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Ohh Deer Reviews

4.7 Rating 4,703 Reviews

92 %

of reviewers recommend Ohh Deer

Company Reviews

Product Reviews

4.7

Based on 4,703 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

About Ohh Deer:

Hello and welcome to all things reviews of Ohh Deer!

Who are we??
We’re a greetings card, stationery and gift company operating from our HQ in Loughborough. Founded in 2011, we’re proud to say that Ohh Deer has quickly become the established place to go to find quirky, artistic and fun illustrated products.

What makes us unique is our incredible roster of over 100 talented creatives based around the world who we work with to bring you all these amazing products! We support every artist we work with, with a share of the revenue going directly to them.

To find out more about Ohh Deer, follow us on Instagram and keep up with all our latest news. (@ohhdeer)

Visit Website

Phone:

1509812075

Email:

help@ohhdeer.com

Location:

12, Frederick Street, Loughborough
LE11 3BJ

Ohh Deer 5 star review on 28th February 2024

Ohh Deer 5 star review on 3rd February 2024

Ohh Deer 5 star review on 22nd November 2023

Ohh Deer 5 star review on 13th October 2023

Ohh Deer 5 star review on 13th October 2023

Ohh Deer 5 star review on 25th August 2023

Ohh Deer 5 star review on 24th August 2023

74

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The planner and cards are lovely and exactly what I hoped for. The pens aren't great (already failing). The package took too long to arrive (and not because of customs, it actually cleared customs fairly quickly), which was particularly worse because I paid for premium shipping. It was not premium.”

Posted 3 months ago

Hi Maria, Thanks for taking the time to leave your review. It's great to hear the planner and cards were perfect for you, however we're sorry to hear there has been an issue with the pens and carrier service. Please get in touch via help@ohhdeer.com with your order details and the team would be happy to help resolve this for you. Thank you The Ohh Deer team

Posted 3 months ago

“Really good but missing the information pack about the artist and about each item”

Posted 3 months ago

Hi Laura, Thanks for your review! We have all artist information for our most recent boxes available on our blog page for customers to view. If you need help finding it just drop us a message to help@ohhdeer.com :) Thank you The Ohh Deer Team

Posted 3 months ago

“Love the items but they arrived quite damaged around the edges which meant I had to cut some of each off to bake them look better”

Posted 3 months ago

Hi Joe, Thanks for taking the time to leave your review. We are however sorry to hear there was an issue with damages on the goods. Please get in touch via help@ohhdeer.com and our team would be happy to help rectify this or you. Kind regards The Ohh Deer Team

Posted 3 months ago

“Good service”

Posted 3 months ago

Hi Gaynor, Thanks for your review Thank you The Ohh Deer Team

Posted 3 months ago

“Good product, however packaging arrived extremely damaged and the journal was practically falling out. Feedback for you that the packaging isn't sturdy enough for delivery, feedback for royal mail as it had clearer been thrown around a bit. Luckily the journal itself had no damage as was a gift.”

Posted 4 months ago

Hi Natalie, Thanks for taking the time to leave your review, we are however very sorry to hear that the packaging didn't hold up for delivery. We've made sure to pass your feedback over to the team as it's important to us that we are able to keep improving our services. It's good to hear the journal arrived undamaged and we hope your recipient loved it :) Kind regards The Ohh Deer Team

Posted 4 months ago

“The delivery has arrived, but the corner of the print has become wedged under the lip of the artful box and it stuck onto the glue tape there. I don't know that I'll be able to separate them without damage.”

Posted 4 months ago

Hello Rachel, Thank you for taking the time to leave us a review. We're very sorry to hear that you have encountered this issue with your recent delivery. This is certainly not how we would expect our products to arrive. If the condition of either product was unsatisfactory, please get in touch with us at help@ohhdeer.com and a member of our team would be more than happy to help rectify this for you. Please accept our apologies for this incident. Kind regards, The Ohh Deer Team

Posted 4 months ago

“Poorly packaged. V thin envelope which was torn.”

