contents of each order. This does sometimes create a fine powder that can stick to the shredded cardboard thus leaving the residue you refer to. It's really good feedback and we will look at the process to see if there is a step required that could help minimise the residue. I'm really glad to hear you like the items you purchased though although please accept our apologies regarding the candle. There was a mis-print/photopgraphy error for a short period of time on the website that was swiftly correct because the candle is naked and not labelled as the original photo displayed. Best wishes The Ohh Deer Team

Posted 3 years ago

Ohh Deer is rated 4.7 based on 7,385 reviews