Posted 4 months ago

Hi Miss, We really appreciate you taking the time to share your review. We are very sorry to hear there was an issue with the packaging on this delivery. Our team would love to help you out further with this order please don't hesitate to reach out via help@ohhdeer.com! We're here to help! Thank you The Ohh Deer Team

Posted 4 months ago

“Delivery time good but product poor”

Posted 5 months ago

Hi Sam, Thanks for taking the time to leave your review. We are very sorry to hear you have had an issue with this kit, our team would be more than happy to help sort this out for you. Please get in touch via help@ohhdeer.com with your order details and our team would be more than happy to help you. Kind regards The Ohh Deer Team

Posted 5 months ago

“Great - when products are in stock, unfortunate that warehouse stock and website aren't co-ordinated”

Posted 5 months ago

Hi Rosemary, Thank you for taking the time to leave your review. It's great to hear you liked the products but apologies to hear you have experienced a stock issue. Our team is here to help, should you need any assistance either with your purchase or any other information about our products. Please don't hesitate to reach out to us directly. Once again, thank you very much for choosing us. Thank you, Ohh Deer Team

Posted 5 months ago

“I am thrilled with Cath Kidston diaries, I have been buying them for years. It is the first time though I have bought from Ohh Dear. Although the diary is in good condition it is more by luck than management, as the packaging was poor and inadequate. The flimsy envelope was badly ripped & damaged, but thankfully the contents had kept dry and were not damaged. It needed to be more substantially packaged as the paper envelope was not fit for purpose.”

Posted 5 months ago

Hello, Thank you for taking the time to leave your review. It's great to hear you are a fan of our Cath Kidston diaries and have been for years! We are however sorry to hear there was an issue with the delivery packaging. It's important to us to ensure our customer orders arrive in the same condition they shipped, so we are sorry this was not the case this time. We've passed your feedback onto our operations team for further review, thank you for letting us know. If we can assist you with anything at all please don't hesitate to email us via help@ohhdeer.com. Thank you The Ohh Deer Team

Posted 5 months ago

“Card is lovely but delivery took a week (Mon - Mon) so I missed the birthday.”

Posted 6 months ago

Hi Bethany, Thanks for taking time to leave your review. We're glad to hear you liked the design of this card, however we do apologies for any disappointment caused the delivery time. We can see you selected our slowest delivery option which takes around 4 business days to deliver from dispatch. However we do also offer faster delivery options like express or next day delivery, which we'd recommend if you are looking to order for a specific timed event. If you have any queries about our products or services feel free to get in touch via help@ohhdeer.com and our team will be happy to help you pick the best option for your event :) Thank you The Ohh Deer Team

Posted 6 months ago

“The quality of the cards is good. But half are so inappropriate I can not send.”

Posted 6 months ago

Hi Katy, Thanks for taking the time to leave your review. We are sorry to hear you we're disappointed in the mystery greeting cards included in this bundle. Our greeting cards are from a wide range of artists and illustrators each with their own unique style, so we've got a rude card disclaimer on the product page to pre-warn customers before purchase. We completely understand that our style won't work for everyone and our team would be happy to help you with your purchase. Just drop a message through to help@ohhdeer.com and the team would be happy to assist you. Kind regards The Ohh Deer Team

Posted 6 months ago

“The box looks nice but it has been sealed. I tried to open it but it’s been stuck tight. So when I give it to my granddaughter she will have to rip it open and won’t be able to keep the stationary in the box. Disappointing really.”

Posted 7 months ago

Hi Julie, Thanks for taking the time to leave your review. We are sorry for any disappointment caused by the Papergang box received. We can advise the cardboard box the order comes in is only to keep the goods safe during transit, it's currently designed with a tear strip to ensure it's safety in transit. We'll pass forward your feedback to the product team for a change in the transit packaging, thanks for bringing this forward for us today :) Thanks again, Ohh Deer Team

Posted 7 months ago

“Ordering and delivery was simple and excellent. I was disappointed that the size of the cards is much smaller that a standard of occasion card. I ordered the mystery/ surprise 20 cards and was disappointed. There were two cards celebrating being single with dubious humour - I couldn’t send to someone in that situation and - 60th birthday card. Rather niche…. I do not think I would order from the company again.”

Posted 7 months ago

Hello Mary, It's great to hear you were happy with how easy it was to order and receive your purchase, however apologies for any disappointment caused. We can see you've picked out A6 cards in your order and can advise the card size is always listed in the description of the product, so you can know the size before purchase. You can always contact our team directly too if you need any help before placing an order. Our mystery bundles are made up of all types of cards, different designers and occasions included from all of our ranges. As a mystery bundle it will be a surprise as to what you'll receive, but we do also sell cards individually if you'd prefer to pick and choose the styles you receive :) If you ever need help with anything at all, please don't hesitate to reach out! Kind regards The Ohh Deer team

Posted 7 months ago

“Love the products but so far every order has been missing an item and the monthly Papergang boxes are really slow to come out, I would have expected them to be shipped at the start of the month not halfway through.”

Posted 7 months ago

Hi Chloe, We are very sorry to hear you have had issues with the 2 orders purchased, it's not up to the standard we aim to provide and is something we will take on board for improvement. Our papergang subscription boxes are always dispatched within the 10 business days following purchase as advertised. Once your order ships you'll get a notification of shipment vis email to inform you it's on the way :) We can see our team has already resolved your queries via email but if you need any further assistance please get in touch via help@ohhdeer.com. Thank you The Ohh Deer Team

Posted 7 months ago

“I still haven't received my blue plant pot”

Posted 7 months ago

Hi, We are sorry to hear your plant pot didn't arrive with the original order. We can however see that our customer service team have sent you a brand new one after receiving your email, so this will be with you soon :) If you need additional help please email us at help@ohhdeer.com Kind regards The Ohh Deer Team

Posted 7 months ago

“Love the products. It took 2 months to arrive though”

Posted 8 months ago

Hi Eduard, Thanks for your review, we're pleased to hear you loved the shirts! As these are made to order for each customer there will be a production delay whilst the shirt is made, however if you ever want to speak to our team feel free to reach out via help@ohhdeer.com :) Thank you The Ohh Deer Team

Posted 8 months ago

“Beautiful card, love the illustration. Delivery was so slow though and it arrived after the occasion. Ordered on a Sunday afternoon, chose express delivery said 2-3 days, arrived Friday after I emailed to chase it up and had been dispatched that day. So wasn’t really “express”.”

Posted 8 months ago

Hi Hannah, Thank you so much for taking the time to leave a review! Our processing times for all orders on Express and standard is 1-5 working days in which once your parcel is dispatched you'll be notified via email. In this case your parcel was dispatched within 2 working days from purchase and arrived on the 3rd working day for delivery as advised in our shipping info online. We do however apologise if this FAQ information wasn't clear when you placed your order. If you ever need any help with an order before completing checkout please don't hesitate to get in touch via help@ohhdeer.com, we'd be happy to assist :) Best wishes, Ohh Deer Team

Posted 8 months ago

“Fantastic products but the items took over 3 weeks to arrive and I had to phone customer support and I had problems getting through to them which was frustrating. The items should have been dispatched sooner. Once the items were sent out for delivery it arrived on time.”

Posted 8 months ago

Hi Nicola, Thanks for taking the time to leave your review. We're sorry for any inconvenience caused by our summer sale processing times. Our summer sale has peaked the number of orders and our warehouse are working as fast as humanly possible to get all orders shipped. The information regarding our current processing times can be found under each product listing, the FAQ's page and the checkout. But if you ever need to talk to the team please just reach out via help@ohhdeer.com, we'd be happy to help. Kind regards, The Ohh Deer Team

Posted 8 months ago

“The card itself was great. Also quick delivery. However, no envelope was sent with the card to gift it to my husband… only the posted envelope addressed to me. Having purchased from other online card retailers before, I’ve always been sent an extra envelope. Also, no response from custom services when I queried this, so that was disappointing.”

Posted 8 months ago

Hi Jodie, We're glad to hear you enjoyed the card design, however we do apologise for any confusion caused by the shipment of the card. We currently offer either to add an extra envelope to the order or have it without this extra envelope. The choice can be made by the customer when using the drop down provided on the product page, on this occasion we can see your drop down selection was no extra envelope for this order. Our customer service team have responded to your email on August 8th to help you with this, but if you need any further assistance please let us know. Kind regards The Ohh Deer Team

Posted 8 months ago

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Ohh Deer is rated 4.7 based on 4,703 reviews